CNBC Reports on 2010 Q2 Computer Reliability Report

Asus Number One in RESCUECOM Report on Computer Manufacturer Reliability

RESCUECOM Releases 2010 2nd Quarter Computer Reliability Report Asus is the runaway winner, with Apple jumping back into second!

CNBC.com
August  30, 2010

SYRACUSE, N.Y., Aug 30, 2010 /PRNewswire via COMTEX/ -- RESCUECOM's Computer Reliability Report has seen a shake up at the top. Asus, which finished in second place for the first quarter of this year, saw a massive jump in its reliability score propel it into first place. IBM/Lenovo improved their scores as well, but slipped to third. Toshiba and HP/Compaq remained fourth and fifth, respectively. All eyes will be on Asus to see if it can maintain its significant jump, or if more of its customers will seek computer repair.

The RESCUECOM Reliability Report is based on two fundamentals: the quality of the computer and the quality of the support provided by the manufacturer. In other words, are the hardware and software components of the computer made to last, and does the manufacturer provide quality computer support when something goes wrong.

These fundamentals are used to calculate an unbiased reliability score for each manufacturer. With nationwide computer repair service for all makes and models, RESCUECOM is able to examine reliability across all brand lines. "We don't discriminate," says RESCUECOM President Josh Kaplan. "We judge every manufacturer based solely on the performance we've seen." Asus' over 1300 point jump may not be a reflection of the reliability of its machines. "Many of Asus' computers are entry level 'eee' machines or inexpensive netbooks," says RESCUECOM CEO David Milman. "Consumers may choose to simply replace those machines rather than invest in computer service." The steady performance of companies like Apple and IBM/Lenovo, says Kaplan, might be a stronger indicator. "It's not just their computers that are reliable, either," he says. "Fewer calls for computer repair means that either their machines aren't breaking down, or their tech support is doing such an excellent job that consumers don't need to go anywhere else." The RESCUECOM Computer Reliability Report is a timely consumer resource, given the current economy. "Consumers are placing a high premium on reliability," says Milman. "They need products that make sense for their budget, and helping them find reliable computers can make that happen." The Top 5 results for the 2010 2nd Quarter Computer Reliability Report are as follows: U.S. Computer Manufacturer Market RESCUECOM Repair Computer Share (Percentage Shares of (Percentage of Reliability Share computers service calls to Score shipped) (703) 986-3233) Asus 3.5% 0.2% 1791 Apple 9.0% 1.3% 686 IBM/Lenovo 4.9% 0.9% 524 Toshiba 8.4% 2.3% 368 ------- --- --- --- HP/Compaq 25.5% 9.1% 281 --------- ---- --- --- Data Source: IDC Complete Top 10 results are available on The RESCUECOM Computer Reliability Report for 2010.

About RESCUECOM: RESCUECOM provides computer repair and computer support, 24/7 - meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware or software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:
Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

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