RESCUECOM 2010 Q2 Computer Reliability Report on CTWatchdog.com!

Lenovo and Asus Claim Top Two Spots in Reliability Study

IBM/Lenovo New Leader In Reliability Study, Apple In 3rd Place


By George Gombossy
June 1, 2010

ctwatchdog.com

IBM/Lenovo computers jumped into first place in RESCUECOM's latest quarterly ratings for reliability.

Asus came in second, and Apple came in third.

"Apple, last year's overall leader, improved its reliability score, but that still wasn't good enough to maintain the top spot in the first quarter of 2010; instead Apple dropped to third place. IBM/Lenovo decidedly took first place improving their score over 200 points from their average last year. Not to be forgotten, Asus also posted significant gains and took second place. Rounding out the top five were Toshiba and HP/Compaq, respectively,"Josh Kaplan, President of RESCUECOM said.

" As 2010 progresses it will be interesting to see which manufacturers can maintain their gains which ones may fall due to increased need for computer repair," he said in his statement.

"RESCUECOM believes computer reliability should be measured based on two fundamentals. The first being the quality of the components and software used in manufacturing the computer. And the second is the after sale support the manufacturer provides to its customers.

"How exactly does RESCUECOM measure these fundamentals to calculate an unbiased reliability score for each manufacturer? The calculation is quite simple: The number of computers an individual manufacturer ships is weighed against the number of computer repair calls RESCUECOM handles for that same manufacturer. These nationwide numbers are recalculated each quarter and the higher the score, the greater the reliability.

"In this economy, consumers and business owners want to know a computer is reliable before they invest hard-earned dollars," says David A. Milman, CEO of RESCUECOM. "Our reports are intended to empower consumers when they head out to make purchasing decisions. Since technology develops at a rapid pace, our quarterly analyses provide a timely resource."

Once again, the top five contenders and their computer reliability scores for the 2010 first quarter Computer Reliability Report are as follows:

1. IBM/Lenovo (521)

2. Asus (446)

3. Apple (382)

4. Toshiba (262)

5. HP/Compaq (217)

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. "When it comes to your technology, we hook you up!" For information on products, services, and computer support, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

Ron Anderson
Ron Anderson
in the last week
Anthony is an exceptional technician. He is people oriented to a very high level and has the abil
...Anthony is an exceptional technician. He is people oriented to a very high level and has the ability to turn a customer into a friend in a short period of time. I plan to ask for his assistance in the future. Ron Anderson less
Barnet Fair
Barnet Fair
a week ago
I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting
...I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting our business back up and running and they were extremely helpful and got up back up and running for next business day to come. I highly recommend them to others. less
Gina L
Gina L
a week ago
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
a week ago
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes