News.Softpedia.com Reports Results of RESCUECOM Computer Reliability Study

Apple Takes Top Spot in 2009 Q3 Computer Reliability Report

The Most Reliable Computer Vendor, by Rescuecom Standards, Is Apple

By Filip Truta, Apple News Editor, news.softpedia.com
7th of December 2009, 13:56 GMT

The Rescuecom Computer Reliability Report, described as "an unbiased analysis that compares computer vendors' market share with consumer service calls from Rescuecom's (703) 986-3233 call center," has again crowned Apple as the most reliable computer vendor. Results for Q3 2009 saw Apple and IBM/Lenovo leap ahead of Asus, grabbing the top two spots.

"While Asus captured the number one ranking in both the first and second quarters this year, RESCUECOM's third quarter Computer Reliability Report has Asus dropping into third position," the company offering computer support on-site, or remotely, 24/7, says. "The two manufacturers out-ranking Asus and all other manufacturers in the latest Computer Reliability are Apple and IBM/Lenovo , with Apple capturing the top spot," Rescuecom reveals. "In previous Reports, Apple and IBM/Lenovo have consistently remained among the top three; with Asus falling from the leader position in the third quarter, indicating a higher need for computer support, it is not surprising that these two manufacturers were next in line for the top spots," the firm points out.

A statement from David A. Milman, RESCUECOM's founder and CEO, is also posted in the report. He says, "This is what we were waiting for on Asus, whether or not their reliability score would be maintained. Now that many of the netbooks by Asus have been out for a while, there is obviously a higher need for service." The company claims to define computer reliability based on both the quality of the components employed, as well as the software used in manufacturing the computer. The quality of computer support the manufacturer provides is the key and final factor determining the customer's satisfaction after the sale is finalized.

"Reliability shows up in two areas first the quality of the components, hardware and software used to build the pc, and second the quality and availability of after sale manufacturer support," Milman adds. He also notes that customers can use the information gathered in the Computer Reliability Report to their advantage, saying, "This holiday season is going to be a season to share technology gifts; RESCUECOM provides this report to help customers across the nation make educated choices when purchasing technology, whether for home, business or gifts."

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