ChannelWeb Covers the RESCUECOM 2009 Q2 Computer Reliability Report

Asus Ranked Number One for Reliability Among Manufacturers

By Jennifer Bosavage, ChannelWeb
1:12 PM EDT Tue. Aug. 18, 2009

Asus, Apple, Most Reliable Computers

 

A recent report found Asus computers are least likely among major PC makers to have repair issues, followed by the Apple (NSDQ:AAPL) and IBM (NYSE:IBM)/Lenovo brands.

For the second consecutive quarter, the Rescuecom Computer Reliability Report has found Asus computers to be most reliable, and, therefore, likely to need the least computer repair. Rounding out the top five manufacturers are Toshiba and HP (NYSE:HPQ)/Compaq.

"When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers' purchasing decisions," said David A. Milman, Rescuecom founder and CEO. "Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today's most popular PCs."

The report calculates the scores by taking the number of computers shipped from a vendor and comparing that against the number of computer repair and service calls Rescuecom received involving those vendors' computers. Rescuecom is a solution provider offering round-the-clock computer repair and support.

For the second quarter of 2009, IDC research reported a total of more than 16 million shipped PCs among eight major brands. During that time, Rescuecom received 11,560 calls for computer repair and support regarding those brands.

Rescuecom defines "Computer Reliability" based on two key measures, including the quality of the components and software used in manufacturing the computer, and the postsales support that's provided by the vendor to its customers.

Google Reviews

Patricia Farr
Patricia Farr
in the last week
Rescuecom has once again rescued me. This time from a potential identity theft situation, and then a
...Rescuecom has once again rescued me. This time from a potential identity theft situation, and then after solving that, updating all security and operating systems. All with incredible patience and expertise in what for me was a very distressing situation. My level 3 tech Maddy spent literally days getting everything straightened out and David gave me some tips and advice that I have used. The technicians at Rescuecom are for me the best and most professional, and are always there to help quickly, with understanding and kindness, when you need them most. less
Carol Vaupel
Carol Vaupel
a month ago
I would give him 5 stars.
...I would give him 5 stars. less
Cynthia B. McCoy
Cynthia B. McCoy
a month ago
wonderrful
...wonderrful less
Sue Baran
Sue Baran
a month ago
Jim P. was very good in explaining why a call was inputted and explained the updates that he was goi
...Jim P. was very good in explaining why a call was inputted and explained the updates that he was going to do from both Windows and Rescuecom. After completed he helped with some boot up programs to be disabled to help give me a little more "speed" in startup. Great experience. less
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