ChannelWeb Covers the RESCUECOM 2009 Q2 Computer Reliability Report

Asus Ranked Number One for Reliability Among Manufacturers

By Jennifer Bosavage, ChannelWeb
1:12 PM EDT Tue. Aug. 18, 2009

Asus, Apple, Most Reliable Computers

 

A recent report found Asus computers are least likely among major PC makers to have repair issues, followed by the Apple (NSDQ:AAPL) and IBM (NYSE:IBM)/Lenovo brands.

For the second consecutive quarter, the Rescuecom Computer Reliability Report has found Asus computers to be most reliable, and, therefore, likely to need the least computer repair. Rounding out the top five manufacturers are Toshiba and HP (NYSE:HPQ)/Compaq.

"When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers' purchasing decisions," said David A. Milman, Rescuecom founder and CEO. "Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today's most popular PCs."

The report calculates the scores by taking the number of computers shipped from a vendor and comparing that against the number of computer repair and service calls Rescuecom received involving those vendors' computers. Rescuecom is a solution provider offering round-the-clock computer repair and support.

For the second quarter of 2009, IDC research reported a total of more than 16 million shipped PCs among eight major brands. During that time, Rescuecom received 11,560 calls for computer repair and support regarding those brands.

Rescuecom defines "Computer Reliability" based on two key measures, including the quality of the components and software used in manufacturing the computer, and the postsales support that's provided by the vendor to its customers.

Google Reviews

Christina Obitts
Christina Obitts
2 weeks ago
As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Res
...As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Rescuecom :) less
dhana welborn
dhana welborn
3 weeks ago
great service
...great service less
Kathleen Hennan
Kathleen Hennan
a month ago
excellent in what he is doing
...excellent in what he is doing less
Melanie Ulliman
Melanie Ulliman
2 months ago
I have been a member/subscriber for many years. I have had all positive results every time. The tech
...I have been a member/subscriber for many years. I have had all positive results every time. The technicians are pleasant to interact with on every call. It has given me peace of mind to know my computer and I are protected. I don't know the capabilities of the computer, I am taught by fantastic reliable representatives. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes