ChannelWeb Covers the RESCUECOM 2009 Q2 Computer Reliability Report

Asus Ranked Number One for Reliability Among Manufacturers

By Jennifer Bosavage, ChannelWeb
1:12 PM EDT Tue. Aug. 18, 2009

Asus, Apple, Most Reliable Computers

 

A recent report found Asus computers are least likely among major PC makers to have repair issues, followed by the Apple (NSDQ:AAPL) and IBM (NYSE:IBM)/Lenovo brands.

For the second consecutive quarter, the Rescuecom Computer Reliability Report has found Asus computers to be most reliable, and, therefore, likely to need the least computer repair. Rounding out the top five manufacturers are Toshiba and HP (NYSE:HPQ)/Compaq.

"When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers' purchasing decisions," said David A. Milman, Rescuecom founder and CEO. "Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today's most popular PCs."

The report calculates the scores by taking the number of computers shipped from a vendor and comparing that against the number of computer repair and service calls Rescuecom received involving those vendors' computers. Rescuecom is a solution provider offering round-the-clock computer repair and support.

For the second quarter of 2009, IDC research reported a total of more than 16 million shipped PCs among eight major brands. During that time, Rescuecom received 11,560 calls for computer repair and support regarding those brands.

Rescuecom defines "Computer Reliability" based on two key measures, including the quality of the components and software used in manufacturing the computer, and the postsales support that's provided by the vendor to its customers.

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Paul DeMartino
Paul DeMartino
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My Problem was handled professionally and competently by Roy and David. A pleasant experience. I hig
...My Problem was handled professionally and competently by Roy and David. A pleasant experience. I highly recommend them to others with technology challenges. less
Bre Iversen
Bre Iversen
3 weeks ago
David was quick to reach out to Roy who stayed and helped me with my issue and double checked that m
...David was quick to reach out to Roy who stayed and helped me with my issue and double checked that my gaming pc was setup for the best performance! less
susan poesl
susan poesl
a month ago
Rescuecom has been providing me great service for the past 14 years and I highly recommend them to o
...Rescuecom has been providing me great service for the past 14 years and I highly recommend them to others seeking computer support and services. less
Juliet Mcgriff
Juliet Mcgriff
a month ago
It is great that Rescuecom is on top of things keeping my computer up to date and maintenance throug
...It is great that Rescuecom is on top of things keeping my computer up to date and maintenance through out the year while using the services they provide. I would highly recommend to others. less
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