ChannelWeb Covers the RESCUECOM 2009 Q2 Computer Reliability Report

Asus Ranked Number One for Reliability Among Manufacturers

By Jennifer Bosavage, ChannelWeb
1:12 PM EDT Tue. Aug. 18, 2009

Asus, Apple, Most Reliable Computers

 

A recent report found Asus computers are least likely among major PC makers to have repair issues, followed by the Apple (NSDQ:AAPL) and IBM (NYSE:IBM)/Lenovo brands.

For the second consecutive quarter, the Rescuecom Computer Reliability Report has found Asus computers to be most reliable, and, therefore, likely to need the least computer repair. Rounding out the top five manufacturers are Toshiba and HP (NYSE:HPQ)/Compaq.

"When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers' purchasing decisions," said David A. Milman, Rescuecom founder and CEO. "Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today's most popular PCs."

The report calculates the scores by taking the number of computers shipped from a vendor and comparing that against the number of computer repair and service calls Rescuecom received involving those vendors' computers. Rescuecom is a solution provider offering round-the-clock computer repair and support.

For the second quarter of 2009, IDC research reported a total of more than 16 million shipped PCs among eight major brands. During that time, Rescuecom received 11,560 calls for computer repair and support regarding those brands.

Rescuecom defines "Computer Reliability" based on two key measures, including the quality of the components and software used in manufacturing the computer, and the postsales support that's provided by the vendor to its customers.

Google Reviews

Robert Snell
Robert Snell
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Great service. Easily understood, excellent support. Truly professional. A keeper ....
...Great service. Easily understood, excellent support. Truly professional. A keeper .... less
Laura Nagle
Laura Nagle
in the last week
A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction am
...A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction amount. Sound familiar? Result was a completely locked up computer. Contacted Rescuecom and they started work on the problem immediately. Ultimately we had to reset my computer. They were completely professional from start to finish. Did I mention they would not consider the request completed until my computer was up and running again. They are patient, kind, and thorough. I cannot recommend them highly enough. 10 stars!! less
Lee Loy
Lee Loy
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Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
Erick Kroll
Erick Kroll
in the last week
RescueCom has been well worth the cost. I have used their services three or more times times and ha
...RescueCom has been well worth the cost. I have used their services three or more times times and have gotten very outstanding results and advice every time. If its a computer malfunction or a security issue, RescueCom has had my back every time. less
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