Ars Technica Does Coverage of 2008 Computer Reliability Report

Apple Tops Reliability Report for Second Consecutive Year

ARS Technica
By Chris Foresman
December 18, 2008:


Rescuecom names Apple most reliable for second year in a row

Rescuecom, a national chain of IT support service centers, has released the results of its third annual computer reliability report, putting Apple in the top spot for the second year in a row.

The report relies on Rescuecom's "Reliability Score," which compares a computer maker's market share to the percentage of support calls received at Rescuecom's call center. Due to Apple's markedly increased market share over last year and a reduction is support calls, the company sits in the number one slot, with over 200 points separating it from number two Panasonic.

The top five companies and their scores are:

  • Apple (700)
  • Panasonic (489)
  • Lenovo (393)
  • Toshiba (299)
  • HP (184)

As we noted last year, Rescuecom's methodology isn't necessarily the best to determine reliability. For instance, how many people are just going to the nearest Apple Store for service? Most other PC makers don't have a network of retail stores to provide such service.

However, Rescuecom CEO David Milman notes, "RESCUECOM has no allegiance to any hardware manufacturer, so we can provide an objective and unbiased rating of computer hardware reliability based on real-world experience." Considering the results are comparable to this year's Consumer Reports rankings, which also put Apple in the top spot, it can serve as yet another metric to consider when thinking long-term about support.

Google Reviews

Mina Kenevan
Mina Kenevan
in the last week
Been with rescuecom for over 7 years very happy with the service.
...Been with rescuecom for over 7 years very happy with the service. less
Justin Kaplan
Justin Kaplan
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
Nikki Edwards
Nikki Edwards
a week ago
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
a week ago
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
View all Google reviews

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