RESCUECOM Featured in United Press International

RESCUECOM Top Five Computer Problems Focus of News Article

United Press International
NewsTrack - Business
1/16/07:


'Windows problems' top computer complaint

SYRACUSE, N.Y., Jan. 16 (UPI) -- "Problems with Windows" is the most frequent complaint among computer users, a U.S. report by a nationwide computer-repair company said Tuesday.

"This year, we're continuing to see Windows-related issues with great regularity, with an increase of 12 percent from last year and now accounting for more than 22 percent of calls to our call center," Rescuecom Chief Executive David Milman said.

"We've also noticed a clear increase in hardware problems, attributed in part to the growing use of laptops, which are generally less stable than desktop machines," he said.

The percentage of computer users reporting hardware problems increased to 18.1 percent in 2006 from 15.2 percent in 2005.

Rescuecom's Top Five Computer Problems Report also cited "Problems with Computer Speed" (viruses or spyware) at 13.7, down from 16.4 percent a year ago; "Internet Connectivity Problems" at 13.4 percent, a 22 percent dip; and data transfer or failure issues, at 12.3 percent, up from 10.6 percent a year earlier.

Google Reviews

Mina Kenevan
Mina Kenevan
in the last week
Been with rescuecom for over 7 years very happy with the service.
...Been with rescuecom for over 7 years very happy with the service. less
Justin Kaplan
Justin Kaplan
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
Nikki Edwards
Nikki Edwards
a week ago
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
a week ago
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
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