Newark Star-Ledger Uses RESCUECOM List of Top Five Computer Problems

Windows Provides Most Issues According to RESCUECOM

Newark Star-Ledger
Thursday, January 18, 2007:


Biz Buzz: Windows still giving users the blues

If your personal computer screen turned a frightening shade of blue last year, you weren't alone.

Problems with Windows, including the ominous "blue screen of death" that denotes a major problem with the operating system, once again topped the list of computer users' complaints in 2006, according to a survey of 5,000 customers of RESCUECOM, a computer repair company.

The rest of the year's top five PC woes were: hardware problems (including dropped laptops), computer speed, Internet connectivity problems and data transfer failures.

About 22 percent of the company's calls were from frustrated Windows users, up 12 percent from last year. Company officials attribute the increase to aging and poorly maintained Windows systems running in many homes and offices.

"Certainly the blue screen of death is one of the most panic-inducing things people can see," says Josh Kaplan, owner of the company's Belleville location. "Windows really is the backbone of everything."

The repair company is waiting to see if the debut later this month of Microsoft's Windows Vista operating system leads to blue-alert calls to its 24-hour-a-day hotline.

--Kelly Heyboer

Google Reviews

Amanda Hart
Amanda Hart
in the last week
Anthony from Rescuecom is wonderful. This morning when my computer died, I was so frustrated and ups
...Anthony from Rescuecom is wonderful. This morning when my computer died, I was so frustrated and upset. I use it for work and personal use, and the thought of the cost of getting it fixed as well as all of the complications getting to a tech center were daunting to say the least. I called Rescuecom and Anthony helped me immediately. Now my computer is all fixed and working perfectly. And I don't need to buy an SSD drive-yay!! Thank you soooo much! less
Patrick Epps
Patrick Epps
in the last week
Anthony was a great help to me . I really appreciated his service. He answered all my questions and
...Anthony was a great help to me . I really appreciated his service. He answered all my questions and explained what he was doing. I am very satisfied with his service. less
Michael Williams
Michael Williams
a week ago
The most professional technology experience I have ever had! Bravo Roy!
...The most professional technology experience I have ever had! Bravo Roy! less
Sheven Poole
Sheven Poole
2 weeks ago
no nonsense and patient
...no nonsense and patient less
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