Newark Star-Ledger Uses RESCUECOM List of Top Five Computer Problems

Windows Provides Most Issues According to RESCUECOM

Newark Star-Ledger
Thursday, January 18, 2007:


Biz Buzz: Windows still giving users the blues

If your personal computer screen turned a frightening shade of blue last year, you weren't alone.

Problems with Windows, including the ominous "blue screen of death" that denotes a major problem with the operating system, once again topped the list of computer users' complaints in 2006, according to a survey of 5,000 customers of RESCUECOM, a computer repair company.

The rest of the year's top five PC woes were: hardware problems (including dropped laptops), computer speed, Internet connectivity problems and data transfer failures.

About 22 percent of the company's calls were from frustrated Windows users, up 12 percent from last year. Company officials attribute the increase to aging and poorly maintained Windows systems running in many homes and offices.

"Certainly the blue screen of death is one of the most panic-inducing things people can see," says Josh Kaplan, owner of the company's Belleville location. "Windows really is the backbone of everything."

The repair company is waiting to see if the debut later this month of Microsoft's Windows Vista operating system leads to blue-alert calls to its 24-hour-a-day hotline.

--Kelly Heyboer

Google Reviews

Nikki Edwards
Nikki Edwards
in the last week
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
in the last week
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
Deborah O'Connor-Slater
Deborah O'Connor-Slater
a week ago
Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a
...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less
Tom Seabrooke
Tom Seabrooke
a week ago
Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys
...Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys to all my associates. 5 Stars***** less
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