ComputerWorld Uses RESCUECOM Comments about Vista

RESCUECOM Advises People to Wait Several Months to Upgrade to Vista

COMPUTERWORLD
By Gregg Keizer
August 28, 2007:


Wait six months after SP1 to tackle Vista, says support CEO

In the meantime, hang on to XP, says David Milman of Rescuecom

If there's one word to describe Windows Vista users, that word is frustrated, said the head of a national chain of computer support centers today.

How frustrated?

"Wait for six months after Vista SP1 [Service Pack 1] appears before moving to Vista," recommended David Milman, CEO of Rescuecom Corp., which operates a chain of IT support franchises. "Microsoft certainly does need to address Vista's problems [with SP1], but we're telling customers to stay with XP for at least the rest of 2007 and through much of 2008 if SP1 is delayed to the start of that year."

Milman based his advice on a sampling of the calls taken by Rescuecom outlets nationwide. Of the 2,500 calls for service, 4.5overall were related to Vista, slightly under the estimated 5.4market share enjoyed by Microsoft Corp.'s newest operating system. When small business customers contacted Rescuecom, however, 7of the time they were dialing because of Vista.

Compatibility problems that are still arising months after Vista's release are the reason, said Milman. "Windows' hallmark has always been its backward compatibility," he said, but a big chunk of support calls, especially from businesses, involve running third-party software on Vista. "We're seeing lots of problems with older programs that the customer has been running, sometimes for years," Milman said.

Most of the incompatibility questions that Rescuecom is receiving involve upgrading existing hardware to support Vista, and performance problems that arise after the operating system has been installed. Some customers, in fact, have reverted back to Windows XP because of their dissatisfaction with Vista's performance on older hardware setups, said Milman.

"There's no question that XP is the most solid Windows platform right now," he said. "Stick with XP if you can. There's only one reason to switch, and that's if the new software brings something new to the table. Vista doesn't bring enough new things to the table."

About 22of Rescuecom's customers continue to buy XP-equipped PCs, said Milman.

Some PC manufacturers have seen the same stick-with-XP attitude. In April, for example, Dell Inc. relented to continued demand for Windows XP by returning the older operating system to its list of pre-installed options for consumers. Even Microsoft has smelled the XP coffee. Last month, the company's chief financial officer tweaked the company's fiscal 2008 forecast to show a 7822split in sales between Vista and XP, a change from the earlier 8515prediction.

At the moment, Microsoft's deadline for phasing out XP to large original equipment manufacturers like Dell is Jan. 30, 2008; smaller system builders and end users, however, will be able to license XP into early 2009.

"We obviously believe, in two or three years, Vista will be the de facto standard," said Milman, "but users should hold off another six months after SP1."

Google Reviews

Robert Snell
Robert Snell
in the last week
Great service. Easily understood, excellent support. Truly professional. A keeper ....
...Great service. Easily understood, excellent support. Truly professional. A keeper .... less
Laura Nagle
Laura Nagle
in the last week
A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction am
...A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction amount. Sound familiar? Result was a completely locked up computer. Contacted Rescuecom and they started work on the problem immediately. Ultimately we had to reset my computer. They were completely professional from start to finish. Did I mention they would not consider the request completed until my computer was up and running again. They are patient, kind, and thorough. I cannot recommend them highly enough. 10 stars!! less
Lee Loy
Lee Loy
in the last week
Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
Erick Kroll
Erick Kroll
in the last week
RescueCom has been well worth the cost. I have used their services three or more times times and ha
...RescueCom has been well worth the cost. I have used their services three or more times times and have gotten very outstanding results and advice every time. If its a computer malfunction or a security issue, RescueCom has had my back every time. less
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