ComputerWorld Uses RESCUECOM Comments about Vista

RESCUECOM Advises People to Wait Several Months to Upgrade to Vista

COMPUTERWORLD
By Gregg Keizer
August 28, 2007:


Wait six months after SP1 to tackle Vista, says support CEO

In the meantime, hang on to XP, says David Milman of Rescuecom

If there's one word to describe Windows Vista users, that word is frustrated, said the head of a national chain of computer support centers today.

How frustrated?

"Wait for six months after Vista SP1 [Service Pack 1] appears before moving to Vista," recommended David Milman, CEO of Rescuecom Corp., which operates a chain of IT support franchises. "Microsoft certainly does need to address Vista's problems [with SP1], but we're telling customers to stay with XP for at least the rest of 2007 and through much of 2008 if SP1 is delayed to the start of that year."

Milman based his advice on a sampling of the calls taken by Rescuecom outlets nationwide. Of the 2,500 calls for service, 4.5overall were related to Vista, slightly under the estimated 5.4market share enjoyed by Microsoft Corp.'s newest operating system. When small business customers contacted Rescuecom, however, 7of the time they were dialing because of Vista.

Compatibility problems that are still arising months after Vista's release are the reason, said Milman. "Windows' hallmark has always been its backward compatibility," he said, but a big chunk of support calls, especially from businesses, involve running third-party software on Vista. "We're seeing lots of problems with older programs that the customer has been running, sometimes for years," Milman said.

Most of the incompatibility questions that Rescuecom is receiving involve upgrading existing hardware to support Vista, and performance problems that arise after the operating system has been installed. Some customers, in fact, have reverted back to Windows XP because of their dissatisfaction with Vista's performance on older hardware setups, said Milman.

"There's no question that XP is the most solid Windows platform right now," he said. "Stick with XP if you can. There's only one reason to switch, and that's if the new software brings something new to the table. Vista doesn't bring enough new things to the table."

About 22of Rescuecom's customers continue to buy XP-equipped PCs, said Milman.

Some PC manufacturers have seen the same stick-with-XP attitude. In April, for example, Dell Inc. relented to continued demand for Windows XP by returning the older operating system to its list of pre-installed options for consumers. Even Microsoft has smelled the XP coffee. Last month, the company's chief financial officer tweaked the company's fiscal 2008 forecast to show a 7822split in sales between Vista and XP, a change from the earlier 8515prediction.

At the moment, Microsoft's deadline for phasing out XP to large original equipment manufacturers like Dell is Jan. 30, 2008; smaller system builders and end users, however, will be able to license XP into early 2009.

"We obviously believe, in two or three years, Vista will be the de facto standard," said Milman, "but users should hold off another six months after SP1."

Google Reviews

Ron Anderson
Ron Anderson
in the last week
Anthony is an exceptional technician. He is people oriented to a very high level and has the abil
...Anthony is an exceptional technician. He is people oriented to a very high level and has the ability to turn a customer into a friend in a short period of time. I plan to ask for his assistance in the future. Ron Anderson less
Barnet Fair
Barnet Fair
in the last week
I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting
...I found Rescuecom doing a Google Search because our main computer crashed and we needed help getting our business back up and running and they were extremely helpful and got up back up and running for next business day to come. I highly recommend them to others. less
Gina L
Gina L
a week ago
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
a week ago
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
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