USA Today Uses RESCUECOM as Source for Information on Laptop Battery Issues

HP Not Recalling Batteries While Other Manufacturers Do

2 October 2006
USA Today
Byron Acohido and Michelle Kessler:


HP not recalling Sony battery parts

Battery basics

More than 7 million Sony laptop batteries are being recalled because of a manufacturing flaw making them susceptible to dangerous overheating. Here's what you can do:

  • Determine if the battery your laptop uses is under recall by Dell, Toshiba, Apple, Lenovo/IBM or Fujitsu. Follow the manufacturer's instructions for getting a replacement.


  • Be alert if your battery begins to hiss, the first sign of dangerous overheating. Power down your laptop and remove the battery immediately.


  • If your battery is covered by a recall notice, do not use it on airplane flights.


  • If your battery is not yet covered by a recall notice, set up a free Google Alerts reminder to e-mail you about any news about your laptop. Use the manufacturer name and model number as keywords.
  • Never use off-brand batteries as replacements.

Source: Rescuecom

By the numbers

Maker: Dell

Suspect batteries delivered: 4.2 million

Laptops delivered: 22 million

Dates of delivery: April 2004{ndash}July 2006

Units with those batteries: 18/textformat>

Maker: Apple

Suspect batteries delivered: 1.8 million

Laptops delivered: 5.6 million

Dates of delivery: October 2003{ndash}August 2006

Units with suspect batteries: 32

Maker: Lenovo/IBM

Suspect batteries delivered: 526,000

Laptops delivered: 8.1 million

Dates of delivery: February 2005 - September 2006

Units with suspect batteries: 6

Google Reviews

Andrew Cantatore
Andrew Cantatore
2 weeks ago
I had a major hard drive event. After going through all the steps I got all my data and operations b
...I had a major hard drive event. After going through all the steps I got all my data and operations back and running properly less
Ronald Bagliere
Ronald Bagliere
2 weeks ago
My service call with my tech rep was outstanding. She had lots of patience, very clear responses, an
...My service call with my tech rep was outstanding. She had lots of patience, very clear responses, and solved all my issues. Love to have her on the other end on every future call I may have! less
Tzvi V
Tzvi V
3 weeks ago
Maddy was very professional and helpful with my printer issue.
...Maddy was very professional and helpful with my printer issue. less
TrizCom PR
TrizCom PR
4 weeks ago
David did an outstanding job getting our company back up and running after a major event. He went ab
...David did an outstanding job getting our company back up and running after a major event. He went above and beyond making sure that we were not only operational, but also secure. Fantastic customer service. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes