Topics.com Posts Report on RESCUECOM Serving Small Businesses

RESCUECOM IT Support for Business Highlighted on Topics.com

March 9, 2006
Gretchen.Becker@Topics.com:


Small businesses can get technical help

Rescuecom comes to aid of people who have computer difficulties.

INDIANAPOLIS -- Ernie Kerns and his Rescuecom crew may seem like heroes to small business owners.

The small Indianapolis franchise, in operation since July, helps people and businesses with computer problems. It tackles issues with security, networks and software. Once, Rescuecom even typed a term paper for someone willing to pay the $79 hourly rate, Kerns said.

"I've been a technician for other corporations," said Kerns, who's worked in large corporations for several years. "I wanted more . . . Small business gets ignored."

Lisa and Doug Olsen, co-owners of DL Mortgage in Fishers, were Rescuecom's first clients.

"We're a small company, and we have no IT (information technology) department," Lisa Olsen said. "He's our technology department. He's very dependable."

Kerns helped DL Mortgage set up a small-business server, update software and configure e-mails.

"He works with your needs and is sensitive to how much we have to spend," Olsen said.

Kerns employs a group of computer technicians that work in the metropolitan Indianapolis area. Typically, Rescuecom serves clients whose businesses aren't big enough to have an information technology department.

The computer technicians can also teach people how to use different software programs, Kerns said.

Rescuecom takes scheduled appointments or emergencies 24 hours a day, Kerns said. The $79-hourly rate is for standard calls. Emergencies, which guarantee response in one hour, cost $190 per hour. Clients can also purchase package deals to use when needed.

Kerns said a typical call for a virus problem takes one to two hours, and a hard drive problem may take one to three hours. The average call is about two hours long, he said.

If technicians can't fix a problem, they call a network of about 100 franchise owners across the country to help work through it.

"Some people just want to call when they need you," Kerns said. "Some schedule monthly visits and follow-ups."

Google Reviews

Melissa Beneche
Melissa Beneche
in the last week
This (I write this in all honesty) is a legit business. Laptop was too busted for them to fix, but t
...This (I write this in all honesty) is a legit business. Laptop was too busted for them to fix, but they found a reliable refurbished one for me at a safe price. Extremely satisfied, and appreciative of their knowledgeable assistance. The one drawback is that you have to enroll in their monthly support plan in order to use their service. Granted, their service is GREAT, but that monthly plan stings. less
Eric Burr
Eric Burr
a week ago
Extremely helpful and professional. All problems solved without any issues whatsoever. Highly recom
...Extremely helpful and professional. All problems solved without any issues whatsoever. Highly recommend!! less
Dorothy Moffett
Dorothy Moffett
a week ago
Thank you , very efficient services during COVID-19! I'm dealing with lots of medical issues, and t
...Thank you , very efficient services during COVID-19! I'm dealing with lots of medical issues, and these guys got my back with my computer! less
Roland marti
Roland marti
a week ago
Very Professional, worked with me until I was able to use the computer.
...Very Professional, worked with me until I was able to use the computer. less
View all Google reviews

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