Sacramento Bee Does Coverage on RESCUECOM's First Ever Computer Reliability Report

RESCUECOM Reports that Apple Was Best for Reliability in 2006

19 October 2006
The Sacramento Bee
Clint Swett:


Reliable computers ranked

Computers made by IBM/ Lenovo and Apple Computer are tops in the United States for reliability, according to rankings recently compiled by a national computer repair chain.

Rescuecom, based in Syracuse, N.Y., said callers to its technical support center reported trouble with IBM/Lenovo and Apple machines far less frequently than other brands, relative to market share.

The data were complied by analyzing more than 20,000 tech support calls in the second quarter and comparing them to the market share of major computer makers.

IBM/Lenovo scored 243, which is the percentage difference between the company's market share and percentage of repair calls. Apple ranked second with a score of 201.

Other major computer makers, however, didn't fare as well. Hewlett-Packard/Compaq machines scored low at 12, Dell 4, Gateway a minus-12.

Rescuecom founder David Milman said the high scores for IBM/Lenovo and Apple reflect those companies' quality hardware and high level of warranty and customer support. Products with stronger warranties and support generally generate fewer phone calls to outside repair companies.

"All the name-brand computers are great computers, and I wouldn't have any trouble purchasing them," Milman said. "But for years, our customers have been asking for some sort of guidelines, so that's why we published this study."

Google Reviews

Michael Bender
Michael Bender
in the last week
The most awesome professional service. They fixed major issues
...The most awesome professional service. They fixed major issues less
Joyce Kelly
Joyce Kelly
a month ago
What a great experience I had with Roy tonight! My computer was hacked and he worked through gettin
...What a great experience I had with Roy tonight! My computer was hacked and he worked through getting everything restored with great competence and we had a great time chatting as we got through it. He also gave me some great tips on keeping my personal information safe, which I greatly appreciated. I also had the pleasure of speaking with David Millner and he assured me from the start that they would fix the problem and they have! I have truly enjoyed this first experience with this company and hope I have many more! less
James Skaggs
James Skaggs
a month ago
In my conversations with David & Roy, (very professional in knowledge and listening to my compla
...In my conversations with David ~amp~ Roy, (very professional in knowledge and listening to my complaint and solving it to a very professional level is OUTSTANDING! My hat is off to these folks. I highly recommend them to anyone that has a computer problem/s. less
David Kisyua
David Kisyua
4 months ago
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes