Sacramento Bee Does Coverage on RESCUECOM's First Ever Computer Reliability Report

RESCUECOM Reports that Apple Was Best for Reliability in 2006

19 October 2006
The Sacramento Bee
Clint Swett:


Reliable computers ranked

Computers made by IBM/ Lenovo and Apple Computer are tops in the United States for reliability, according to rankings recently compiled by a national computer repair chain.

Rescuecom, based in Syracuse, N.Y., said callers to its technical support center reported trouble with IBM/Lenovo and Apple machines far less frequently than other brands, relative to market share.

The data were complied by analyzing more than 20,000 tech support calls in the second quarter and comparing them to the market share of major computer makers.

IBM/Lenovo scored 243, which is the percentage difference between the company's market share and percentage of repair calls. Apple ranked second with a score of 201.

Other major computer makers, however, didn't fare as well. Hewlett-Packard/Compaq machines scored low at 12, Dell 4, Gateway a minus-12.

Rescuecom founder David Milman said the high scores for IBM/Lenovo and Apple reflect those companies' quality hardware and high level of warranty and customer support. Products with stronger warranties and support generally generate fewer phone calls to outside repair companies.

"All the name-brand computers are great computers, and I wouldn't have any trouble purchasing them," Milman said. "But for years, our customers have been asking for some sort of guidelines, so that's why we published this study."

Google Reviews

June Eichbaum
June Eichbaum
a week ago
Thank you Rescuecom! After months of constantly fluctuating size and scale of fonts and photos on m
...Thank you Rescuecom! After months of constantly fluctuating size and scale of fonts and photos on my Windows 10 laptop, and several calls to Microsoft support that could not find the source of the problem, I was fortunate to find David Milman and Roy Hickman at Rescuecom Corporation. Their expertise, professionalism, deep knowledge base and ability to identify the root cause of my problems has made me a loyal customer. Thank you, Roy and David!! I recommend you without hesitation! You are the best! June less
Gregg Vorwerck
Gregg Vorwerck
2 weeks ago
Roy Hickman was extremely professional, responsive and very clear in his communications. Very much
...Roy Hickman was extremely professional, responsive and very clear in his communications. Very much appreciated. less
Jim White
Jim White
2 weeks ago
I have been with Rescuecom for 10 years and Tonight they brought me back up to speed on my Windows 1
...I have been with Rescuecom for 10 years and Tonight they brought me back up to speed on my Windows 10 updates to keep my computer current and up to date and I can always depend on them to keep the computer running it's best. less
David Edwards
David Edwards
2 weeks ago
I am glad that I found Rescuecom thru doing a Google Search and they were Very helpful working throu
...I am glad that I found Rescuecom thru doing a Google Search and they were Very helpful working through more than a few problems. less
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