Sacramento Bee Does Coverage on RESCUECOM's First Ever Computer Reliability Report

RESCUECOM Reports that Apple Was Best for Reliability in 2006

19 October 2006
The Sacramento Bee
Clint Swett:


Reliable computers ranked

Computers made by IBM/ Lenovo and Apple Computer are tops in the United States for reliability, according to rankings recently compiled by a national computer repair chain.

Rescuecom, based in Syracuse, N.Y., said callers to its technical support center reported trouble with IBM/Lenovo and Apple machines far less frequently than other brands, relative to market share.

The data were complied by analyzing more than 20,000 tech support calls in the second quarter and comparing them to the market share of major computer makers.

IBM/Lenovo scored 243, which is the percentage difference between the company's market share and percentage of repair calls. Apple ranked second with a score of 201.

Other major computer makers, however, didn't fare as well. Hewlett-Packard/Compaq machines scored low at 12, Dell 4, Gateway a minus-12.

Rescuecom founder David Milman said the high scores for IBM/Lenovo and Apple reflect those companies' quality hardware and high level of warranty and customer support. Products with stronger warranties and support generally generate fewer phone calls to outside repair companies.

"All the name-brand computers are great computers, and I wouldn't have any trouble purchasing them," Milman said. "But for years, our customers have been asking for some sort of guidelines, so that's why we published this study."

Google Reviews

Denise Mccracken
Denise Mccracken
in the last week
Had problems with my computer , Found this company called Rescuecom.They came out to my home . Clean
...Had problems with my computer , Found this company called Rescuecom.They came out to my home . Cleaned up my computer. Great customer services and awesome tech support , Will recommed them to anyone having computer or IT problems. Great company that offer great services. less
Robert Snell
Robert Snell
in the last week
Great service. Easily understood, excellent support. Truly professional. A keeper ....
...Great service. Easily understood, excellent support. Truly professional. A keeper .... less
Laura Nagle
Laura Nagle
in the last week
A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction am
...A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction amount. Sound familiar? Result was a completely locked up computer. Contacted Rescuecom and they started work on the problem immediately. Ultimately we had to reset my computer. They were completely professional from start to finish. Did I mention they would not consider the request completed until my computer was up and running again. They are patient, kind, and thorough. I cannot recommend them highly enough. 10 stars!! less
Lee Loy
Lee Loy
a week ago
Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
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