Sacramento Bee Does Coverage on RESCUECOM's First Ever Computer Reliability Report

RESCUECOM Reports that Apple Was Best for Reliability in 2006

19 October 2006
The Sacramento Bee
Clint Swett:


Reliable computers ranked

Computers made by IBM/ Lenovo and Apple Computer are tops in the United States for reliability, according to rankings recently compiled by a national computer repair chain.

Rescuecom, based in Syracuse, N.Y., said callers to its technical support center reported trouble with IBM/Lenovo and Apple machines far less frequently than other brands, relative to market share.

The data were complied by analyzing more than 20,000 tech support calls in the second quarter and comparing them to the market share of major computer makers.

IBM/Lenovo scored 243, which is the percentage difference between the company's market share and percentage of repair calls. Apple ranked second with a score of 201.

Other major computer makers, however, didn't fare as well. Hewlett-Packard/Compaq machines scored low at 12, Dell 4, Gateway a minus-12.

Rescuecom founder David Milman said the high scores for IBM/Lenovo and Apple reflect those companies' quality hardware and high level of warranty and customer support. Products with stronger warranties and support generally generate fewer phone calls to outside repair companies.

"All the name-brand computers are great computers, and I wouldn't have any trouble purchasing them," Milman said. "But for years, our customers have been asking for some sort of guidelines, so that's why we published this study."

Google Reviews

Valley View Self Storage
Valley View Self Storage
in the last week
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
a week ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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