The Fort-Worth Star-Telegram Quotes RESCUECOM on Laptop Battery Issues

RESCUECOM Tells Public Not to Ignore Battery Recalls

17 October 2006
The Fort-Worth Star-Telegram:


Don't ignore battery recalls

Gone are the days when a computer virus was your sole PC worry. A more pressing issue has notebook users in hot water: laptop-battery recalls because of fire hazards. Dell, Toshiba, IBM/Lenovo and Apple are among the computing giants that have issued recalls affecting at least 7 million batteries around the world.

Consumers are urged to take these recalls seriously, but "so far, there have been very few people who have actually taken advantage of the recalls," says David Milman, chief executive of Rescuecom, a computer repair and services company. Doing so doesn't have to cost you any money, no matter when you realize your computer is affected. Scott Wolfson, a spokesman for the federal Consumer Product Safety Commission, says that "so long as the company is viable, you can get a replacement."

Wolfson advises consumers to "take the battery out of the computer, store it someplace safe and call the recalling firm; a free battery is waiting for you. You can continue to use the laptop on AC power."

Milman adds that you don't have to follow the headlines to know whether a recall affects your laptop. He suggests setting up a Google Alert at www.google.com/alerts for the manufacturer name and model of your laptop. You'll receive an e-mail update when it's in the news, like when a recall is issued.

This story also ran in MARKETWATCH, Marshall Loeb on 10/16/06.

Google Reviews

Howard Reviews
Howard Reviews
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Rescuecom has been the most professional and knowledgeable group that I have ever dealt with in rega
...Rescuecom has been the most professional and knowledgeable group that I have ever dealt with in regard to my major computer problems.David, Bill and Forrest have helped fix my computer issues which other companies couldn't fix.I was glad i signed up with Rescuecom after researching many other computer companies. Thanks again guys. less
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Guadalupe Salinas
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Extremely fast and got to the point!
...Extremely fast and got to the point! less
Olga Ostapenko
Olga Ostapenko
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Great experience. Provided me with the help that I needed while being extremely professional. The ye
...Great experience. Provided me with the help that I needed while being extremely professional. The yearly subscription also includes aid with your phone, not just computer, which is extremely convenient. William Barr was awesome! less
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Jay Tee
a week ago
Bill was excellent! I was a little worried at first that he didn't understand the problem, but I le
...Bill was excellent! I was a little worried at first that he didn't understand the problem, but I let him do his thing and the issue was resolved. He was extremely patient with us as well. This is the 3rd time that I have used the service and it is worth every penny!Janet-Baltimore less
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