RESCUECOM Featured in Shreveport Times Interview

RESCUECOM Provides Advice about Working Online

Anubhav Tagore
atagore@gannett.com:


If you're online, you're a target

QUESTION:

What does Rescuecom do?

ANSWER: Rescuecom is a national computer repair and support company. They can be on site in less than an hour in an emergency -- if your home computer, business network or any important technology crashes.

Q: When did the Shreveport franchise open?

A: The Shreveport franchise opened in April 2006.

Q: What's the contact information?



A:(703) 986-3233 and www.rescuecom.com. All calls and requests for service through the Web site are sent through the company's Syracuse, N.Y., headquarters. A live person answers calls 24/7.

Q: What type of identity theft does Rescuecom provide protection against?



A: About 12 percent of identity theft cases are traced back to online activity, although in almost half of identity theft cases, the origin cannot be traced. So we should assume this is happening more often than we know. Your identity can be stolen or compromised through several online activities, including using Wi-Fi hot spot or failing to have the proper anti-spyware installed on your computer.

Q: What can the individual do to be safe?A: These simple steps are critical in reducing your chances of being an online victim of identity theft.

DO:

  • Get a copy of your credit report, but save it to an external disk or other device.
  • Make sure you have the latest antivirus and anti-spyware programs on your computer.
  • Ensure you update your computer when Microsoft tells you it has new updates available and make sure your Windows updates are configured properly.
  • Password protect all your sensitive files.
  • Be cautious when using a Wi-Fi hot spot. Make sure you are on a secure network (usually paid or requiring a password).

DON'T:

  • Respond to any e-mails from your bank. If you think the e-mail is legitimate, call your bank's customer service number.
  • Send any personal information over a wireless network; avoid paying bills online at a hot spot.
  • Perform any financial transactions in a hot spot. Unless you know the Web site has an SSL-encrypted connection (look for the "lock icon" at the bottom right hand of the screen or the letter 's' after http), any financial transaction is a huge risk.
  • Let your antivirus software expire. An unprotected computer will be infected with a virus or spyware within about 15 seconds of being online.
  • Instant-message or talk to anyone online you've not met before. Social sites and instant messengers often are prime grounds for fraudsters and identity thieves posing as others.

Google Reviews

Nikki Edwards
Nikki Edwards
in the last week
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
in the last week
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
Deborah O'Connor-Slater
Deborah O'Connor-Slater
a week ago
Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a
...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less
Tom Seabrooke
Tom Seabrooke
a week ago
Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys
...Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys to all my associates. 5 Stars***** less
View all Google reviews

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