RESCUECOM Featured in Shreveport Times Interview

RESCUECOM Provides Advice about Working Online

Anubhav Tagore
atagore@gannett.com:


If you're online, you're a target

QUESTION:

What does Rescuecom do?

ANSWER: Rescuecom is a national computer repair and support company. They can be on site in less than an hour in an emergency -- if your home computer, business network or any important technology crashes.

Q: When did the Shreveport franchise open?

A: The Shreveport franchise opened in April 2006.

Q: What's the contact information?



A:(703) 986-3233 and www.rescuecom.com. All calls and requests for service through the Web site are sent through the company's Syracuse, N.Y., headquarters. A live person answers calls 24/7.

Q: What type of identity theft does Rescuecom provide protection against?



A: About 12 percent of identity theft cases are traced back to online activity, although in almost half of identity theft cases, the origin cannot be traced. So we should assume this is happening more often than we know. Your identity can be stolen or compromised through several online activities, including using Wi-Fi hot spot or failing to have the proper anti-spyware installed on your computer.

Q: What can the individual do to be safe?A: These simple steps are critical in reducing your chances of being an online victim of identity theft.

DO:

  • Get a copy of your credit report, but save it to an external disk or other device.
  • Make sure you have the latest antivirus and anti-spyware programs on your computer.
  • Ensure you update your computer when Microsoft tells you it has new updates available and make sure your Windows updates are configured properly.
  • Password protect all your sensitive files.
  • Be cautious when using a Wi-Fi hot spot. Make sure you are on a secure network (usually paid or requiring a password).

DON'T:

  • Respond to any e-mails from your bank. If you think the e-mail is legitimate, call your bank's customer service number.
  • Send any personal information over a wireless network; avoid paying bills online at a hot spot.
  • Perform any financial transactions in a hot spot. Unless you know the Web site has an SSL-encrypted connection (look for the "lock icon" at the bottom right hand of the screen or the letter 's' after http), any financial transaction is a huge risk.
  • Let your antivirus software expire. An unprotected computer will be infected with a virus or spyware within about 15 seconds of being online.
  • Instant-message or talk to anyone online you've not met before. Social sites and instant messengers often are prime grounds for fraudsters and identity thieves posing as others.

Google Reviews

Eustache Lefranc
Eustache Lefranc
in the last week
Thank you so much Sir Roy for the good job you do for me ! for helping me with my computer. Original
...Thank you so much Sir Roy for the good job you do for me ! for helping me with my computer. Originally, I thought before no body can fix the computer but Sir Roy did and He had a lot of good patient to deal with me also he got good vision to put it everything back to normal again . Many Thanks LEFRANC less
Grandma Brauer
Grandma Brauer
in the last week
Fantastic service! Not even the Apple Tech (remotely or by phone) were not able to ID the problem an
...Fantastic service! Not even the Apple Tech (remotely or by phone) were not able to ID the problem and help me. Roy was soooooo patient! Thank you very much. Really appreciate it. Excellent value! less
Carl Lukat
Carl Lukat
in the last week
Excellent service, made me feel very comfortable about the process and the end result. Complete pro
...Excellent service, made me feel very comfortable about the process and the end result. Complete professional. This is why I subscribe to the service. Thanks. less
james miller
james miller
in the last week
I had problem with email hacking and other accounts - Wanted to be sure I could trust my computer -
...I had problem with email hacking and other accounts - Wanted to be sure I could trust my computer - technician checked computer and scrubbed files - no major problems found - returned trust that my computer files were safe for use - excellent job! less
View all Google reviews

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