Schenectady Daily Gazette Covers New RESCUECOM Location Opening

Albany RESCUECOM Franchise Gets Press from Schenectady Daily Gazette

January 25, 2006
By JAMES SCHLETT
Schenectady Daily Gazette:

Computer repair outfit opens shop Rescuecom sees market in Tech Valley

Frustrated computer users will not have to bang their heads against dysfunctional keyboards for very long with a Syracuse computer repair franchise setting up shop in the Capital Region.

Rescuecom is promising roundthe-clock, on-site services within an hour.

Looking to aid and profit from Tech Valley?s heavy reliance on computers, Richard Canavan earlier this month opened his second upstate Rescuecom in the Albany area. His first computer repair franchise opened in Utica in July.

"We?re happy to handle the smallest problems up to the largest," said Canavan, a former information technology specialist for Nassau County.

The gamut of computer problems that Rescuecom?s five Capital Region technicians encounter ranges from unplugged monitors to malicious Internet software such as spyware and viruses. Within an hour of calling a Rescuecom hotline, computer users should receive a technician?s help.

Rescuecom, which was founded in 1997 and has 101 franchises nationwide, charges an average hourly rate of $98. Repair jobs usually take about two hours and 65 percent of calls come from households while the rest come from businesses, said Canavan.

Rescuecom is undergoing a major expansion, opening about five franchises monthly. The Capital Region operation was Rescuecom's

94 th franchise, Canavan said.

Google Reviews

Valley View Self Storage
Valley View Self Storage
2 weeks ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
3 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
2 months ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

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