MarketWatch Features RESCUECOM Advice about Laptop Batteries

RESCUECOM Advises Users to Heed Laptop Battery Recalls

NEW YORK (MarketWatch):

Don't ignore laptop-battery recalls

- Gone are the days when a computer virus was your sole PC worry. Now a more pressing issue has notebook users in hot water - the spate of laptop-battery recalls due to fire hazards in recent weeks. Dell, Toshiba, IBM/Lenovo and Apple are among the computing giants that have issued recalls affecting a total of 7 million batteries - maybe more - around the world. Consumers are urged to take these recalls seriously, but "so far, there have been very few people who have actually taken advantage of the recalls," says David Milman, founder and CEO or Rescuecom, a national computer repair and services company. "But you have to make sure your battery is safe," he adds.

Doing so doesn't have to cost you any money - no matter when you realize your computer is affected. Scott Wolfson, a spokesman for the federal Consumer Product Safety Commission, says that "so long as the company is viable, you can get a replacement."

Wolfson advises consumers to "physically take the battery out of the computer, store it someplace safe and call the recalling firm - a free battery is waiting for you. You can continue to use the laptop on AC power."

Milman adds that you don't have to follow the headlines to know if your laptop is affected by a recall. He suggests setting up a Google Alert for the manufacturer name and model of your laptop. You'll receive an e-mail update when it's in the news, for example if a recall has been issued.

When you're shopping for a new laptop, Milman tells consumers to buy from one of the top-brand manufacturers, despite their recent recalls. In cases of problems, the major manufacturers are more likely to handle recalls quickly and efficiently.

Originally published on October 2, 2006

Google Reviews

Valley View Self Storage
Valley View Self Storage
2 weeks ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
3 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
2 months ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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