Newsday Uses Quote from RESCUECOM CEO in Article on Laptop Batteries

Recalled Laptop Batteries Dangerous for Air Travel

BY STEPHEN WILLIAMS
Newsday Staff Writer
September 27, 2006:


David Milman comments on Airline scrutiny for some laptops

For folks booked on Virgin Atlantic flights who own a Dell or Apple laptop powered by a recalled Sony-made battery ... well, better bring along a copy of "Crime and Punishment" instead of the latest "Fast and the Furious" DVD.

The cabin crew will check the battery's serial number and if it's on the recall list supplied to them, require the user to remove the battery.

In August, Dell and Apple announced massive recalls of lithium-ion laptop batteries, explaining that the Sony-sourced cells could overheat when in use and catch fire.

The firms recalled nearly 6 million batteries after reports that some had exploded.

Qantas and Korean Air have imposed similar restrictions.

Virgin Atlantic will allow passengers to instead use power adapters, but Virgin only supplies ports in its upper class and premium economy sections, and not in straight economy, said Brooke Lawer, a spokeswoman for the carrier.

"People have been very understanding because it is a safety issue, and understand that we're putting passenger safety first," Lawer said.

When the safety issue is resolved, the restrictions will be lifted, she said.

"The problem we have is that after Dell issued the recall, less than 4 percent of those people with these batteries actually applied to exchange them," said David Milman, who runs a Syracuse-based firm called Rescuecom that performs emergency PC repairs.

Milman said other airlines will have to follow Virgin's lead.

"The airlines spend millions of dollars making sure you can't bring on a bottle of shampoo," he said. "This is an issue that could lead to a catastrophe."

Google Reviews

Valley View Self Storage
Valley View Self Storage
a week ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
2 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
a month ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
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