Newsday Uses Quote from RESCUECOM CEO in Article on Laptop Batteries

Recalled Laptop Batteries Dangerous for Air Travel

BY STEPHEN WILLIAMS
Newsday Staff Writer
September 27, 2006:


David Milman comments on Airline scrutiny for some laptops

For folks booked on Virgin Atlantic flights who own a Dell or Apple laptop powered by a recalled Sony-made battery ... well, better bring along a copy of "Crime and Punishment" instead of the latest "Fast and the Furious" DVD.

The cabin crew will check the battery's serial number and if it's on the recall list supplied to them, require the user to remove the battery.

In August, Dell and Apple announced massive recalls of lithium-ion laptop batteries, explaining that the Sony-sourced cells could overheat when in use and catch fire.

The firms recalled nearly 6 million batteries after reports that some had exploded.

Qantas and Korean Air have imposed similar restrictions.

Virgin Atlantic will allow passengers to instead use power adapters, but Virgin only supplies ports in its upper class and premium economy sections, and not in straight economy, said Brooke Lawer, a spokeswoman for the carrier.

"People have been very understanding because it is a safety issue, and understand that we're putting passenger safety first," Lawer said.

When the safety issue is resolved, the restrictions will be lifted, she said.

"The problem we have is that after Dell issued the recall, less than 4 percent of those people with these batteries actually applied to exchange them," said David Milman, who runs a Syracuse-based firm called Rescuecom that performs emergency PC repairs.

Milman said other airlines will have to follow Virgin's lead.

"The airlines spend millions of dollars making sure you can't bring on a bottle of shampoo," he said. "This is an issue that could lead to a catastrophe."

Google Reviews

Douglas Wilson
Douglas Wilson
in the last week
David & Roy were extremely helpful, and fully solved my problem & issues, and thus I am extr
...David ~amp~ Roy were extremely helpful, and fully solved my problem ~amp~ issues, and thus I am extremely grateful for their very kind ~amp~ professional assistance! less
mike barnard
mike barnard
a week ago
I have been using this service for over 8 years, and they provide great friendly service.
...I have been using this service for over 8 years, and they provide great friendly service. less
VaioSpace2001
VaioSpace2001
2 weeks ago
RESCUECOM offers excellent support for your technology and computer issues. They offer both hourly a
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james deeley
james deeley
a month ago
Just got set up with Rescuecom and both David and Roy are fantastic!! They DEFINITELY know their st
...Just got set up with Rescuecom and both David and Roy are fantastic!! They DEFINITELY know their stuff!! Their business ethics are in tact - worked efficiently and provided in-depth information and so much more!! Look forward to doing business with Rescuecom. Thank you - Thank you!!! less
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