The News and Observer Covers the Inaugural Computer Reliability Report

Apple Number One in RESCUECOM Reliability Report

The News and Observer
newsobserver.com
Wednesday, October 25, 2006:


As the holiday shopping season approaches, here's something to keep in mind.

Research Triangle Park-based Lenovo/IBM has been rated as the most reliable computer manufacturer by Rescuecom, a national computer repair and support company. Apple was a pretty close second. Far behind were, in order, HP/Compaq, Dell, Gateway and others.

Rescuecom based its rankings on a comparison of the 20,000 calls it received for laptop service and the manufacturers' market share.

Although hardware quality plays some role, the company pointed out that vendors' customer support could be a factor in its results. The idea: Customers who receive good customer support from their computers' manufacturers would be less likely to call a third-party repair operation.

Google Reviews

Christina Obitts
Christina Obitts
2 weeks ago
As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Res
...As always, top notch service, super thorough, knowledgeable. Thanks David and the fine folks at Rescuecom :) less
dhana welborn
dhana welborn
3 weeks ago
great service
...great service less
Kathleen Hennan
Kathleen Hennan
a month ago
excellent in what he is doing
...excellent in what he is doing less
Melanie Ulliman
Melanie Ulliman
2 months ago
I have been a member/subscriber for many years. I have had all positive results every time. The tech
...I have been a member/subscriber for many years. I have had all positive results every time. The technicians are pleasant to interact with on every call. It has given me peace of mind to know my computer and I are protected. I don't know the capabilities of the computer, I am taught by fantastic reliable representatives. less
View all Google reviews

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