The News and Observer Covers the Inaugural Computer Reliability Report

Apple Number One in RESCUECOM Reliability Report

The News and Observer
newsobserver.com
Wednesday, October 25, 2006:


As the holiday shopping season approaches, here's something to keep in mind.

Research Triangle Park-based Lenovo/IBM has been rated as the most reliable computer manufacturer by Rescuecom, a national computer repair and support company. Apple was a pretty close second. Far behind were, in order, HP/Compaq, Dell, Gateway and others.

Rescuecom based its rankings on a comparison of the 20,000 calls it received for laptop service and the manufacturers' market share.

Although hardware quality plays some role, the company pointed out that vendors' customer support could be a factor in its results. The idea: Customers who receive good customer support from their computers' manufacturers would be less likely to call a third-party repair operation.

Google Reviews

Lisa Floyd
Lisa Floyd
in the last week
Very professional, informative and patient service. Explains throughly what work is being done.
...Very professional, informative and patient service. Explains throughly what work is being done. less
LINETTE COPPOLA
LINETTE COPPOLA
in the last week
I have been with Resuecom for quite a few years now and they have always been very helpful. They hav
...I have been with Resuecom for quite a few years now and they have always been very helpful. They have stayed with me through thick and thin and been very patient. less
linda basch
linda basch
in the last week
Ifeel rscue.com was the best thing we did......money well spent!!!!
...Ifeel rscue.com was the best thing we did......money well spent!!!! less
NCC-1701 Enterprise
NCC-1701 Enterprise
a week ago
Always a prompt contact from the level-3 tech. He takes care of everything.
...Always a prompt contact from the level-3 tech. He takes care of everything. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes