Apple Number One in RESCUECOM Reliability Report
The News and Observer
newsobserver.com
Wednesday, October 25, 2006:
As the holiday shopping season approaches, here's something to keep in mind.
newsobserver.com
Wednesday, October 25, 2006:
As the holiday shopping season approaches, here's something to keep in mind.
Research Triangle Park-based Lenovo/IBM has been rated as the most reliable computer manufacturer by Rescuecom, a national computer repair and support company. Apple was a pretty close second. Far behind were, in order, HP/Compaq, Dell, Gateway and others.
Rescuecom based its rankings on a comparison of the 20,000 calls it received for laptop service and the manufacturers' market share.
Although hardware quality plays some role, the company pointed out that vendors' customer support could be a factor in its results. The idea: Customers who receive good customer support from their computers' manufacturers would be less likely to call a third-party repair operation.
Google Reviews
4.9 827 reviews
Mina Kenevan
in the last week
...Been with rescuecom for over 7 years very happy with the service. less
in the last week
Been with rescuecom for over 7 years very happy with the service.
Justin Kaplan
in the last week
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
Nikki Edwards
a week ago
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
a week ago
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
David Elderkin
a week ago
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
a week ago
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
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