The News and Observer Covers the Inaugural Computer Reliability Report

Apple Number One in RESCUECOM Reliability Report

The News and Observer
newsobserver.com
Wednesday, October 25, 2006:


As the holiday shopping season approaches, here's something to keep in mind.

Research Triangle Park-based Lenovo/IBM has been rated as the most reliable computer manufacturer by Rescuecom, a national computer repair and support company. Apple was a pretty close second. Far behind were, in order, HP/Compaq, Dell, Gateway and others.

Rescuecom based its rankings on a comparison of the 20,000 calls it received for laptop service and the manufacturers' market share.

Although hardware quality plays some role, the company pointed out that vendors' customer support could be a factor in its results. The idea: Customers who receive good customer support from their computers' manufacturers would be less likely to call a third-party repair operation.

Google Reviews

Jean Ende
Jean Ende
a week ago
I was in a panic because I'd been hacked--they saved the day and took care of all my problems right
...I was in a panic because I'd been hacked--they saved the day and took care of all my problems right away. less
Rubin Cohen
Rubin Cohen
2 weeks ago
Excellent service, restored my computer, very good interaction, highly recommended
...Excellent service, restored my computer, very good interaction, highly recommended less
Jon Murphy
Jon Murphy
2 weeks ago
Everything has been great! I am really glad to have the help with tech support for my private practi
...Everything has been great! I am really glad to have the help with tech support for my private practice, 10/10 highly recommend. less
Earl Hilchey
Earl Hilchey
a month ago
Had a great experience with Rescuecom fix my computer online. Roy was very helpful. I would highly r
...Had a great experience with Rescuecom fix my computer online. Roy was very helpful. I would highly recommend your services to others. less
View all Google reviews

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