The News and Observer Covers the Inaugural Computer Reliability Report

Apple Number One in RESCUECOM Reliability Report

The News and Observer
newsobserver.com
Wednesday, October 25, 2006:


As the holiday shopping season approaches, here's something to keep in mind.

Research Triangle Park-based Lenovo/IBM has been rated as the most reliable computer manufacturer by Rescuecom, a national computer repair and support company. Apple was a pretty close second. Far behind were, in order, HP/Compaq, Dell, Gateway and others.

Rescuecom based its rankings on a comparison of the 20,000 calls it received for laptop service and the manufacturers' market share.

Although hardware quality plays some role, the company pointed out that vendors' customer support could be a factor in its results. The idea: Customers who receive good customer support from their computers' manufacturers would be less likely to call a third-party repair operation.

Google Reviews

Andrew Cantatore
Andrew Cantatore
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I had a major hard drive event. After going through all the steps I got all my data and operations b
...I had a major hard drive event. After going through all the steps I got all my data and operations back and running properly less
Ronald Bagliere
Ronald Bagliere
in the last week
My service call with my tech rep was outstanding. She had lots of patience, very clear responses, an
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Tzvi V
Tzvi V
a week ago
Maddy was very professional and helpful with my printer issue.
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TrizCom PR
TrizCom PR
2 weeks ago
David did an outstanding job getting our company back up and running after a major event. He went ab
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