The News and Observer Covers the Inaugural Computer Reliability Report

Apple Number One in RESCUECOM Reliability Report

The News and Observer
newsobserver.com
Wednesday, October 25, 2006:


As the holiday shopping season approaches, here's something to keep in mind.

Research Triangle Park-based Lenovo/IBM has been rated as the most reliable computer manufacturer by Rescuecom, a national computer repair and support company. Apple was a pretty close second. Far behind were, in order, HP/Compaq, Dell, Gateway and others.

Rescuecom based its rankings on a comparison of the 20,000 calls it received for laptop service and the manufacturers' market share.

Although hardware quality plays some role, the company pointed out that vendors' customer support could be a factor in its results. The idea: Customers who receive good customer support from their computers' manufacturers would be less likely to call a third-party repair operation.

Google Reviews

Diane Day
Diane Day
a week ago
Level-3 tech Anthony Buckley was very patient and informative. I am pleased with his service.
...Level-3 tech Anthony Buckley was very patient and informative. I am pleased with his service. less
Harry Hecht
Harry Hecht
2 weeks ago
Fixed my problem.
...Fixed my problem. less
Linda Jaworski
Linda Jaworski
2 weeks ago
Got locked out of my computer. Anthony was able to fix it in a short time and was up and running wi
...Got locked out of my computer. Anthony was able to fix it in a short time and was up and running with very little down time. Would highly recommend RESCUECOM! Thank you. less
tay sum
tay sum
2 weeks ago
Thanks for saving my Data!! What a relief, friendly service, timely and worth the small cost. I'm
...Thanks for saving my Data!! What a relief, friendly service, timely and worth the small cost. I'm now a customer forever. less
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