RESCUECOM CEO Provides Thoughts on Computer Support in the Tech Industry
By DAMON DARLIN:
RESCUECOM CEO David A. Milman Quoted in The New York Times
David A. Milman comments on the pitfalls of flat rate pricing and state of customer support:
"Rescuecom, a franchise of computer technicians with 100 offices nationwide, charges hourly rates between $88 for an appointment and $250 for an emergency call. "Support is in an abysmal state," said David A. Milman, the chief executive and founder. "You have manufacturers slicing and dicing the price of computers. There is no way they can afford to provide free support."
Both Dell and Hewlett-Packard, the top PC sellers, provide enhanced customer support for a fee. Dell, for instance, will walk you through setting up a home network for $99.
Mr. Milman said he thought consumers ought to make the decision to seek professional help not on the value of their time, but on the value of the data that is on their computer."
Headquartered in Syracuse, New York, RESCUECOM is the premiere franchisor in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. As an Entrepreneur Magazine Franchise 500 company, RESCUECOM has been one of the fastest growing franchises in the past three years. For more information on either the business or franchising, please visit RESCUECOM's website at www.rescuecom.com.
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