RESCUECOM CEO Featured in New York Times Article

RESCUECOM CEO Provides Thoughts on Computer Support in the Tech Industry

May 20, 2006
By DAMON DARLIN:


RESCUECOM CEO David A. Milman Quoted in The New York Times

David A. Milman comments on the pitfalls of flat rate pricing and state of customer support:

"Rescuecom, a franchise of computer technicians with 100 offices nationwide, charges hourly rates between $88 for an appointment and $250 for an emergency call. "Support is in an abysmal state," said David A. Milman, the chief executive and founder. "You have manufacturers slicing and dicing the price of computers. There is no way they can afford to provide free support."

Both Dell and Hewlett-Packard, the top PC sellers, provide enhanced customer support for a fee. Dell, for instance, will walk you through setting up a home network for $99.

Mr. Milman said he thought consumers ought to make the decision to seek professional help not on the value of their time, but on the value of the data that is on their computer."

Headquartered in Syracuse, New York, RESCUECOM is the premiere franchisor in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. As an Entrepreneur Magazine Franchise 500 company, RESCUECOM has been one of the fastest growing franchises in the past three years. For more information on either the business or franchising, please visit RESCUECOM's website at www.rescuecom.com.

Google Reviews

Denise Mccracken
Denise Mccracken
in the last week
Had problems with my computer , Found this company called Rescuecom.They came out to my home . Clean
...Had problems with my computer , Found this company called Rescuecom.They came out to my home . Cleaned up my computer. Great customer services and awesome tech support , Will recommed them to anyone having computer or IT problems. Great company that offer great services. less
Robert Snell
Robert Snell
in the last week
Great service. Easily understood, excellent support. Truly professional. A keeper ....
...Great service. Easily understood, excellent support. Truly professional. A keeper .... less
Laura Nagle
Laura Nagle
in the last week
A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction am
...A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction amount. Sound familiar? Result was a completely locked up computer. Contacted Rescuecom and they started work on the problem immediately. Ultimately we had to reset my computer. They were completely professional from start to finish. Did I mention they would not consider the request completed until my computer was up and running again. They are patient, kind, and thorough. I cannot recommend them highly enough. 10 stars!! less
Lee Loy
Lee Loy
a week ago
Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
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