RESCUECOM CEO Featured in New York Times Article

RESCUECOM CEO Provides Thoughts on Computer Support in the Tech Industry

May 20, 2006
By DAMON DARLIN:


RESCUECOM CEO David A. Milman Quoted in The New York Times

David A. Milman comments on the pitfalls of flat rate pricing and state of customer support:

"Rescuecom, a franchise of computer technicians with 100 offices nationwide, charges hourly rates between $88 for an appointment and $250 for an emergency call. "Support is in an abysmal state," said David A. Milman, the chief executive and founder. "You have manufacturers slicing and dicing the price of computers. There is no way they can afford to provide free support."

Both Dell and Hewlett-Packard, the top PC sellers, provide enhanced customer support for a fee. Dell, for instance, will walk you through setting up a home network for $99.

Mr. Milman said he thought consumers ought to make the decision to seek professional help not on the value of their time, but on the value of the data that is on their computer."

Headquartered in Syracuse, New York, RESCUECOM is the premiere franchisor in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. As an Entrepreneur Magazine Franchise 500 company, RESCUECOM has been one of the fastest growing franchises in the past three years. For more information on either the business or franchising, please visit RESCUECOM's website at www.rescuecom.com.

Google Reviews

Patricia Farr
Patricia Farr
in the last week
Rescuecom has once again rescued me. This time from a potential identity theft situation, and then a
...Rescuecom has once again rescued me. This time from a potential identity theft situation, and then after solving that, updating all security and operating systems. All with incredible patience and expertise in what for me was a very distressing situation. My level 3 tech Maddy spent literally days getting everything straightened out and David gave me some tips and advice that I have used. The technicians at Rescuecom are for me the best and most professional, and are always there to help quickly, with understanding and kindness, when you need them most. less
Carol Vaupel
Carol Vaupel
a month ago
I would give him 5 stars.
...I would give him 5 stars. less
Cynthia B. McCoy
Cynthia B. McCoy
a month ago
wonderrful
...wonderrful less
Sue Baran
Sue Baran
a month ago
Jim P. was very good in explaining why a call was inputted and explained the updates that he was goi
...Jim P. was very good in explaining why a call was inputted and explained the updates that he was going to do from both Windows and Rescuecom. After completed he helped with some boot up programs to be disabled to help give me a little more "speed" in startup. Great experience. less
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