RESCUECOM CEO Featured in New York Times Article

RESCUECOM CEO Provides Thoughts on Computer Support in the Tech Industry

May 20, 2006
By DAMON DARLIN:


RESCUECOM CEO David A. Milman Quoted in The New York Times

David A. Milman comments on the pitfalls of flat rate pricing and state of customer support:

"Rescuecom, a franchise of computer technicians with 100 offices nationwide, charges hourly rates between $88 for an appointment and $250 for an emergency call. "Support is in an abysmal state," said David A. Milman, the chief executive and founder. "You have manufacturers slicing and dicing the price of computers. There is no way they can afford to provide free support."

Both Dell and Hewlett-Packard, the top PC sellers, provide enhanced customer support for a fee. Dell, for instance, will walk you through setting up a home network for $99.

Mr. Milman said he thought consumers ought to make the decision to seek professional help not on the value of their time, but on the value of the data that is on their computer."

Headquartered in Syracuse, New York, RESCUECOM is the premiere franchisor in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. As an Entrepreneur Magazine Franchise 500 company, RESCUECOM has been one of the fastest growing franchises in the past three years. For more information on either the business or franchising, please visit RESCUECOM's website at www.rescuecom.com.

Google Reviews

ANNIE BROWN
ANNIE BROWN
in the last week
I was having trouble with my printer they was able to help with my service call .
...I was having trouble with my printer they was able to help with my service call . less
Alex Belloli
Alex Belloli
in the last week
Anthony was extremely knowledgeable and patient as we troubleshooted my problem until we determined
...Anthony was extremely knowledgeable and patient as we troubleshooted my problem until we determined the cause of the problem less
Aisha Link
Aisha Link
a week ago
Very good service
...Very good service less
Mina Kenevan
Mina Kenevan
4 weeks ago
Been with rescuecom for over 7 years very happy with the service.
...Been with rescuecom for over 7 years very happy with the service. less
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