RESCUECOM Computer Buying Advice in MarketWatch

RESCUECOM Quoted in Article about Computer Shopping Advice

Nov 24, 2006
By Marshall Loeb, MarketWatch
New York Daily News:


Take Extra Care with Computer Purchases

Giving a computer this holiday season? Consider these seven tips first

NEW YORK (MarketWatch) -- It may be too big to stuff a stocking, but a desktop or laptop computer is a holiday gift almost anyone would enjoy. Before you buy such a big-ticket item, keep a few things in mind:

1.Consider the user. Is the gift for a college student who will use it to watch movies, download music and play video games (in addition to doing schoolwork, of course)? Or are you giving it to your grandmother who is just getting started with e-mail? You need to know how the computer will be used in order to buy the one with the right specifications. Someone who downloads a lot of music or needs to store many photos will need more storage and memory.

2.Do your research. There are quite a few reputable resources that rate and rank computers and other electronics. Web sites like Cnet.com and PCWorld.com offer product reviews and price comparisons on almost every computer product you can think of.

3.Determine where you'll shop. In a recent Consumer Reports survey, online venues earned higher satisfaction scores than the brick-and-mortar stores. You're likely to find slightly better prices and have a smoother shopping experience online. But if you really need help or extra service, buying in person may be the way to go. Independent or specialty retailers typically offer better service than their big box counterparts, says Consumer Reports.

4.Consider installation needs. David Milman, chief executive of Rescuecom, a national computer repair company, says that many stores don't provide help with installing new merchandise. Consider enlisting a company like Rescuecom to set up the new PC.

5.Protect your goods. "It's always flu season with computers," Milman says. Be sure to factor in the cost of anti-spyware and anti-virus programs, which can range from $25 to $75. Milman suggests going with the top brands such as Computer Associates, Norton and McAfee.

6.Be careful about extended warranties. Consumer Reports suggests skipping the extended warranty that retailers are sure to offer. They're almost always a waste of money, since the warranties that come with the products are usually enough.

7.Know the return policy. Since you're giving the computer as a gift, make sure your loved one won't have a problem returning or replacing the item. Return policies vary by retailer, so it pays to know the details before you buy. Many retailers will charge restocking fees of up to 20 so check the details.

Marshall Loeb, former editor of Fortune, Money, and The Columbia Journalism Review, writes "Your Dollars" exclusively for MarketWatch.

Google Reviews

Mina Kenevan
Mina Kenevan
in the last week
Been with rescuecom for over 7 years very happy with the service.
...Been with rescuecom for over 7 years very happy with the service. less
Justin Kaplan
Justin Kaplan
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
Nikki Edwards
Nikki Edwards
a week ago
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
a week ago
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
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