First Annual Computer Reliability Report in the Kansas City Star

Apple and Lenovo Top Two Manufacturers for Computer Reliability

Kansas City Star
Posted on Sun, Oct. 29, 2006
By DAVID HAYES,
Columnist:


A Word to the Wired - COMPARING COMPUTERS | Repair company gives its best bets

Looking for reliability?

If you're considering a computer purchase for the holidays, some new statistics from computer repair firm Rescuecom are worth considering.

Based on data from 20,000 users, the Syracuse, N.Y.-based national repair firm contends computers manufactured by IBM/Lenovo and Apple are the most reliable on the market.

Rescuecom gave computers from Lenovo, a firm formed in China that purchased IBM?s computer division in 2004, a reliability score of 243. Apple computers received a score of 201.

The nearest competitor was Hewlett-Packard, which trailed far behind with a score of 12. Dell received a 4, Gateway received a -12 and "others" received a -16.

Rescuecom CEO David A. Milman said the company arrived at the scores by comparing each computer manufacturer's market share to the percentage of service calls about that company's computers.

Lenovo, with 4.3 percent of the U.S. market, accounted for 1.8 percent of Rescuecom service calls during the second quarter. Apple, with 4 percent of the U.S. market, accounted for 2 percent of the calls.

HP, with 17.9 percent of the market, accounted for 15.8 percent of calls. Dell, with 30.7 percent of the market, accounted for 29.4 percent of Rescuecom?s calls.

Smaller manufacturers, lumped together for the survey, accounted for 37 percent of the market and 44.4 percent of the calls.

Apple and Lenovo appear to be more focused on quality products, while other manufacturers focus on market share, Milman said.

Milman recommended that potential computer buyers stick with names they know.

Lesser-known brands, especially those offering lower-priced computers, have a much higher incidence of service calls, Milman said. He attributed the higher rate to less reliable components used to build computers and poor or nonexistent customer service from the manufacturer.

"If you''e got a $400 computer, there's not much room (in the price) for quality customer support," Milman said.

In a survey last year, Rescuecom found "Windows won't start" was the most frequent computer problem, reported by 20 percent of customers.

Other top problems were: "Internet connectivity difficulties," 17 percent; "computer running very slow," 16 percent; "data loss," 11 percent; "printer not working," 6 percent; and "networking problems," 5 percent.

http://www.kansascity.com/mld/kansascity/business/15874266.htm

Google Reviews

David Kisyua
David Kisyua
in the last week
very professional, efficient, excellent quality serviceI highly recommend David Milman and his team
...very professional, efficient, excellent quality serviceI highly recommend David Milman and his team without reservations. less
Keoni Jefferson
Keoni Jefferson
a week ago
When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f
...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less
Sheila O'connor
Sheila O'connor
2 weeks ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
3 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
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