Detroit Free Press Features RESCUECOM Holiday Computer Shopping Advice

Several Issues to Consider When Buying a New Computer

November 27, 2006
Detroit Free Press
Nation/world business:


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SHOPPING: When buying big-ticket items, consider the user

It may be too big to stuff a stocking, but a desktop or laptop computer is a holiday gift almost anyone would enjoy. Before you buy such a big-ticket item, keep a few things in mind:

  • Consider the user. Is the gift for a college student who will use it to watch movies, download music and play video games (in addition to doing schoolwork, of course)? Or are you giving it to your grandmother who is just getting started with e-mail? You need to know how the computer will be used.
  • Do your research. There are quite a few reputable resources that rate and rank computers and other electronics. Web sites like Cnet.com and PCWorld.com offer product reviews and price comparisons on almost every computer product you can think of.
  • Determine where you'll shop. In a recent Consumer Reports survey, online venues earned higher satisfaction scores than the brick-and-mortar stores. You're likely to find slightly better prices and have a smoother shopping experience online.
  • Consider installation needs. David Milman, chief executive of Rescuecom, a national computer repair company, says that many stores don't provide help with installing new merchandise.
  • Protect your goods. "It's always flu season with computers," Milman says. Be sure to factor in the cost of anti-spyware and anti-virus programs, which can range from $25 to $75.
  • Be careful about extended warranties. Consumer Reports suggests skipping the extended warranty that retailers are sure to offer. They're almost always a waste of money, since the warranties that come with the products are usually enough.
  • Know the return policy. Since you're giving the computer as a gift, make sure your loved one won't have a problem returning or replacing the item.

Google Reviews

Valley View Self Storage
Valley View Self Storage
2 weeks ago
We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and ge
...We highly recommend Rescuecom Corporation. We needed immediate help with our office computer and getting us back up and running they were very through and great to work with. less
Tod Baseden
Tod Baseden
3 weeks ago
Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it!
...Awesome tech support went above and beyond. I highly recommend going with Resuecom. Roy killed it! less
Nicole Gray
Nicole Gray
2 months ago
I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove
...I am so thankful for Rescuecom for saving my computer and my sanity. I spent a week trying to remove viruses from my computer with a program I bought online that promised 24/7 premium customer service and that was a lie. This company is the real deal. I received immediate help, within a minute of me signing up and David was very kind and knowledgeable and once my computer finished its scan 7 hrs later I immediately received another call from Roy to complete the next step. All I had to do was give him access to my computer and he did the rest of the work while I did other things. He called me as soon as he was done and then went over everything with me and helped me with issues I was having with my gmail account. Exemplary customer service and highly skilled technicians and peace of mind for me, I am extremely grateful and I am now a customer for life! less
robert hand
robert hand
2 months ago
I am thoroughly impressed with this company. The attention to detail, a high level of professionalis
...I am thoroughly impressed with this company. The attention to detail, a high level of professionalism, and sticking with some rather pesky problems until both the technician and I were satisfied with the results. Bravo! less
View all Google reviews

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