RESCUECOM Featured in Courier-Post Article on Computer Support

It can be as common as a virus taking over your computer, or as complex as a business server crashing in the middle of the night.

Whatever your dilemma, Rescuecom claims it can come to your aid, anytime, anywhere in the country.

Panic-stricken computer users can call Rescuecom, which offers on-site technical support 24/7. Technicians will come to your home or office, or even on the road with you if a tech mishap occurs while traveling.

"We're the go-to people when something blows up," said Josh Kaplan, owner of the Belleville Rescuecom, which serves South Jersey. "We can help when someone doesn't know what to do."

Kaplan began the business in 2003, which is one location among Rescuecom's nationwide franchises, based in Syracuse, N.Y. His location serves approximately 20 to 30 people a day, helping to fix computer emergencies.

For nonemergency service, the average price is $98 an hour. For emergency service, the charge averages $200 an hour. Both prices vary slightly by location.

And since business travelers rely on technology like Blackberries and laptops to get work done, Kaplan said his technicians can meet them anytime, anywhere.Before you go out on the road, make sure your gadgets are fully prepared for the trip by following Rescuecom's tips:

Fully charge your laptop before traveling and bring any chargers and adapters needed to power up during the trip.

If you're traveling by plane, make sure your battery is allowed on-board. Some airlines such as Virgin Atlantic have banned certain Dell and Apple batteries due to recent recalls.

Encrypt and password-protect sensitive computer files. If you need to conduct confidential business, do not use a wireless connection at the airport or in the hotel. Set up a Virtual Private Network to conduct e-mail on the road.

Use outlets if they are available to prolong your battery's life.

Reach Katie Grasso at (856) 486-2478 or kgrasso@courierpostonline.com