RESCUECOM Appears in Crain's New York Business Coverage

Crain's Watches New RESCUECOM Franchises

Syracuse, NY, October 7, 2002:

Crain's New York Business Watches RESCUECOM as"Franchise Bug Bites Techies!"

RESCUECOM mentioned in Crain's New York Business (http://www.crainsny.com).

The full text can be found on Crain's website; excerpts from the article follow:

From: Franchise bug bites techies

Rather than pound the pavement, pros start fix-it shops for home computers

By Judith Messina (jmessina@crain.com)

Published on October 07, 2002

"Syracuse-based RESCUECOM Corp. has four franchises in the state-including two in New York City, up from none a year ago.

Mark Goldstein put up $14,000 for a RESCUECOM territory in the Princeton, N.J., area. Mr. Goldstein, 50, had been director of management information systems for Carter Laboratories, a division of pharmaceuticals company Carter-Wallace. When the parent was sold in 2001, he received enough of a severance package that he could consider possibilities other than a traditional corporate job.

"I wanted to do something more worthwhile, that I could build with sweat equity," says Mr. Goldstein, who spent the summer in training and is about to launch his business.

Out-of-work computer professionals increasingly are looking to fast-growing franchise organizations to establish new careers and new lifestyles. For roughly $1,500 to $40,000, they can buy a franchise, a support system and a brand name to start a business that installs and repairs computers for consumers and small enterprises. Nearly a dozen franchisees have surfaced here in the past year.

Facing virtual reality

Hooking up computers, performing routine maintenance and fixing glitches may seem like a step down for individuals used to working in the information technology departments of big companies. But many were fed up with corporate life; others found it difficult to match their previous positions in a tight job market.

Computer servicing franchises have been popping up around the country for several years, fueled by growth in computer systems in homes and small businesses. Until recently, the industry had comprised mainly mom-and-pop enterprises.

The trend is new enough that few statistics are available, but computer veterans are betting that franchising can only get bigger. CompTIA, a national group that certifies technicians, says hardware manufacturers and retailers urged the organization to develop its certification standards for technicians who service home computers.

Learning to sell

While the franchisees relish their newfound independence, they have discovered that acquiring the skills to run a business isn't easy.

Victor Izmaylov, 26, a former Morgan Stanley consultant who started his RESCUECOM franchise in Manhattan early this year, found his marketing skills taxed when small business owners balked at his $98-an-hour fee. He is learning how to show them that he can make their enterprises more efficient.

"It doesn't come naturally to computer people," Mr. Izmaylov says. "It's definitely possible to develop the skills, but it takes time.""

About RESCUECOM Corporation: Headquartered in Syracuse, NewYork,RESCUECOM is the premiere franchiser in the computer services industry that delivers business and sales resources to the industry's "Best of the best" computer technicians and consultants.

RESCUECOM 's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of the request and is available throughout New York, New Jersey, Illinois, Northern Indiana, Wisconsin, Southern California, Texas, Southern New Mexico, Boston, El Paso, Northern Virginia, Arizona, South Florida, and New Hampshire. Other products and services include Enterprise System Consulting, Accounting System Implementation, Network Installation and Support of Microsoft, Novell Gold Partner and UNIX Products, Hardware/Software Sales and Internet Web, Wireless, E-mail and E-Commerce Development.

Google Reviews

Nikki Edwards
Nikki Edwards
in the last week
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
in the last week
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
Deborah O'Connor-Slater
Deborah O'Connor-Slater
a week ago
Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a
...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less
Tom Seabrooke
Tom Seabrooke
a week ago
Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys
...Support was the best, thanks Anthony for your help. You saved the day and I will recommend you guys to all my associates. 5 Stars***** less
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