RESCUECOM Sues Google Over Trademarked Keywords

Google Infringes on RESCUECOM Trademarks

Sues Google Over Trademark Infringement
Syracuse-based company questions use of its name in advertising sales


SYRACUSE, NY
September 10, 2004:

Please Click Here to View the Suit

RESCUECOM, a Syracuse-based franchised computer services firm, has filed suit against the Internet search engine Google for allowing and advising computer service companies to use the word "RESCUECOM" in the list of terms used to generate their advertisements. In its lawsuit, RESCUECOM argues that such a practice is in violation of trademark law, and as a result leads to Google users contacting and utilizing rival companies who they think are associated with RESCUECOM.

"It's a shame that Google has to exploit an explicitly trademarked name all for the sake of a few cents per click," said David A. Milman, CEO. "In this way, those companies willing to pay for the most advertising search words can conceivably trample upon and utilize competitors for their own gain - it's blatant trademark infringement."

Until recently, RESCUECOM has gone straight to its competitors, sending "cease and desist" documentation threatening legal action if the usage of RESCUECOM's name was not discontinued. When one these companies wrote back saying that they did not choose their keywords and that Google provided them, RESCUECOM made the decision to sue Google over trademark infringement.

In April of 2004, Google created a new policy stating that it would no longer disable advertisements which use trademarks without permission as "keyword triggers." Up until that point, Google willingly took down advertising links that misused trademarked names or phrases.

"Google's change in policy has forced us to take legal action against it to protect our trademark," said Edmund Gegan, franchise legal counsel. "By hijacking our name for use in advertising search terms, Google is diluting the value of RESCUECOM for its own profit and for the benefit of our competitors."

Headquartered in Syracuse, New York, RESCUECOM® is the premiere franchiser in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. For more information on either the business or franchising opportunities, visit RESCUECOM's website at www.rescuecom.com.

Google Reviews

Phumriang Saelai
Phumriang Saelai
in the last week
That was great...and professional.
...That was great...and professional. less
marilyn shay
marilyn shay
in the last week
David Milman is the BEST and I truly mean this. He is excellent. I do want to send RESCUECOM my be
...David Milman is the BEST and I truly mean this. He is excellent. I do want to send RESCUECOM my best wishes.
I am so glad to have Rescuecom just a phone call away. You are truly a great company. less
superman is the best
superman is the best
a week ago
I've never experienced the high level of tenacity and commitment that this company exercises as a ma
...I've never experienced the high level of tenacity and commitment that this company exercises as a matter of policy. They will work on your problem until you are completely satisfied with the results. An unbelievable work ethic! less
Bea Miller
Bea Miller
3 weeks ago
I appreciate their expertise however I wish they kept their appointments more timely.
...I appreciate their expertise however I wish they kept their appointments more timely. less
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