Fast and Flawless RESCUECOM Service Backed Up By Guarantee

RESCUECOM Gives Customers Risk-Free Computer Service

FOR IMMEDIATE RELEASE:
March 29, 2006:

RESCUECOM Rescues Customer Service with Guarantee

Computer Repair Company Offers Unprecedented Assurance to Home and Business Customers

Syracuse, NY, March 29, 2006At a time when computers play an increasingly important role in the lives of most Americans and businesses, customer service in the technology industry has deteriorated to an embarrassingly low level. Whether it's unbearably frustrating phone support or so-called experts who don't ever seem to actually "finish" the job, more and more computer users are fed up and asking, "What ever happened to satisfying the customer?"

Today, national computer repair and support leader RESCUECOM is upping the ante. "We fix it," said RESCUECOM founder and CEO David A. Milman. "It's that simple. Customers deserve to know that when they need their computer repaired or require any other service, the job will be done, and done right ."

"This is about more than guarantees," continued Milman. "People need to know that basic customer service standards are not lost relics of a past era. While it's long been RESCUECOM's goal to provide the best computer repair and support service throughout the world, by codifying our no-nonsense customer service philosophy we are telling businesses and computer users everywhere that getting help should not only be fast, but flawless and risk-free as well."

Under the "We Fix It " guarantee, once a RESCUECOM technician diagnoses and provides a solution for whatever the problem may be, the problem will be resolved as described or the service call. In addition to providing this unique level of service, RESCUECOM remains the only national computer repair and support company that offers emergency one-hour on-site service, 24 hours a day, 365 days a year. At a recent national RESCUECOM franchisee conference, franchise operators pledged their support to the "We Fix It." policy.

"Whether it's an individual trying to do their taxes online or a business working to communicate with its customers, the last thing people need is poor customer service to exacerbate their frustration when a problem occurs," said Josh Kaplan, New York City RESCUECOM franchise operator. "Calling an expert and having them fix what they say they're going to fix should be the easy part. Customers should expect that computer help should require just one phone call, a friendly and experienced technician, and fast, convenient on-site service. This has always been our promise at RESCUECOM - and now it's our guarantee."

About RESCUECOM

RESCUECOM provides fast and flawless on-site computer repair and support, 24/7/365. All local RESCUECOM franchisees offer guaranteed results and on-site, emergency one-hour response service with or without a contract, providing the industry's fastest response and easiest relationship.

RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to ERP. In addition to one-time, on-site solutions for virtually any computer problem, RESCUECOM provides comprehensive, ongoing IT management services for businesses. Since 1997, RESCUECOM has been providing the "last mile of IT services" to consumers and SMBs.

RESCUECOM has been recognized by Entrepreneur Magazine in 2002, 2003, 2004 and 2006 as part of the "Franchise 500," as one of the fastest growing franchise companies in the United States. For more information, please visit www.RESCUECOM.com or call (703) 986-3233.

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For More Information, Contact:
Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
in the last week
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
Shawn Magallanes
Shawn Magallanes
a week ago
ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service
...ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service technicians ability to resolve our frozen computer problem. Not only are we satisfied customers we feel we've not only learned things from Roy (Level 3 Remote Technician) we want him over for dinner and to send Christmas cards. In all seriousness they have provided TRUE personal expertise and service. less
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