RESCUECOM Gives Customers Risk-Free Computer Service
FOR IMMEDIATE RELEASE:
March 29, 2006:
RESCUECOM Rescues Customer Service with Guarantee
Computer Repair Company Offers Unprecedented Assurance to Home and Business Customers
Syracuse, NY, March 29, 2006At a time when computers play an increasingly important role in the lives of most Americans and businesses, customer service in the technology industry has deteriorated to an embarrassingly low level. Whether it's unbearably frustrating phone support or so-called experts who don't ever seem to actually "finish" the job, more and more computer users are fed up and asking, "What ever happened to satisfying the customer?"
Today, national computer repair and support leader RESCUECOM is upping the ante. "We fix it," said RESCUECOM founder and CEO David A. Milman. "It's that simple. Customers deserve to know that when they need their computer repaired or require any other service, the job will be done, and done right ."
"This is about more than guarantees," continued Milman. "People need to know that basic customer service standards are not lost relics of a past era. While it's long been RESCUECOM's goal to provide the best computer repair and support service throughout the world, by codifying our no-nonsense customer service philosophy we are telling businesses and computer users everywhere that getting help should not only be fast, but flawless and risk-free as well."
Under the "We Fix It " guarantee, once a RESCUECOM technician diagnoses and provides a solution for whatever the problem may be, the problem will be resolved as described or the service call. In addition to providing this unique level of service, RESCUECOM remains the only national computer repair and support company that offers emergency one-hour on-site service, 24 hours a day, 365 days a year. At a recent national RESCUECOM franchisee conference, franchise operators pledged their support to the "We Fix It." policy.
"Whether it's an individual trying to do their taxes online or a business working to communicate with its customers, the last thing people need is poor customer service to exacerbate their frustration when a problem occurs," said Josh Kaplan, New York City RESCUECOM franchise operator. "Calling an expert and having them fix what they say they're going to fix should be the easy part. Customers should expect that computer help should require just one phone call, a friendly and experienced technician, and fast, convenient on-site service. This has always been our promise at RESCUECOM - and now it's our guarantee."
RESCUECOM provides fast and flawless on-site computer repair and support, 24/7/365. All local RESCUECOM franchisees offer guaranteed results and on-site, emergency one-hour response service with or without a contract, providing the industry's fastest response and easiest relationship.
RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to ERP. In addition to one-time, on-site solutions for virtually any computer problem, RESCUECOM provides comprehensive, ongoing IT management services for businesses. Since 1997, RESCUECOM has been providing the "last mile of IT services" to consumers and SMBs.
RESCUECOM has been recognized by Entrepreneur Magazine in 2002, 2003, 2004 and 2006 as part of the "Franchise 500," as one of the fastest growing franchise companies in the United States. For more information, please visit www.RESCUECOM.com or call (703) 986-3233.
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