2011 Computer Reliability Report

RESCUECOM Announces Statistics for 2011 Computer Reliability Report

FOR IMMEDIATE RELEASE:
January  18, 2011

RESCUECOM Reveals 2011 Computer Reliability Report

As the year 2010 closed out, HP/Compaq rose to the top!

SYRACUSE, N.Y., Jan. 18, 2011 -- RESCUECOM's Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

  • HP/Compaq (346)
  • Apple (179)
  • IBM/Lenovo (177)
  • Asus (144)
  • Toshiba (96)

HP/Compaq remained the most popular buyers' choice as the company took not only 25% of the total market share but also the top spot in reliability. The HP/Compaq computer repair reliability score especially stands out in 2011 as it is nearly double the score of the second place winner, Apple.

While Dell also represented a high percentage of total computer market share at just under 24%, Dell's reliability score was too low to make it one of the top 5 most reliable manufacturers.

"At the conclusion of 2009, we questioned whether Asus would be able to maintain the top spot," observes David A. Milman, CEO of RESCUECOM. "We now have our answer. As Asus' market share has grown throughout 2010, the company has fallen from its top position to a still respectable 4th place."

The reliability report is a look into both the quality of a computer and the quality of the computer support provided by a manufacturer. It is based on the brand's computer market share, calculated with the corresponding percentage of computer repair inquiries RESCUECOM receives. RESCUECOM is then able to give an unbiased rating for that manufacturer showing which customers must seek third party computer repair services more often.

To be included in the Rescuecom Computer Reliability Report, manufacturers must have at least a .75% market share during for the period of the study. While tablet computers such as the iPad are not included in the current study, RESCUECOM anticipates that they will be included in future studies.

The top five most reliable computer manufacturers are given below, along with the data which was used to calculate reliability scores:

ManufacturerU.S. Computer Market Share (2)(Percentage of Share computers shipped)RESCUECOM Computer Repair Shares (1) (Percentage of service calls to (703) 986-3233)Computer Reliability Score (1)
HP/COMPAQ25.0%7.2%346
APPLE8.8%4.9%179
IBM/LENOVO4.8%2.7%177
ASUS3.5%2.4%144
TOSHIBA8.4%8.8%96

(1) As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below .75% market share.

(2) Market share numbers are provided by IDC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, networking and support for all brands of hardware and software. "When it comes to your technology, we keep you connected!" For information on products, services, and computer support, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Jon Burlingham Jr
Jon Burlingham Jr
2 weeks ago
My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and n
...My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and needs. He worked diligently to find the correct parts and services that met the requirements of my specific machine. I highly recommend their services, and will continue to use Rescuecom for my future tech support needs! less
Wendy House
Wendy House
3 weeks ago
Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!!
...Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!! less
Jim Loughran
Jim Loughran
4 weeks ago
Great over the phone support from Anthony, fixed all my problems. Excellent service.
...Great over the phone support from Anthony, fixed all my problems. Excellent service. less
Michael Motta
Michael Motta
4 weeks ago
Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and
...Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and his hours of hard work got me back up and running better and faster than new. I used to own a company with a complete tech support department. Anthony and his Team at RescueCom have helped me replicate that Department at home with 24-7 complete care and peace of mind. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes