2011 Computer Reliability Report

RESCUECOM Announces Statistics for 2011 Computer Reliability Report

FOR IMMEDIATE RELEASE:
January  18, 2011

RESCUECOM Reveals 2011 Computer Reliability Report

As the year 2010 closed out, HP/Compaq rose to the top!

SYRACUSE, N.Y., Jan. 18, 2011 -- RESCUECOM's Computer Reliability Report reveals the top five manufacturers with the best overall computer reliability.

  • HP/Compaq (346)
  • Apple (179)
  • IBM/Lenovo (177)
  • Asus (144)
  • Toshiba (96)

HP/Compaq remained the most popular buyers' choice as the company took not only 25% of the total market share but also the top spot in reliability. The HP/Compaq computer repair reliability score especially stands out in 2011 as it is nearly double the score of the second place winner, Apple.

While Dell also represented a high percentage of total computer market share at just under 24%, Dell's reliability score was too low to make it one of the top 5 most reliable manufacturers.

"At the conclusion of 2009, we questioned whether Asus would be able to maintain the top spot," observes David A. Milman, CEO of RESCUECOM. "We now have our answer. As Asus' market share has grown throughout 2010, the company has fallen from its top position to a still respectable 4th place."

The reliability report is a look into both the quality of a computer and the quality of the computer support provided by a manufacturer. It is based on the brand's computer market share, calculated with the corresponding percentage of computer repair inquiries RESCUECOM receives. RESCUECOM is then able to give an unbiased rating for that manufacturer showing which customers must seek third party computer repair services more often.

To be included in the Rescuecom Computer Reliability Report, manufacturers must have at least a .75% market share during for the period of the study. While tablet computers such as the iPad are not included in the current study, RESCUECOM anticipates that they will be included in future studies.

The top five most reliable computer manufacturers are given below, along with the data which was used to calculate reliability scores:

ManufacturerU.S. Computer Market Share (2)(Percentage of Share computers shipped)RESCUECOM Computer Repair Shares (1) (Percentage of service calls to (703) 986-3233)Computer Reliability Score (1)
HP/COMPAQ25.0%7.2%346
APPLE8.8%4.9%179
IBM/LENOVO4.8%2.7%177
ASUS3.5%2.4%144
TOSHIBA8.4%8.8%96

(1) As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below .75% market share.

(2) Market share numbers are provided by IDC.

About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, networking and support for all brands of hardware and software. "When it comes to your technology, we keep you connected!" For information on products, services, and computer support, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
in the last week
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
Shawn Magallanes
Shawn Magallanes
a week ago
ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service
...ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service technicians ability to resolve our frozen computer problem. Not only are we satisfied customers we feel we've not only learned things from Roy (Level 3 Remote Technician) we want him over for dinner and to send Christmas cards. In all seriousness they have provided TRUE personal expertise and service. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes