2010 Q2 Computer Reliability Report

RESCUECOM Reveals Computer Reliability Results for Q2 2010

FOR RELEASE:
August 30, 2010:

Rescuecom Releases 2010 2nd Quarter Computer Reliability Report

Asus is the runaway winner, with Apple jumping back into second!

SYRACUSE, N.Y., August 30, 2010 - RESCUECOM's Computer Reliability Report has seen a shake up at the top. Asus, which finished in second place for the first quarter of this year, saw a massive jump in its reliability score propel it into first place. IBM/Lenovo improved their scores as well, but slipped to third. Toshiba and HP/Compaq remained fourth and fifth, respectively. All eyes will be on Asus to see if it can maintain its significant jump, or if more of its customers will seek computer repair.

The RESCUECOM Reliability Report is based on two fundamentals: the quality of the computer and the quality of the support provided by the manufacturer. In other words, are the hardware and software components of the computer made to last, and does the manufacturer provide quality computer support when something goes wrong.

These fundamentals are used to calculate an unbiased reliability score for each manufacturer. With nationwide computer repair service for all makes and models, RESCUECOM is in able to examine reliability across all brand lines. "We don't discriminate," says RESCUECOM President Josh Kaplan. "We judge every manufacturer based solely on the performance we've seen."

Asus' over 1300 point jump may not be a reflection of the reliability of its machines. "Many of Asus' computers are entry level 'eee' machines or inexpensive netbooks," says RESCUECOM CEO David Milman. "Consumers may choose to simply replace those machines rather than invest in computer service." The steady performance of companies like Apple and IBM/Lenovo, says Kaplan, might be a stronger indicator. "It's not just their computers that are reliable, either," he says. "Fewer calls for computer repair means that either their machines aren't breaking down, or their tech support is doing such an excellent job that consumers don't need to go anywhere else."

The RESCUECOM Computer Reliability Report is a timely consumer resource, given the current economy. ,"Consumers are placing a high premium on reliability," says Milman. "They need products that make sense for their budget, and helping them find reliable computers can make that happen."

The Top 5 results for the 2010 2nd Quarter Computer Reliability Report are as follows:

ManufacturerU.S. Computer Market Share (Percentage of Share computers shipped)RESCUECOM Repair Shares (Percentage of service calls to (703) 986-3233)Computer Reliability Score
Asus3.5%0.2%1791
Apple9.0%1.3%686
IBM/Lenovo4.9%0.9%524
Toshiba8.4%2.3%368
HP/Compaq25.5%9.1%281

Data Source: IDC

Complete Top 10 results are available on The Rescuecom Computer Reliability Report for 2010.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware or software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Christina Johnson, PR Specialist
1-800-737-2837
info@rescuecom.com

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...What a great experience I had with Roy tonight! My computer was hacked and he worked through getting everything restored with great competence and we had a great time chatting as we got through it. He also gave me some great tips on keeping my personal information safe, which I greatly appreciated. I also had the pleasure of speaking with David Millner and he assured me from the start that they would fix the problem and they have! I have truly enjoyed this first experience with this company and hope I have many more! less
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