RESCUECOM's System One Technology Provides Virtual Office Space for Franchises

FOR IMMEDIATE RELEASE:
October 18, 2004:

RESCUECOM Fuels Growth with the Creation of a Virtual Office

Company software and technology allow franchise operators to focus on customer relationships

SYRACUSE, NYMany small businesses struggle with the overhead costs of managing their office space. Rent, salaries, and supply costs often eat away at profits that could instead be re-invested into the company to expand services and promote growth. RESCUECOM, a leading provider of on-site computer services and business solutions, has come up with the solution to this problem - by eliminating the need for physical office space.

For RESCUECOM franchise operators, this lack of need for office space is the direct result of the company's own patent-pending technology, software, and business philosophy known collectively as System One. Developed by CEO David A. Milman during his 20 year tenure in the computer services field, System One's business management system provides oversight for every office detail. From tracking service calls, to accounting, to technician recruiting, System One is the infrastructure that has launched RESCUECOM and expanded its franchise network nationwide.

"System One alleviates all of the normal office support needed to run a small business," said Milman. "Without having to address these issues, our franchise operators are left with more time and resources to be directed toward the creation of customer relationships and for the overall development of the business."

Besides removing the need for the normal office structure, System One also allows for instant communication at any time and from any location. A two-way handheld computer system maintains communication between the franchise operator, dispatch headquarters, technicians, and most importantly, the customers. In this way, the franchise operator can effectively manage the day to day business operations from any location while keeping in close contact with technicians and providing the quickest response times in the industry.

"Customers keep returning to us, because they know that we keep open lines of communication," said Milman. "Our system ensures that every step of the service call process is documented by email to ensure that the customer is informed and well educated on the process to provide their computer service needs."

Headquartered in Syracuse, New York, RESCUECOM is the premiere franchisor in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. As an Entrepreneur Magazine Franchise 500 company, RESCUECOM has been one of the fastest growing franchises in the past three years. For more information on either the business or franchising, please visit RESCUECOM's website at www.rescuecom.com.

For More Information, Contact:
Christina Johnson, PR Specialist
(206) 436-4645
cjohnson@rescuecom.com