RESCUECOM's System One Technology Provides Virtual Office Space for Franchises

Virtual Office Space is a Result of RESCUECOM's System One Technology

FOR IMMEDIATE RELEASE:
October 18, 2004:

RESCUECOM Fuels Growth with the Creation of a Virtual Office

Company software and technology allow franchise operators to focus on customer relationships


SYRACUSE, NYMany small businesses struggle with the overhead costs of managing their office space. Rent, salaries, and supply costs often eat away at profits that could instead be re-invested into the company to expand services and promote growth. RESCUECOM, a leading provider of on-site computer services and business solutions, has come up with the solution to this problem - by eliminating the need for physical office space.

For RESCUECOM franchise operators, this lack of need for office space is the direct result of the company's own patent-pending technology, software, and business philosophy known collectively as System One. Developed by CEO David A. Milman during his 20 year tenure in the computer services field, System One's business management system provides oversight for every office detail. From tracking service calls, to accounting, to technician recruiting, System One is the infrastructure that has launched RESCUECOM and expanded its franchise network nationwide.

"System One alleviates all of the normal office support needed to run a small business," said Milman. "Without having to address these issues, our franchise operators are left with more time and resources to be directed toward the creation of customer relationships and for the overall development of the business."

Besides removing the need for the normal office structure, System One also allows for instant communication at any time and from any location. A two-way handheld computer system maintains communication between the franchise operator, dispatch headquarters, technicians, and most importantly, the customers. In this way, the franchise operator can effectively manage the day to day business operations from any location while keeping in close contact with technicians and providing the quickest response times in the industry.

"Customers keep returning to us, because they know that we keep open lines of communication," said Milman. "Our system ensures that every step of the service call process is documented by email to ensure that the customer is informed and well educated on the process to provide their computer service needs."

Headquartered in Syracuse, New York, RESCUECOM is the premiere franchisor in the computer services industry that delivers business and sales resources from the industry's "best of the best" computer technicians and consultants. RESCUECOM's main product, One-Hour On-site Response, delivers a certified technician to the customer within one hour of request and is available nationwide. As an Entrepreneur Magazine Franchise 500 company, RESCUECOM has been one of the fastest growing franchises in the past three years. For more information on either the business or franchising, please visit RESCUECOM's website at www.rescuecom.com.



For More Information, Contact:
Christina Johnson, PR Specialist
(703) 986-3233
cjohnson@rescuecom.com

Google Reviews

Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
in the last week
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
Shawn Magallanes
Shawn Magallanes
a week ago
ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service
...ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service technicians ability to resolve our frozen computer problem. Not only are we satisfied customers we feel we've not only learned things from Roy (Level 3 Remote Technician) we want him over for dinner and to send Christmas cards. In all seriousness they have provided TRUE personal expertise and service. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes