Windows Trouble Not as Prevalent, but Still Main Problem

Slight Shift in Some Problems, but Little Change

2017 Midyear RESCUECOM Computer Repair Report

SYRACUSE, NY
July 17, 2017

Does your computer suffer from malware, constant crashes, problems accessing email, or just general sluggishness? These are just a few of many potential problems you may face. Use this computer repair report to help reduce frustrations with your technology.

The most common computer repair issues in 2017 rank as follows:

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6
11User Caused0.6
12Mac Applications0.4
13Phone Problems0.3
14Mac Applications0.2
15Mac OS0.1

Windows Applications

Windows apps are the biggest problem this year due to buggy Windows 10 updates. While Microsoft fixes the errors, they still cause problems and frustration. Fortunately, Microsoft allows you to easily uninstall any problematic Windows updates on your PC.

Windows OS

For Windows OS issues, utilize system restore and create restore points.

Virus/Spyware/Malware/Pop-Up Ads

Viruses, spyware, malware, and pop-ups are nearly unavoidable when using the Internet, so you must always keep Internet security software paid for and updated.

Email Trouble

Most email problems include forgotten passwords. Write yours down and keep it in a safe, readily available place.

Running Slow

A slow computer is usually either due to a lack of free hard drive space or malware. Limit programs opening upon startup, uninstall files and programs you no longer use, and delete junk files.

Printer Issues

Printer issues are often as simple as loose cords or unplugged machines. Reinstalling the USB will typically solve printer problems.

Data Recovery

Often a hard drive failure requires professional data recovery services. Smart users backup their hard drives to the cloud; vital data can be lost permanently with a severe issue. OneDrive by Microsoft is a good free option.

Internet Connectivity

Is your Internet connectivity problem with your Internet Service Provider (ISP)? If not, reboot your modem and router. Unplug the power cord, wait 30 seconds, plug it back into the modem and router. The Internet light should turn green.

Computer Fails to Boot

Fatal system errors with Windows 10 are usually because of software or drivers crashing when a bad or buggy Windows update is loaded. Your computer will restart automatically and give you the option to roll back to a previously saved restore point.

Hardware Problems

Hardware problems are faults in physical components. These include a broken screen, mouse or keyboard, a damaged power cord, and many more, typically due to normal wear and tear or cheap computer components. It is often worthwhile to buy better quality.

User Caused

Other than forgotten passwords, these often include damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.

Phone Problems

Having the most current operating system on your Android or iOS device and having your apps update automatically will help greatly to prevent security concerns.

Mac Applications & Mac OS X (Macs are not immune to problems)

Mac users face the same problems as PC users, though much less frequently overall. Mac apps can slow down performance, but they are exceptionally easy to uninstall and doing so will usually alleviate this issue. Be wary of third-party applications from the Apple store and poorly reviewed apps, and only download those that are Apple-approved.


About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit https://www.rescuecom.com or call (1-800-737-28370).

Google Reviews

Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
in the last week
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
Shawn Magallanes
Shawn Magallanes
a week ago
ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service
...ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service technicians ability to resolve our frozen computer problem. Not only are we satisfied customers we feel we've not only learned things from Roy (Level 3 Remote Technician) we want him over for dinner and to send Christmas cards. In all seriousness they have provided TRUE personal expertise and service. less
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