Windows Trouble Not as Prevalent, but Still Main Problem

Slight Shift in Some Problems, but Little Change

2017 Midyear RESCUECOM Computer Repair Report

SYRACUSE, NY
July 17, 2017

Does your computer suffer from malware, constant crashes, problems accessing email, or just general sluggishness? These are just a few of many potential problems you may face. Use this computer repair report to help reduce frustrations with your technology.

The most common computer repair issues in 2017 rank as follows:

RankProblemPercentage%
1Windows OS33.9%
2Windows Application22.7
3Virus/Spyware/Malware/Pop-Up Ads10.5
4Email Trouble6.6
5Running Slow6.2
6Printer Issues6.1
7Data Recovery4.4
8Internet Connectivity4.3
9Computer Fails to Boot3.5
10Hardware Problems0.6
11User Caused0.6
12Mac Applications0.4
13Phone Problems0.3
14Mac Applications0.2
15Mac OS0.1

Windows Applications

Windows apps are the biggest problem this year due to buggy Windows 10 updates. While Microsoft fixes the errors, they still cause problems and frustration. Fortunately, Microsoft allows you to easily uninstall any problematic Windows updates on your PC.

Windows OS

For Windows OS issues, utilize system restore and create restore points.

Virus/Spyware/Malware/Pop-Up Ads

Viruses, spyware, malware, and pop-ups are nearly unavoidable when using the Internet, so you must always keep Internet security software paid for and updated.

Email Trouble

Most email problems include forgotten passwords. Write yours down and keep it in a safe, readily available place.

Running Slow

A slow computer is usually either due to a lack of free hard drive space or malware. Limit programs opening upon startup, uninstall files and programs you no longer use, and delete junk files.

Printer Issues

Printer issues are often as simple as loose cords or unplugged machines. Reinstalling the USB will typically solve printer problems.

Data Recovery

Often a hard drive failure requires professional data recovery services. Smart users backup their hard drives to the cloud; vital data can be lost permanently with a severe issue. OneDrive by Microsoft is a good free option.

Internet Connectivity

Is your Internet connectivity problem with your Internet Service Provider (ISP)? If not, reboot your modem and router. Unplug the power cord, wait 30 seconds, plug it back into the modem and router. The Internet light should turn green.

Computer Fails to Boot

Fatal system errors with Windows 10 are usually because of software or drivers crashing when a bad or buggy Windows update is loaded. Your computer will restart automatically and give you the option to roll back to a previously saved restore point.

Hardware Problems

Hardware problems are faults in physical components. These include a broken screen, mouse or keyboard, a damaged power cord, and many more, typically due to normal wear and tear or cheap computer components. It is often worthwhile to buy better quality.

User Caused

Other than forgotten passwords, these often include damage resulting from careless acts like spilling a drink or dropping a phone, tablet or laptop.

Phone Problems

Having the most current operating system on your Android or iOS device and having your apps update automatically will help greatly to prevent security concerns.

Mac Applications & Mac OS X (Macs are not immune to problems)

Mac users face the same problems as PC users, though much less frequently overall. Mac apps can slow down performance, but they are exceptionally easy to uninstall and doing so will usually alleviate this issue. Be wary of third-party applications from the Apple store and poorly reviewed apps, and only download those that are Apple-approved.


About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit https://www.rescuecom.com or call (1-800-737-28370).

Google Reviews

Justin Kaplan
Justin Kaplan
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
Nikki Edwards
Nikki Edwards
in the last week
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
in the last week
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
Deborah O'Connor-Slater
Deborah O'Connor-Slater
a week ago
Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a
...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less
View all Google reviews

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