RESCUECOM Signs Multi-Year Partnership with Qresolve

RESCUECOM to Provide Qresolve Onsite Services

FOR IMMEDIATE RELEASE:
September 5, 2007:

Quatrro Selects RESCUECOM as Premier Business Partner to Provide Onsite Service to Customers Nationwide

Leading Remote Computer Support Organization "Insources" Local

Technical Support through RESCUECOM's Network of National Service Locations

Syracuse, NY and Gurgaon, India - RESCUECOM -( www.rescuecom.com), the nation's premier Information Technology services franchise, today announced that it has signed a multi-year partnership agreement with Qresolve, a leading direct to consumer technical support services provider. Under this agreement, Qresolve will complement its remote technical support service offerings with nationwide onsite customer support delivered by RESCUECOM and its 199 service locations located across the U.S.

"RESCUECOM is proud to have been selected by Qresolve to play a key role in its national customer service program by providing its customers with our expert onsite support." said David A. Milman, CEO of RESCUECOM. "Increasingly complex computer technology has become integral to our lives both at work and at home and we are excited about the opportunity to deliver our unparalleled level of computer repair and service capabilities to Qresolve's growing list of customers.

"We are delighted to partner with RESCUECOM in this unique initiative." added Raman Roy, Chairman of Quatrro. "I strongly believe that RESCUECOM's proven ability to provide prompt and reliable onsite support is a perfect complement to Qresolve's remote technical support services.

Qresolve is part of Quatrro BPO Solutions Pvt Ltd., one of India's leading Business Process Outsourcing ("BPO") organizations. Qresolve selected RESCUECOM as its partner of choice.

About RESCUECOM

RESCUECOM provides fast and flawless on-site computer repair and support, 24 hours a day, seven days a week, 365 days a year. All local RESCUECOM franchisees offer guaranteed results and on-site emergency one-hour response service with or without a contract, providing the industry's fastest response times and easiest relationships.

RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP). In addition to one-time, on-site solutions for virtually any computer problem, RESCUECOM provides comprehensive, ongoing IT management services for businesses.

RESCUECOM has been recognized by Entrepreneur magazine in 2002, 2003, 2004, 2006 and 2007 as part of the "Franchise 500," as one of the fastest growing franchise companies in the United States. For more information, please visit www.rescuecom.comor call (703) 986-3233.

About Quatrro/Qresolve

Quatrro BPO Solutions (Quatrro) is created by the most experienced BPO team in India, led by Mr. Raman Roy, who is considered to be the pioneer of the BPO industry in India. It is this management team that pioneered remote technical support from India and has managed over 8,000 staff providing technical support services for leading OEM and ISPs across the globe and has done so with service ratings in the top 10 percentile globally.

Qresolve is a direct to customer technical support service offering from Quatrro. The service combines highly capable solution engineers backed by a state-of-art support services platform. Qresolve is a one-stop shop for all technical support issues and is targeted at end customers and small and medium enterprises in North America and United Kingdom.

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Keoni Jefferson
Keoni Jefferson
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When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f
...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less
Sheila O'connor
Sheila O'connor
2 weeks ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
3 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
Karen Gutfeld
Karen Gutfeld
a month ago
These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec
...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less
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