RESCUECOM to Provide Qresolve Onsite Services
FOR IMMEDIATE RELEASE:
September 5, 2007:
Quatrro Selects RESCUECOM as Premier Business Partner to Provide Onsite Service to Customers Nationwide
Leading Remote Computer Support Organization "Insources" Local
Technical Support through RESCUECOM's Network of National Service Locations
Syracuse, NY and Gurgaon, India - RESCUECOM -( www.rescuecom.com), the nation's premier Information Technology services franchise, today announced that it has signed a multi-year partnership agreement with Qresolve, a leading direct to consumer technical support services provider. Under this agreement, Qresolve will complement its remote technical support service offerings with nationwide onsite customer support delivered by RESCUECOM and its 199 service locations located across the U.S.
"RESCUECOM is proud to have been selected by Qresolve to play a key role in its national customer service program by providing its customers with our expert onsite support." said David A. Milman, CEO of RESCUECOM. "Increasingly complex computer technology has become integral to our lives both at work and at home and we are excited about the opportunity to deliver our unparalleled level of computer repair and service capabilities to Qresolve's growing list of customers.
"We are delighted to partner with RESCUECOM in this unique initiative." added Raman Roy, Chairman of Quatrro. "I strongly believe that RESCUECOM's proven ability to provide prompt and reliable onsite support is a perfect complement to Qresolve's remote technical support services.
Qresolve is part of Quatrro BPO Solutions Pvt Ltd., one of India's leading Business Process Outsourcing ("BPO") organizations. Qresolve selected RESCUECOM as its partner of choice.
RESCUECOM provides fast and flawless on-site computer repair and support, 24 hours a day, seven days a week, 365 days a year. All local RESCUECOM franchisees offer guaranteed results and on-site emergency one-hour response service with or without a contract, providing the industry's fastest response times and easiest relationships.
RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP). In addition to one-time, on-site solutions for virtually any computer problem, RESCUECOM provides comprehensive, ongoing IT management services for businesses.
RESCUECOM has been recognized by Entrepreneur magazine in 2002, 2003, 2004, 2006 and 2007 as part of the "Franchise 500," as one of the fastest growing franchise companies in the United States. For more information, please visit www.rescuecom.comor call (703) 986-3233.
Quatrro BPO Solutions (Quatrro) is created by the most experienced BPO team in India, led by Mr. Raman Roy, who is considered to be the pioneer of the BPO industry in India. It is this management team that pioneered remote technical support from India and has managed over 8,000 staff providing technical support services for leading OEM and ISPs across the globe and has done so with service ratings in the top 10 percentile globally.
Qresolve is a direct to customer technical support service offering from Quatrro. The service combines highly capable solution engineers backed by a state-of-art support services platform. Qresolve is a one-stop shop for all technical support issues and is targeted at end customers and small and medium enterprises in North America and United Kingdom.
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