RESCUECOM Releases Computer Reliability Report for 2015 Q1

The Gaps Between Manufacturer's Reliability is Shrinking

The Gaps Between Manufacturer's Reliability is Shrinking

RESUECOM Releases its 2015 Q1 Computer Reliability Report

SYRACUSE, N.Y.
June 15, 2015


RESCUECOM’s 2015 Q1 Computer Reliability Report is in, and the scores this quarter show that the gaps between rankings are getting steadily smaller.

To determine reliability scores, RESCUECOM compares a manufacturer’s market share of PC’s, Macs, and tablets to the number of tech support calls RESCUECOM receives regarding that manufacturer.

While Samsung and Apple still lead the pack, as is often the case, other manufacturers have slowly been closing the distance to the top ranks. While most of the positions in the list have remained mostly unchanged, lower-ranking manufacturers besides HP and Dell have been increasing in reliability by varying degrees since the first quarter of last year. In contrast, the top ranks have been slowly decreasing.

The full 2015 Q1 Computer Reliability Report rankings are as follows:

Manufacturer Reliability Grade
SamsungA+
AppleA
LenovoB
AsusB-
AcerC
ToshibaC
DellD
HPF

Lenovo rounds out the top three this quarter. Lenovo has often held its place just beneath Apple and Samsung in recent reports, but has gotten even closer to taking second this quarter. The manufacturer has been steadily gaining ground and has a chance at surpassing some of the top competition if the pattern continues.

Asus and Acer claim the middle of the rankings, which is a surprise in regards to Acer. Acer has often been at the bottom of the rankings in previous reports, leaping ahead of several competitors this quarter with an impressive improvement in reliability.

HP brings up the tail end of the rankings. While HP has often been a close competitor with Dell and Toshiba, the manufacturer has fallen behind this quarter with the only failing grade.

With a couple of exceptions, the rankings have been getting progressively closer over the past year. If this trend continues, it should bring interesting competition for the top spots in the coming months. High-ranking manufacturers like Lenovo, Apple, and Samsung will have a tough battle to hold onto their lead.

About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Media Relations
pr@rescuecom.com
1-315-882-1100

Google Reviews

Geno Jorgensen
Geno Jorgensen
in the last week
These guys were great. Very fast and not crazy expensive. Great service!
...These guys were great. Very fast and not crazy expensive. Great service! less
mike gallagher
mike gallagher
a week ago
I am happy that I could get service on a Sunday real late . The guy's at Rescuecom were very Polite
...I am happy that I could get service on a Sunday real late . The guy's at Rescuecom were very Polite , Professional and extremely helpful. I would recommend these guys to others. Thank you Rescuecom for your help. less
Susan Astor
Susan Astor
a week ago
Extremely pleasant, efficient service. My daughter has been using this service for a while and recom
...Extremely pleasant, efficient service. My daughter has been using this service for a while and recommended it highly. So far she's been right.I think this is a very worthwhile investment and recommend it to all. less
Joseph Mercola
Joseph Mercola
2 weeks ago
If you have a problem you simply can NOT go wrong with Rescue.com. First off they solved two MAJOR
...If you have a problem you simply can NOT go wrong with Rescue.com. First off they solved two MAJOR problems for me and they did it online. I own a large company and have an IT staff but they are in Chicago. I thought I needed someone locally to solve a pesty configuration issue I was having along with terrible internet service that turned out to be related to construction on the property next door to mine. They solved the problem instantly and easily and would have sent someone to my home if I needed it. But get this--- the best part is that it is guaranteed!!! If they don't fix the problem you don't pay. It simply doesn't get better than that. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes