2013 Q2 Computer Reliability Report; Including Tablets!

Computer, PC, Tablet Reliability

RESCUECOM's 2013 Q2 Computer Reliability Report released; including tablets!

The results are in for RESCUECOM's 2013 Q2 Computer Reliability Report; Samsung continues a significant lead, while Apple shows impressive gains in computer reliability scores.

SYRACUSE, N.Y. August 21, 2013 - "Apple's performance in computer reliability demonstrated the greatest improvement over the first quarter of this year," stated David Milman, CEO of RESCUECOM. "While Apple's computer market share has remained relatively unchanged from the first quarter, accounting for about 26%, Apple's reliability score has nearly doubled." The number of Tech Support requests received by RESCUECOM's Level 3 Certified technicians for Apple computers has been reduced by more than half during the second quarter of 2013.

The computer reliability report scores for 2013 Q2 are:

1. Samsung (874)
2. Apple (503)
3. Lenovo/IBM (230)
4. ASUS (191)
5. Dell (56)
6. HP (53)
7. Toshiba (41)
8. Acer (21)

Samsung still is the top performer in computer reliability with a repair share of only slightly more than one percent. Samsung remains ahead of the next nearest manufacturer by a wide margin.

Lenovo/IBM, a long-time top performer in computer reliability, has only dropped as low as third place in recent quarterly reports. Over the past two years, Lenovo/IBM has made small market share gains, fluctuating between five and eight percent, yet holding very strong in computer reliability.

HP and Dell have consistently ranked in the mid-range of top performers in computer reliability, but HP has always been positioned ahead of Dell. For the first time in the history of RESCUECOM computer reliability studies, Dell has overtaken HP!

ASUS pushed through to second in computer reliability for the second half of 2012. In the first two quarters of 2013, ASUS still maintains fourth position, above other leading manufacturers.

RESCUECOM determines the manufacturer's reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM's Level-3 Certified Technicians handle for the same manufacturer.

The most reliable computer manufacturers (order of reliability), along with the data used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1, 2
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1, 2
SAMSUNG 9.7% 1.1% 874
APPLE 26.3% 5.2% 503
LENOVO/IBM 6.6% 2.8% 230
ASUS 4.2% 2.2% 191
DELL 15.2% 27.4% 56
HP 16.2% 30.5% 53
TOSHIBA 3.4% 8.4% 41
ACER 4.0% 18.8% 21

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include "other" manufacturers. "Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

Denise Mccracken
Denise Mccracken
in the last week
Had problems with my computer , Found this company called Rescuecom.They came out to my home . Clean
...Had problems with my computer , Found this company called Rescuecom.They came out to my home . Cleaned up my computer. Great customer services and awesome tech support , Will recommed them to anyone having computer or IT problems. Great company that offer great services. less
Robert Snell
Robert Snell
in the last week
Great service. Easily understood, excellent support. Truly professional. A keeper ....
...Great service. Easily understood, excellent support. Truly professional. A keeper .... less
Laura Nagle
Laura Nagle
in the last week
A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction am
...A scammer was trying to convince me to get gift cards to pay him back for a typo in a transaction amount. Sound familiar? Result was a completely locked up computer. Contacted Rescuecom and they started work on the problem immediately. Ultimately we had to reset my computer. They were completely professional from start to finish. Did I mention they would not consider the request completed until my computer was up and running again. They are patient, kind, and thorough. I cannot recommend them highly enough. 10 stars!! less
Lee Loy
Lee Loy
a week ago
Very good service. Tech had me up and running in no time.
...Very good service. Tech had me up and running in no time. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes