2013 Q1 Computer Reliability Report, Now Including Tablets!

Computer, PC, Tablet Reliability

RESCUECOM's 2013 Q1 Computer Reliability Report released; now including tablets!

The results are in for RESCUECOM's 2013 Q1 Computer Reliability Report; Samsung shows significant lead at the top, while Sony falls out of the top rankings!

SYRACUSE, N.Y. May 22, 2013 - "As consumers change their computing preferences, RESCUECOM is changing our methodology of reporting computer reliability," stated David Milman, CEO of RESCUECOM. "Much like the shift from PC desktops to laptops, a shift is happening from PCs to mobile computing, including tablets. Computer repair for these mobile devices is in high demand and reflect this new shift in the computer marketplace. Though in previous Rescuecom computer reliability reports, manufacturer reliability scores have not included tablets, both market share and computer repair calls for tablets are now included in our calculations. RESCUECOM's exciting development in reliability reporting more accurately reflects the current computing marketplace."

The computer reliability report scores for 2013 Q1 are:

1. Samsung (1170)
2. Apple (237)
3. Lenovo/IBM (190)
4. ASUS (149)
5. Toshiba (68)
6. HP (57)
7. Dell (49)
9. Acer (15)

"The results are stunning when adding tablets to the mix and noting the trends in both market share and repair share," comments David Milman. "When factoring in tablets and the iconic iPad, Apple is by far the clear market share leader, outranking the nearest competitor by almost 12%. Sony and Panasonic do not even place among the top listings for computer reliability scores."

Samsung, a big player in tablets with modest PC market share, has consistently maintained very low need for computer repair, as demonstrated by the low number of calls for service. IBM/Lenovo continues to demonstrate high reliability; the manufacturer has not failed to place among the top three within the past three years, often taking top rank.

The RESCUECOM Computer Reliability Report is a factual, unbiased review of today's computer manufacturers. RESCUECOM defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers. The RESCUECOM Reliability Report is based on two fundamentals: the quality of the computer and the support provided by the manufacturer. Providing nationwide computer repair service for all makes and models, RESCUECOM is able to examine reliability across brand lines.

RESCUECOM's computer reliability scores take into account all types of calls for repair service, onsite as well as remote. Both hardware and software issues handled by RESCUECOM's level-3 certified technicians are included in the calculations for the reliability scores.

The most reliable computer manufacturers (order of reliability), along with the data used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1, 2
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1, 2
SAMSUNG 9.4% 0.8% 1170
APPLE 26.2% 11.0% 237
LENOVO/IBM 5.3% 2.8% 190
ASUS 5.1% 3.4% 149
TOSHIBA 5.2% 7.6% 68
HP 14.3% 25.3% 57
DELL 12.2% 25.1% 49
ACER 3.3% 21.4% 15

1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score include tablets.

2 - The computer reliability report does not include "other" manufacturers. "Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC (tablets included).

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

Gina L
Gina L
in the last week
Fast service, very clear on the charges, very helpful with extra information and calming my concerns
...Fast service, very clear on the charges, very helpful with extra information and calming my concerns about using security programs, etc.. less
Christopher Kelleher
Christopher Kelleher
in the last week
I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me
...I just picked up my 10 year old IMac computer that I thought was dead. Anthony took great care of me and it was all included in my unlimited subscription. Rescuecom is AMAZING. I love the piece of mind they give me here. Highly, highly recommended! less
sydney simpkins
sydney simpkins
in the last week
I just completed a service call with Anthony. As always he was awesome! He resolved my issue exped
...I just completed a service call with Anthony. As always he was awesome! He resolved my issue expeditiously, professionally and since I am not very computer savvy, he is always patient with me. He's such a nice guy, he always makes me smile!!! Rescuecom is the best!SydneySydney Simpkins Associates less
Shawn Magallanes
Shawn Magallanes
a week ago
ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service
...ABOVE AND BEYOND was both our initial call and invitation to be a Rescuecom customer and our service technicians ability to resolve our frozen computer problem. Not only are we satisfied customers we feel we've not only learned things from Roy (Level 3 Remote Technician) we want him over for dinner and to send Christmas cards. In all seriousness they have provided TRUE personal expertise and service. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes