Computer Reliability Report 2012 Q3

Computer Reliability

The results are in for RESCUECOM's 2012 Q3 Computer Reliability Report; Lenovo regains top position, while Asus steadily rises!

SYRACUSE, N.Y. October 29, 2012 - "For this quarter, Lenovo and Asus not only hold strong in market share, but prove the most reliable," stated David Milman, CEO of RESCUECOM.

The computer reliability report scores for 2012 Q3 are:

1. Lenovo (402)
2. Asus (180)
3. Samsung (168)
4. Apple (160)
5. Toshiba (100)
6. HP/Compaq (99)
7. Dell (74)
8. Acer (29)
9. Sony (27)

The Rescuecom Computer Reliability Report is based on actual data collected from the market shares of PC manufacturers and Computer Repair statistics for that same manufacturer. Rescuecom's analysis takes into account the physical reliability of the computers plus the after the sale Computer Support provided by manufacturers.

Lenovo replaced Samsung in top rank by achieving a reliability score of 402 in this quarter. Most of the movement has been among the top three - Samsung, Lenovo, and Asus, while other manufacturers have remained quite consistent. HP has held consistently at right around 100 for the last 3 quarters. Samsung was the manufacturer on the steady rise for the last few quarters, but seems in this quarter to have taken a significant hit in reliability, dropping from a score of 422 to 168, though still reliable enough to place in the top three.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer	U.S. Computer Market Share² (Percentage of Share computers shipped)	RESCUECOM Computer Repair Share¹ (Percentage of service calls to (206) 436-4645)	Computer Reliability Score¹
Lenovo	8.3%	2.1%	402
ASUS	5.4%	3.0%	180
Samsung	1.9%	1.2%	168
APPLE	12.5%	7.8%	160
Toshiba	6.0%	6.0%	100
HP	26.1%	26.4%	99
DELL	20.7%	27.8%	74
ACER	6.1%	20.9%	29
SONY	1.4%	5.0%	26

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (206) 436-4645.

For More Information, Contact:

David Milman
CEO
Rescuecom
pr@rescuecom.com
1-315-882-1100

Google Reviews

4.9 1091 reviews

Paul DeMartino
4 weeks ago

My Problem was handled professionally and competently by Roy and David. A pleasant experience. I hig

...My Problem was handled professionally and competently by Roy and David. A pleasant experience. I highly recommend them to others with technology challenges. less

Bre Iversen
a month ago

David was quick to reach out to Roy who stayed and helped me with my issue and double checked that m

...David was quick to reach out to Roy who stayed and helped me with my issue and double checked that my gaming pc was setup for the best performance! less

susan poesl
2 months ago

Rescuecom has been providing me great service for the past 14 years and I highly recommend them to o

...Rescuecom has been providing me great service for the past 14 years and I highly recommend them to others seeking computer support and services. less

Juliet Mcgriff
2 months ago

It is great that Rescuecom is on top of things keeping my computer up to date and maintenance throug

...It is great that Rescuecom is on top of things keeping my computer up to date and maintenance through out the year while using the services they provide. I would highly recommend to others. less

View all Google reviews

Featured in: