Computer Reliability Report 2012 Q3

Computer Reliability

The results are in for RESCUECOM's 2012 Q3 Computer Reliability Report; Lenovo regains top position, while Asus steadily rises!

SYRACUSE, N.Y. October 29, 2012 - "For this quarter, Lenovo and Asus not only hold strong in market share, but prove the most reliable," stated David Milman, CEO of RESCUECOM.

The computer reliability report scores for 2012 Q3 are:

1. Lenovo (402)
2. Asus (180)
3. Samsung (168)
4. Apple (160)
5. Toshiba (100)
6. HP/Compaq (99)
7. Dell (74)
8. Acer (29)
9. Sony (27)

The Rescuecom Computer Reliability Report is based on actual data collected from the market shares of PC manufacturers and Computer Repair statistics for that same manufacturer. Rescuecom's analysis takes into account the physical reliability of the computers plus the after the sale Computer Support provided by manufacturers.

Lenovo replaced Samsung in top rank by achieving a reliability score of 402 in this quarter. Most of the movement has been among the top three - Samsung, Lenovo, and Asus, while other manufacturers have remained quite consistent. HP has held consistently at right around 100 for the last 3 quarters. Samsung was the manufacturer on the steady rise for the last few quarters, but seems in this quarter to have taken a significant hit in reliability, dropping from a score of 422 to 168, though still reliable enough to place in the top three.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer	U.S. Computer Market Share² (Percentage of Share computers shipped)	RESCUECOM Computer Repair Share¹ (Percentage of service calls to (703) 986-3233)	Computer Reliability Score¹
Lenovo	8.3%	2.1%	402
ASUS	5.4%	3.0%	180
Samsung	1.9%	1.2%	168
APPLE	12.5%	7.8%	160
Toshiba	6.0%	6.0%	100
HP	26.1%	26.4%	99
DELL	20.7%	27.8%	74
ACER	6.1%	20.9%	29
SONY	1.4%	5.0%	26

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
Rescuecom
pr@rescuecom.com
1-315-882-1100

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