2012 Q3 Computer Reliability Report

Computer Reliability


The results are in for RESCUECOM's 2012 Q3 Computer Reliability Report; Lenovo regains top position, while Asus steadily rises!

SYRACUSE, N.Y. October 29, 2012 - "For this quarter, Lenovo and Asus not only hold strong in market share, but prove the most reliable," stated David Milman, CEO of RESCUECOM.

The computer reliability report scores for 2012 Q3 are:

1. Lenovo (402)
2. Asus (180)
3. Samsung (168)
4. Apple (160)
5. Toshiba (100)
6. HP/Compaq (99)
7. Dell (74)
8. Acer (29)
9. Sony (27)

The Rescuecom Computer Reliability Report is based on actual data collected from the market shares of PC manufacturers and Computer Repair statistics for that same manufacturer. Rescuecom's analysis takes into account the physical reliability of the computers plus the after the sale Computer Support provided by manufacturers.

Lenovo replaced Samsung in top rank by achieving a reliability score of 402 in this quarter. Most of the movement has been among the top three - Samsung, Lenovo, and Asus, while other manufacturers have remained quite consistent. HP has held consistently at right around 100 for the last 3 quarters. Samsung was the manufacturer on the steady rise for the last few quarters, but seems in this quarter to have taken a significant hit in reliability, dropping from a score of 422 to 168, though still reliable enough to place in the top three.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1
Lenovo 8.3% 2.1% 402
ASUS 5.4% 3.0% 180
Samsung 1.9% 1.2% 168
APPLE 12.5% 7.8% 160
Toshiba 6.0% 6.0% 100
HP 26.1% 26.4% 99
DELL 20.7% 27.8% 74
ACER 6.1% 20.9% 29
SONY 1.4% 5.0% 26

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.


About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
Rescuecom
pr@rescuecom.com
1-315-882-1100

Google Reviews

Keoni Jefferson
Keoni Jefferson
in the last week
When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired f
...When I say, I am truely expressed. David and his team are a blessing in disguise. I was just hired for a work at home postion. My compter had several, multiple virues. David stayed with me over the phone to fix, and resolve the issues. His personality and the ability to show me what not to install, was comforting. I'm greatly appreciative of RUSCUECOM. less
Sheila O'connor
Sheila O'connor
2 weeks ago
When I called my compute was completely dead. Going away on Sunday and needed to have access to my c
...When I called my compute was completely dead. Going away on Sunday and needed to have access to my computer to get emails out before I left. I talked with T and she was very pleasant and understanding. Take all my information and had tech David call me back. Davis was so awesome and worked with me to get to the point were he could take over my machine. I am so thankful for David he was patience, understand, working with me. He went above and beyond to ensure me that everything will be okay and he would work all night if he had to get my computer fixed. I worked as a supervisor, office manager for many years, I would have been delighted to have David on my team. Once again I am thankful I gave rescue Com I have never any problems with any of the techs. I really appreciate David approach to customer service. Once again he was AWESOME! less
Katie Chuong
Katie Chuong
3 weeks ago
David is awesome!! He is so patient with all my issues and caring and I would definitely recommend t
...David is awesome!! He is so patient with all my issues and caring and I would definitely recommend this 5 star company to everyone, friends and family! less
Karen Gutfeld
Karen Gutfeld
a month ago
These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tec
...These guys are very helpful and know what they are doing. I am a complete dummy when it comes to tech matters and David always walks me through it patiently so that in the end my problem is solved. Very appreciated. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes