RESCUECOM Releases Third Annual Computer Reliability Report

RESCUECOM Computer Reliability Report Ranks Apple Most Reliable in 2008

FOR IMMEDIATE RELEASE:
12/15/08:

Apple and Panasonic are Top Performers in RESCUECOM's Third Annual Computer Reliability Report

Report Helps Consumers Make Informed Choices When Purchasing a Computer This Holiday Season

SYRACUSE, N.Y., Dec. 15, 2008 - RESCUECOM www.RESCUECOM.com, the nation's premier information technology services company, today announced the results of its third annual RESCUECOM Computer Reliability Report, an unbiased analysis that compares computer vendors' market share with consumer service call data from RESCUECOM's (703) 986-3233 call center. Results of the report - based on a sample of more than 36,000 service calls to RESCUECOM - provide computer users with unique insight about the likelihood that they will require support beyond what is provided by the computer maker's warranty.

"Computers are an important investment and in today's economy, more than ever, it's important for consumers to know the reliability of the product they are purchasing," said David A. Milman, founder and CEO of RESCUECOM. "We created the RESCUECOM reliability survey to inform computer users about what they can expect before - and after - they purchase a new computer.

"RESCUECOM has no allegiance to any hardware manufacturer (we call this being manufacturer agnostic), so we can provide an objective and unbiased rating of computer hardware reliability based on real-world experience."

The Report calculates the "Reliability Score" for each computer vendor based on the calculated difference between overall U.S. market share, from January 2008 to October 2008, and the percentage of calls requesting service received by RESCUECOM's call center. Higher scores indicate that fewer calls for service were received for the specific computer vendor versus expected levels based upon market share estimates (scores are in parentheses).

  • Apple (700)
  • Panasonic (489)
  • Lenovo (393)
  • Toshiba (299)
  • HP (184)


Reliability Scores are based on a comparison of RESCUECOM's call center data with IDC's third quarter U.S. PC Shipments report: November 2008.

Other notable findings from the data include:
  • Apple ran away with the number-one spot in the reliability survey once again, beating its closest competitor by more than 200 points.
  • In a climate in which notebook sales overtook desktop sales, Panasonic made huge market share gains while keeping reliability high - thereby rocketing the company to the number-two spot in the ranking.
  • Toshiba, not even a performer last year, took the number-four spot, beating the next closest vendor by more than 100 points.
  • HP, also not a performer last year, took fifth place, removing DELL from the top 5 reliability report.
  • Lesser-known brands and generic PC's performed notably lower than better-known brands.

"Based on the results, consumers should stick with known brands and carefully research extended warranty options," said Milman.

In response to the rapidly changing PC marketplace, RESCUECOM plans to issue quarterly updates to its Reliability Report from this point forward.

For more information, visit www.RESCUECOM.comor call (703) 986-3233.

About RESCUECOM

RESCUECOM provides on-site computer repair and support, 24 hours a day, seven days a week, 365 days a year. RESCUECOM services everything from home computers to super computers, wireless Internet to global networks, hardware to software, e-mail to enterprise resource planning (ERP). In addition to one-time, on-site solutions, RESCUECOM provides ongoing IT management services for businesses.




For More Information, Contact:
Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Jon Burlingham Jr
Jon Burlingham Jr
2 weeks ago
My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and n
...My technician Roy was incredibly knowledgeable and helpful when it came to all of my questions and needs. He worked diligently to find the correct parts and services that met the requirements of my specific machine. I highly recommend their services, and will continue to use Rescuecom for my future tech support needs! less
Wendy House
Wendy House
3 weeks ago
Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!!
...Thank you so much for an amazing job and your professional and knowledgeable tech support!!!!!! less
Jim Loughran
Jim Loughran
4 weeks ago
Great over the phone support from Anthony, fixed all my problems. Excellent service.
...Great over the phone support from Anthony, fixed all my problems. Excellent service. less
Michael Motta
Michael Motta
4 weeks ago
Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and
...Anthony just saved me hundreds of dollars. His advice and guidance in swapping out my hard drive and his hours of hard work got me back up and running better and faster than new. I used to own a company with a complete tech support department. Anthony and his Team at RescueCom have helped me replicate that Department at home with 24-7 complete care and peace of mind. less
View all Google reviews

Featured in:


Feature Inthe New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes