Problems with Windows Persist

Windows Still Causes Majority of Issues

2019 RESCUECOM Computer Repair Report for Microsoft Windows

SYRACUSE, NY
March 4, 2019

Most of us use Windows in our PCs or laptops, generally Windows 10.

No matter how many updates Microsoft issues to fix problems, the new version causes more problems, including loss of data, boot screen, the dreaded Blue Screen of Death, and printer connectivity trouble, and it is sometimes the latest automatic update Windows has downloaded to your computer causing your newest issue.

Windows 10 has been out for over three years now, so you would think there has been plenty of time to figure out any problems it has caused. The problem with this thinking is most prevailing or new trouble occurs because Windows 10 updates are and always have been flawed. It is nearly impossible to avoid the necessity of calling on Microsoft Certified computer repair service for Windows-related issues.

As one of millions using the most common operating system, what do you do? Firstly, you can avoid unexpected restarts for updates by choosing to install them manually in settings or having them download when you will not be using your computer for a long period in case of a stall or failed download attempt. If you have issues with an update, it is easy to inform Microsoft via the Feedback Hub. Contacting support or searching Microsoft’s support forums can help, but getting computer repair near you will help if you cannot find a solution.

Sometimes you need to update old software to work with Windows 10, which is a simple problem with a simple solution.

If you are installing a new version of Windows, it is vital to ensure your computer has the space and power to run it. It is possible if you are using an older computer it will not have the processing power necessary to operate Windows 10. In those cases, you will need to use an older version of Windows or choose another operating system. There are actually a number to choose from including Linux, Chrome OS, and nearly a dozen others readily available and free for users. In most cases, however, using an older version of Windows is by far the easiest route to take.

Upgrading from an older version of Windows can cause issues with a touchpad-enabled laptop. You can find mouse and touchpad settings in the “devices” section of settings, and selecting “additional mouse options” will bring up a window allowing you to re-enable the touchpad. If not, you will need to update the driver.

Unfortunately for those with a traditional laptop or PC, Microsoft optimized Windows 10 for touchscreens, so those with tablets and 2-in-1s are getting the best experience. If you are having issues with a touchscreen, however, it may help to turn tablet mode on, which you can do easily from your computer’s system settings.

Windows causes most problems for which people in 2019 need computer repair. Is it easy to see why Windows requires the majority of RESCUECOM’s efforts; issues with all versions of Windows and Windows apps account for approximately 69% of the many issues for which customers sought help most recently. The other issues included on the list are those for which Windows is a major cause:

RankProblemPercentage%
1Failure with Windows apps47.22%
2General Windows trouble21.76%
3Slow computer5.24%
4Printer issues4.15%
5Email problems4.13%
6Computer won’t boot / blank or blue screen4.02%
7Data was lost / cannot be moved2.80%
8Internet connection / network or WiFi issues2.42%
9Hardware difficulty0.22%

Google Reviews

Justin Kaplan
Justin Kaplan
in the last week
Very unusual to have someone helping with my computer to go out of their way to help, doing some thi
...Very unusual to have someone helping with my computer to go out of their way to help, doing some things that I was hesitant to even ask. Excellent overall. less
Nikki Edwards
Nikki Edwards
in the last week
This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledge
...This was my first experience with Rescuecom. I got a tech named Roy.He was amazing! He was knowledgeable, patient, with excellent customer service skills. While fixing my machine, he built great rapport to avoid dead air. He was so detailed oriented that he even concluded that I wore glasses simply because my fonts were SLIGHTLY larger. He went above and beyond by ensuring that my virus infected machine was cleaned to perfection to include edge, IE, google chrome etc...I will request him every time. You should also! less
David Elderkin
David Elderkin
in the last week
Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forw
...Andrew was very nice, very professional, and funny (!). I enjoyed having him help me. and look forward to speaking with him again (not for a serious problem, i hope) less
Deborah O'Connor-Slater
Deborah O'Connor-Slater
2 weeks ago
Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a
...Just completed my first service call to Rescuecom Syracuse. It was a rewarding experience. I have a very older machine and was afraid I could not recover lost or corrupt files. The response time from service call to response from technician was very fast (maybe 10 Min)The Technician Anthony was very courteous. He walked me through the process of recovering my "lost" files. Everything was recovered and I am good to go. He took the time to explain what he was doing and in his follow-up he made some very helpful recommendations to maintain my computer. I am very satisfied with the service and recommend it to anyone who is having computer problems. less
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