2017 RESCUECOM Computer Repair Report

Windows Still the Focus in 2017 Computer Repair Report

Windows Applications and Windows OS Top Customer Issues in the 2017 RESCUECOM Computer Repair Report

April 3, 2016

RESCUECOM, a computer repair company with RESCUECOM Certified Level-3 technicians in the U.S., Canada, and U.K., receives tens of thousands of tech support calls annually. The RESCUECOM 2017 Computer Repair Report analyzes the data from these calls to provide insight and helpful tips on how to handle top computer repair problems.

The 2017 RESCUECOM Computer Repair Report Top computer repair problems are as follows:

1Windows Applications32.0%
2Windows OS17.1%
3Virus / Spyware / Malware / Pop-up Ads13.9%
4Internet Connectivity7.6%
5Running Slow7.0%
6Email Trouble6.0%
7Printer Woes6.0%
8Computer Won't Boot4.1%
9Data Recovery2.6%
10Hardware Problems2.0%
11User Caused1.0%
12Mac Applications0.4%
13Phone Problems0.3%
14Mac OS0.1%
15TV Problems0.1%

Windows Applications & Windows OS

There are modern apps and traditional PC programs. Unlike traditional PC programs, modern apps can run on multiple devices, like PCs, Tablets, and Phones, without having to write separate applications for every device.

Modern apps are supposed to expand capabilities across multiple devices without the need to code a new app for each device; however, it seems that with each new Windows 10 build, something breaks, and that is likely with the diversity of devices, which lead to different configurations. For example, the anniversary update to Windows 10 did not support USB 2 web cameras. This update rendered many developer applications, in addition to the USB 2 problems, useless.

What happened? After several complaints from users and developers alike, Microsoft fixed the problem.

What should you do if you install an update that crashes your computer? You can take advantage of the Windows rollback feature to uninstall the offending update.

Virus/Spyware/Malware/Pop-up Ads

Viruses, spyware, malware, and pop-up ads plague the Internet, so keep your Internet security software updated to prevent these. Software such as the RESCUECOM Internet Security Suite provides comprehensive coverage against such threats.

Internet Connectivity

Preliminary checks to do, unplug the modem and plug it back in, restart all Internet connections, or reboot your computer.

Running Slow

Advice for a slow computer is to verify there is at least 20% free hard drive space. For Windows PCs, run your computer’s disk utilities.

Email Trouble

Computer repair calls consisted of customers needing help with forgotten passwords.

Printer Woes

Customers reported printers going to sleep after 20 minutes, and problems associated with converting a USB connected printer to Wireless. In most cases, removing the USB and reinstalling will fix it.

Computer Won't Boot

The blue screen (BSoD) or black screen (BkSoD) of death is a sign that your OS has encountered a stop error. Ask yourself if you have recently installed a new program, piece of hardware, updated a driver, or installed an update.

Data Recovery

Failures in hard drives were commonplace, requiring in-house Data Recovery services. It’s always good to have multiple backups, and opt for SSDs over HDDs.

Hardware Problems

Hardware needing computer repair included broken laptop screens, hard drive failures, and dead laptop batteries.

User Caused

Customers called for computer repair in regards to spilt liquids and tech support for forgotten passwords.

Mac Applications & Mac OS X (Macs are not immune to problems)

Mac applications causing slow performance topped customer reported issues. Customers needed help uninstalling software. Removing a Mac app is as simple as dragging it into the Trash. Best advice is to stick to Apple approved applications from the App Store. Mac users also suffer from many of the other issues on this computer repair report such as:

  1. Virus/Spyware/Malware/Pop-up Ads
  2. Internet Connectivity
  3. Running Slow
  4. Email Trouble
  5. Printer Woes
  6. Won't Boot
  7. Data Recovery
  8. Hardware Problems
  9. User Caused

Phone Problems

Customers received Adware and fake virus alerts using the Safari browser. Having the most current iOS on your iPhone is helpful in preventing these security issues.

TV Problems

TV related computer repair calls included applications, Internet connectivity, the TV is not starting, and teaching customers on how to use smart televisions.


RESCUECOM provides comprehensive computer repair and tech support, 24/7. RESCUECOM Certified Level-3 technicians provide immediate computer support through our patented software. To learn more about RESCUECOM’s products and services visit http://www.rescuecom.com or call (703) 986-3233.

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