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The Rescuecom Second Quarter 2012 Computer Reliability Report

The results are in for RESCUECOM’s Second Quarter 2012 Computer Reliability Report, which has Samsung taking the gold!


“As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable,” stated David Milman, CEO of RESCUECOM. “While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits.”


The Computer Reliability Report gives factual, unbiased data to determine the reliability of today’s personal computers. The top five manufacturers with the best overall computer reliability performances for the Second Quarter of 2012 are:


1. Samsung (422)

2. Lenovo/IBM (255)

3. Asus (159)

4. Apple (130)

5. Toshiba (117)


In analyzing the last Quarter, it becomes clear that Samsung is more committed than ever to producing quality computers for the market.  The lead in reliability that Samsung has over its nearest competitor (Lenovo/IBM) is a commanding one.  If Samsung can maintain its quality level going into the third and fourth Quarters of 2012, it may well produce the most reliable computers for back-to-school and holiday shopping.


One of the big stories with the Q2 Computer Reliability Report has to be how Apple has wavered.  Not long ago, Apple created some of the most reliable computers, but over the last few Quarters, their quality has steadily declined.  While Apple has become the most profitable company in the world, maintaining that standing may be coming at a cost that could lead to a consumer backlash, should their products continue to decline in reliability.


RESCUECOM determines the reliability of a manufacturer by comparing their market share of shipped computers, weighed against the percentage of computer support calls RESCUECOM handles for that same manufacturer. Higher scores indicate better reliability. Reliability is attributed to a combination of two areas: quality of components used by a manufacturer, and the success of after-sale support provided by the manufacturer. Low quality components lead to more frequent repairs, and a lack of manufacturer support will lead to customers seeking outside support options, such as RESCUECOM.


To be included in the Rescuecom Computer Reliability Report, manufacturers must have at least a 1% market share during for the period of the study. While tablet computers such as the iPad are not included in the current study, RESCUECOM anticipates that they will be included in future studies.

The top five most reliable computer manufacturers are given below, along with the data which was used to calculate reliability scores:

Manufacturer U.S. Computer Market Share (2)(Percentage of Share computers shipped) RESCUECOM Computer Repair Shares (1) (Percentage of service calls to 1-800-RESCUE-PC) Computer Reliability Score (1)
SAMSUNG 1.1% .3 422
IMB/LENOVO 8.0% 3.1% 255
ASUS 4.6% 2.9% 159
APPLE 11.6% 8.9% 130
TOSHIBA 6.3% 5.4% 117

(1) The computer repair share percentages and computer reliability score does not include “Other” computer manufacturers. This change does not affect the order of the ranking. “Other” is defined as all manufacturers that have below 1% market share.

(2) Market share numbers are provided by IDC.



RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO


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