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Rescuecom Announces Its 2012 Computer Reliability Report

For Rescuecom’s dedicated Blog readers: An Exclusive first look at this year’s Computer Reliability Report! The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

“Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company.  Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM.  For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The Computer Reliability Report scores for 2012 are:

1. Lenovo/IBM (281)

2. Toshiba (190)

3. Samsung (156)

4. Apple (151)

5. Asus (126)

6. HP/Compaq (100)

7. Dell (68)

8. Sony (64)

9. Acer (40)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers.  Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

The Rescuecom Computer Repair Share Score is calculated by taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of the manufacturers and multiplying by 100.   By considering the number of service calls as a function of each manufacturer’s market strength, Rescuecom is able to determine and score the reliability of computer manufacturers.

In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making important shifts.  It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent.  Over the years Lenovo/IBM has performed well on the Rescuecom Reliability Report, while Dell, HP and Acer have suffered declines.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

Manufacturer U.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1(Percentage of service calls to 1-800-RESCUE-PC) Computer Reliability Score1
LENOVO/IBM 7.3% 2.6% 281
TOSHIBA 10.3% 5.4% 190
SAMSUNG 1.7% 1.1% 156
APPLE 11.0% 7.3% 151
ASUS 3.8% 3.0% 126
HP/COMPAQ 23.2% 23.3% 100
DELL 22.6% 33.2% 68
SONY 2.2% 3.4% 64
ACER 8.2% 20.7% 40

1 – As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include “Other” computer manufacturers. This change does not affect the order of the ranking. “Other” is defined as all manufacturers that have below 1.0% market share.

2 – Market share numbers are provided by IDC.


RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman

One Response to “Rescuecom Announces Its 2012 Computer Reliability Report”

  1. I bought an HP laptop in Nov 2011, it has been to the repair depot twice for critical failure errors I have spent over 40 hours on it and now the fan is going. HP is not reliable as far as I am concerned.

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