Computer Support Blog

Given how fast the smartphone has gone from a novelty to a ubiquitous accessory in the hands of people from every demographic, it might be unsurprising to you how few manufacturers of smartphone accessories have tapped into all of the benefits of the smartphone for their accessories.  While many manufacturers focus on creating accessories that protect your mobile computing device or interface devices that make your mobile device act like a more traditional audio or video player, real innovators continue to create gadgets that use the full range of your mobile device.  Already, there are products that connect your smartphone to a controller to create a new handheld gaming system.  Brookstone wants you to use your Apple mobile devices to control Rover! Read more »

Security is a concern in the tech sector that only continues to grow.  The growth of security services pertaining to computers, smartphones and mobile computing devices is not a reflection on the industry’s unwillingness to adapt; technology continues to change at such a fast rate and hackers continue to adapt as well, necessitating an almost-constant development of new security-related products and services.  While many computers have been protected by the most robust anti-viral software ever created, as hackers take on smartphones and mobile computing devices, many of the major software developers have been slow to react.  Instead, consumers are discovering the benefits of mobile computing protection software, like Reliaty55. Read more »

Even though Facebook continues to grow and dominate the social network market, the Internet giant has had a pretty rough first half of the year.  The Facebook stock offering was fumbled and the value of the company remains below where it was when the IPO occurred.  Even before Facebook went public, one of the nagging concerns to both the corporate executives and potential investors was how Facebook was monetizing on mobile platforms.  No company, Facebook included, has yet produced a reliable, consistent, and strong revenue stream from advertisements launched on smartphones and tablet computers.  However, Facebook may be prepared to change that, which is making Facebook users wary. Read more »

Today, we have a disturbing experiment for you to try, assuming you are not using any form of advertisement blocking software and cookies are enabled in your web browser (they usually are if you have your computer set to automatically enter your login information when you visit your most frequented websites).  Open a search engine and initiate a search for something you have never looked for before and shares no commonality with any website you already frequent.  For example, search for “computer glasses” or, even more specifically, “Superfocus.”  Once the search results come up, visit every page on the first page of search results.  Tomorrow when you go online, if not sooner, consciously look at the advertisements on the websites you usually frequent.  The odds are better than even that whatever topic you searched in depth yesterday will appear heavily saturated on the sites you visit today.  In fact, because of Web Targeting, the odds are significantly biased toward advertisements you see being related to that random search topic. Read more »

With enthusiasm continuing to rise for Christopher Nolan’s final Batman film, The Dark Knight Rises, Batman is cool once again.  In fact, while interest in virtually every other super hero seems to be more subject to fashion and trends – Superman, for example, lost a lot of popularity during the 1990s when people were more interested in edgy and dark superheroes and antiheroes – Batman seems to be one of the most consistently popular superheroes in the United States.  Perhaps it is because Batman represents an attainable level of heroism, at least in the minds of most people.  Batman is, after all, just a man.  Sure, he is a billionaire, but financial concerns aside, he is just a ridiculously smart guy with a lot of very cool gadgets.  Now, there are two gadgets that could allow you to be more like the Batman by essentially replicating Batman’s famous grappling gun! Read more »

Video cameras have become such a commonplace accessory built into laptop computers that many young people forget that they can still be freestanding units!  Far from the clunky video surveillance tools of the film era, new IP cameras use wireless networks to transmit streaming videos from the camera unit to a secure, central router.  This allows you to use video cameras with much more discretion than ever before.  That does not mean that you should not have a stylish video camera, though.  For the perfect blend of style and functionality, the Zonet IP Camera is the IP camera to buy.

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It was not too long ago that webcams were a novelty.  Well before they were made standard equipment on virtually every laptop computer, webcams were a separate peripheral that allowed computer users to stream record and transmit small movies.  Even now webcams are a fun accessory for PCs and having an external webcam may offer you more versatility than the one embedded in your monitor or laptop computer.  For those who want more webcam options, it is hard to do better than the new Hercules HD Twist!

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If you have had M&M’s lately, you might be contributing to a growing problem without even knowing about it.  M&M’s has a current promotion on many of its wrappers advertising the chance to win free movie tickets.  This is very exciting; in addition to getting some candy, you have the chance to get into a movie for free!  How cool is that?  Your response might be a little different after you pull back the curtain and look at what MARS/M&M’s is actually doing (and they are not the only ones!).

When you go on the Internet to enter the code found on your wrapper of M&M’s, the site requests your birthdate and state.  This is a very odd redundancy as the M&M’s website requires you to provide your birthdate just to access the site (it reconfigures for different age groups, which is admittedly pretty cool).  After you have added your date of birth and state or territory, you may enter your game code.  When you enter your game code, you are compelled to provide your e-mail address before the site will tell you what you have won.

And lo!  The vast majority of winners who win anything from M&M’s.com have to enter their address . . . so M&M’s may mail you your movie coupon.  This may seem like a very exciting process that has you eager to go to the movie, as well as eat more candy (you could win again!).

But what has really happened?  In the space of about one minute, you have provided the MARS/M&M’s Corporation with your name, address, e-mail address and birthdate.  You have given the company everything they need to put you on a mailing list!

Virtually every company with an online presence now gets their data directly from their customers in this fashion.  Why pay for a mailing list from a competitor when you can simply have your customers furnish their contact information under the guise of winning something?  The bottom of the receipts for Taco Bell and Wal-Mart promise the chance of money each month when you call and inform the company about the service you received.  Some users online have reported spikes in e-mails from companies like Wal-Mart following filling out those surveys!

It used to be that businesses kept customers in the dark about how their names ended up on mailing lists.  With the rise of Internet contests and surveys that require you to give your contact information, the process is being redressed poorly.  But kudos to the big companies!  They have realized they do not need data miners; they just need to offer the possibility of getting something more with your seventy-five cent candy!

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

Yet again, big names in the technology world are getting heat for wandering into the still grey area of online privacy. As most of our communication rapidly shifts into the cyber medium, and as we continue abandoning communication methods that can’t keep up with the powerful, interconnected nature of smartphones, tablets, and computers, we might as well get used to constantly hearing about privacy and Internet security issues.

In a milestone step in the debate over data collection and transparency, Facebook recently reached an agreement with the Federal Trade Commission about how Facebook now has to clearly ask users to opt-in to its new programs, as opposed to changing privacy settings without anyone knowing. The move doesn’t affect the social network giant’s past actions, but it does threaten to fine the company $16,000 a day for future violations. Well, that’s a relief, at least partly. It’s good to know that someone in the government is looking out for us. Similarly, the Irish Data Protection Commissioner’s office is currently subjecting the company’s international headquarters in Ireland to an audit based on user concerns over the amount of information that the company stores on users. Once, again, good on you, Irish authorities.

Android developer Trevor Eckhart recently exposed an equally serious threat to user privacy. The threat comes in the form of a built-in app called CarrierIQ that runs on most Android, BlackBerry and Nokia devices. The app records immense amounts of data on smartphone users such as keystrokes and locations without asking permission first. The supposed aim of the app is to provide carriers and developers with data to better manufacture their products, according to The Atlantic Wire.

After an intense back-and-forth between Eckhart and the app’s developer in which the latter denied Eckhart’s claim and ordered him to cease-and-desist from discussing the app in the blogosphere, Eckhart finally showed in detail how the company was violating users’ privacy. So now we are faced with a new problem; not only are companies spying on people under the guise of product development, but they’re also denying it. This adds a whole new level of eeriness to the increasingly powerful technological big brother.

In many ways, the invasion of our Internet and technological privacy is necessary for the continued development of technology based on user trends and the likes. Atlantic Wire’s article presents a very interesting dilemma that we now face. The question, then, becomes, where do we draw the line? Do we stop now and slow down technological advancement, or should we let Facebook, Google, apps likes Carrier IQ, among many others to read us like open books, all in the name of progress? You see, there’s no easy answer.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com

In the wake of news stories about viruses and identity theft, Internet security remains a very real concern for everyone who goes online today.  Internet security issues have created a big business for programmers in the virus removal industry. But with dozens of computer anti-virus programs available on the market, it is hard to know which provides the best virus removal and the greatest Internet security.  For that, the best response may be overkill.

Researching Internet security issues and virus removal protocols is enough to make the head spin of anyone who is not a trained computer expert.  Astute computer users who just want to check out what the current threats to their computer are become baffled by technical jargon.  Looking at reports from the major Internet security companies like Symantec are likely to leave the average computer user confused.  After reading their report on the Packed.Generic.340, most computer users will not know how serious a threat it represents to their computer or if they need any form of virus removal.

Many companies that specialize in Internet security rely upon more than one antiviral software product to ensure they are adequately protecting their computer or network.  Some of the leading Internet security companies take the time to test the leading products on criteria like malware detection and virus removal.  AV Comparatives recently released their report on their tests of anti-viral software.  Even that, though, may be too much for the common computer user to handle and process.  Their testing methods are rigorous, methodical and designed for the best minds in Internet security and virus removal to understand.

Businesses only survive online when they have adequate Internet security and powerful virus removal.  Thousands of businesses and home computer users use the Rescuecom Internet Security Suite.  Rescuecom has one of the most reputable Internet security and virus removal products on the market.  As a leader in Internet security and virus removal, Rescuecom has a proven track record for business and home computer users.  Even though the Rescuecom Internet Security Suite may have more virus removal options and greater Internet security provisions than the average user is likely to need, you have to ask, “If the professionals are using this much protection, shouldn’t I?”

The answer, of course, is that you should.  With the threats of identity theft, infections that require aggressive virus removal and emerging Internet security concerns, private computer users should not skimp on their anti-viral software: overkill is safer than being under protected.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit https://www.rescuecom.com or call 1-800-RESCUE-PC.

For More Information, Contact:

David Milman, CEO

315-882-1100

david@rescuecom.com