Asus Ranked First in Q2 2009 Computer Reliability Report

Asus Ranked First in Q2 2009 Computer Reliability Report

FOR IMMEDIATE RELEASE:
August 18, 2009:

RESCUECOM's 2009 Second Quarter Top 5 Computer Reliability Report

ASUS, followed by APPLE and IBM/LENOVO, lock in the top three spots
 

SYRACUSE, N.Y., Aug. 18, 2009 -- The ASUS brand of personal computers is still holding its own, ranking highest in the latest RESCUECOM Computer Reliability Report. For the second time in a row, results have shown ASUS to be the newest leader in reliable personal computers.  RESCUECOM's 2009 second-quarter assessment ranked ASUS in the number-one slot, followed by APPLE and IBM/LENOVO, which locked in the number two and three spots, respectively. Top ranking brands would likely require less computer repair than those that rank on the bottom.

"Because ASUS just introduced the newest version of the EEE laptop last fall, the original predicted computer reliability of this laptop has been somewhat up in the air," says David A. Milman, RESCUECOM's founder and CEO. "However, a good eight months later, we're still receiving the fewest calls for computer repair and support with ASUS, while their market share is increasing, adding the EEE desktop to their line as well, indicating that this PC is continuing to prove itself in terms of computer reliability."

RESCUECOM's Computer Reliability Report was developed to provide statistical, unbiased data on the reliability of today's major name-brand personal computers. The scores are calculated by comparing the number of computers shipped from a particular company with the number of computer repair and service calls RESCUECOM handles relative to that company's computers. Data is collected and released on a quarterly basis.


"When it comes to buying a computer, quality of components and service by the manufacturer after the purchase play a big role in consumers' purchasing decisions," Milman says. "Our reports deliver the most up-to-date information, based on our ability to define and predict the anticipated reliability of today's most popular PCs, minimizing the need for computer repair during the time you own it."

For the second quarter of 2009, IDC reported a total of over 16 million shipped units among eight major brands. Over this same time period, Rescuecom received 11,560 calls for computer repair and support related to these brands. "Computer Reliability" is based on two key measures, including the quality of the components and software that's used in manufacturing the computer, and the post-sale support that's provided by the manufacturer to its customers. The higher the score, the greater the reliability of the brand. The top five contenders and their computer reliability scores are as follows:

  • ASUS (416)
  • APPLE (394)
  • IBM/LENOVO (314)
  • TOSHIBA (218)
  • HP/COMPAQ (142)

 The following data was used to calculate reliability scores for the Computer Reliability Report, 2Q 2009.

Manufacturer

U.S. Computer Market Share (percentage of computers shipped)

RESCUECOM Computer Repair Share (number of service calls to (703) 986-3233)

Computer Reliability

Score

ASUS

2.5%

0.6%

416

APPLE

8.7%

2.2%

394

IBM/LENOVO

4.2%

1.3%

314

TOSHIBA

7.6%

3.5%

218

HP/COMPAQ

25.6%

18.1%

142

Data Source: IDC

 
About RESCUECOM

RESCUECOM provides homes and businesses with 24/7 computer repair and support. RESCUECOM meets every tech support need, including data recovery, virus removal, wired and wireless networking and support for all brands of hardware and software. "When it comes to your technology, we hook you up!" For information on products, services, and computer repair, visit http://www.rescuecom.com or call (703) 986-3233.


For More Information, Contact:
Christina Johnson, PR Specialist
1-800-737-2837
cjohnson@rescuecom.com

Google Reviews

Larry Hyde
in the last week
Rescuecom has been a great service over the last 7 years that I have been using the service. They ar
...Rescuecom has been a great service over the last 7 years that I have been using the service. They are timely and they fix the issue fast and on the first time and every time I have a problem with my computer. All of the staff are friendly , helpful and professional in helping me and that is rare in this day and age. I highly recommend there services to others that need technical help. less
Susan McKenzie
a week ago
Anthony was fabulous! And Rescuecom responded within 15 minuets of my initial call! I would definite
...Anthony was fabulous! And Rescuecom responded within 15 minuets of my initial call! I would definitely recommend them very highly. less
Dean Engel
2 weeks ago
Excellent response time and quickly resolved the issue with the computer in a timely manner and this
...Excellent response time and quickly resolved the issue with the computer in a timely manner and this was done even on a late Saturday evening! I will highly recommend your services to others and thank you Rescuecom. less
Kathy Mastrandea
2 weeks ago
Placed a call to rescuecom for computer data recovery help and response time was very fast and had m
...Placed a call to rescuecom for computer data recovery help and response time was very fast and had my computer back up and running quickly. Really convenient not to have to bring computer anywhere. All fixing was done remotley by tech, Anthony. Great working with him.Even helped in setting up new computer. Nice to know I can call whenever I need any help!! Thanks Anthony! less
View all Google reviews

Featured in:


the New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes