Your Satisfaction Is Guaranteed
RESCUECOM guarantees our recommended solution will fix Your problem, or there is no charge.
Our technician will diagnose the issue, recommend a solution and provide a quote to solve the problem. You will never pay more than the quote for the recommended solution. If you do not want to continue with our recommended solution, then you only pay the minimum diagnostic fee charged at the time of booking.
RESCUECOM provides a 90 day satisfaction guarantee on all services. If our recommended solution did not fix the problem, we will provide additional remote support, or On-Site when required, at no charge.
If we cannot fix the problem, we will refund service charges, up to a maximum of $250.00.
All RESCUECOM guarantees are void if you do not allow us to fix the problem or if anyone other than a RESCUECOM certified technician works on your system
Cancellation Policy
At the time a service call is scheduled, you will be charged the minimum diagnostic fee for that service.
After a service call has been scheduled, you may cancel the service call for any reason with at least (4) hours notice prior to the time of service, at which time You will be given the option of a full credit towards future service or a refund.
If you need to cancel Your appointment with less than (4) hours notice, You will be issued a credit for services in the full amount you were charged. You may use this credit at any time within a one year period to pay for future services. Such credits are not redeemable for parts or cash.