Computer, PC, Tablet Reliability

Computer, PC, Tablet Reliability

RESCUECOM’s 2013 Q3 Computer Reliability Report released.

The results are in for RESCUECOM’s 2013 Q3 Computer Reliability Report; Samsung maintains a strong lead, while Apple shifts downward in computer reliability score.

SYRACUSE, N.Y. November 18, 2013 – “While Samsung still outperforms other manufacturers in computer reliability, the top 4 of top-ranking computer manufacturers perform well above the competition” stated David Milman, CEO of RESCUECOM. “RESCUECOM’s Level 3 Certified Technicians handle a great number of calls for tech support as well as for computer repair from all 8 of the ranking manufacturers.”

The computer reliability report scores for 2013 Q3 are:

1. Samsung (694)
2. Apple (259)
3. Lenovo/IBM (250)
4. ASUS (212)
5. Toshiba (69)
6. HP (66)
7. Dell (50)
8. Acer (19)

Samsung walks away from the others with just over 1 percent of the repair share and a reliability score more than double that of Apple, the next highest ranked manufacturer.

Toshiba gains in both market share as well as computer reliability, rising from seventh to fifth in overall rank.

IBM/Lenovo, HP, Dell, and Acer vary only slightly from the last quarter in both market share and computer reliability.

During what has been traditionally dubbed the “back to school” quarter, new product launches and seasonal strength can be credited for the U.S. market positive results. Yet, of the top 8 manufacturers in this report, only 4 show an increase in market share, Asus showing a gain of about 3.4%.

Apple shows the greatest decline from quarter 2 in computer reliability, dropping to less than half of its score during the second quarter. IBM/Lenovo ranks near Apple in reliability, with Asus not far behind IBM/Lenovo.

RESCUECOM determines the manufacturer’s reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM’s Level-3 Certified Technicians handle for the same manufacturer.

RESCUECOM used the following data to calculate reliability scores for the 2013 Q3 Computer Reliability Report:

ManufacturerU.S. Computer Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1, 2
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1, 2
SAMSUNG 9.3% 1.4% 694
APPLE 23.5% 9.1% 259
LENOVO/IBM 7.0% 2.8% 250
ASUS 7.6% 3.6% 212
TOSHIBA 4.4% 6.4% 69
HP 17.8% 27.0% 66
DELL 13.7% 27.2% 50
ACER 3.5% 18.5% 19

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include “other” manufacturers. “Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

Christina Johnson
cjohnson@rescuecom.com
1-800-737-2837

Google Reviews

linda minikus
a week ago
I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets.
...I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets. My tech person, Anthony, a veteran who by the way proudly served and sacrificed for our great nation, spent at last count 4 1/2 hours resolving my needs. I naively thought, being the computer dinosaur that I am, that my service requests were easy and would be resolved quickly so was hesitant once I found out what it was going to cost but I knew I needed a specialist and liked the fact that it (service call) could be done without leaving home. Let me tell you Anthony had his hands full and he did not disappoint! I simply can not describe what he had to go through with me because as embarrassing as it is, I am computer illiterate and could not follow instructions or perform even the simplest of steps in order for him to sign and navigate through and update my system. Anthony, although I got testy at times, maintained a high degree of professionalism; was skillful at explaining his commands; polite and steadfast to the task at hand throughout the entire call. Poor Anthony, it was the nightmare of nightmare service calls. The service call has ended but he has yet to finalize my service requests which will be completed on Monday. Technologically educated, resourceful, committed and knowledgeable is an under statement!! You will not regret calling this company for your technological needs. Linda M. less
Gary Clem
a week ago
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Lee Christine Brownlee
a week ago
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...I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extremely helpful in getting my system up and running as quickly as possible. Thank you. less
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3 weeks ago
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...Fast service. Friendly techs. I highly recommend this place. less
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