Computer, PC, Tablet Reliability

Computer, PC, Tablet Reliability

RESCUECOM's 2013 Q2 Computer Reliability Report released; including tablets!

The results are in for RESCUECOM's 2013 Q2 Computer Reliability Report; Samsung continues a significant lead, while Apple shows impressive gains in computer reliability scores.

SYRACUSE, N.Y. August 21, 2013 - "Apple's performance in computer reliability demonstrated the greatest improvement over the first quarter of this year," stated David Milman, CEO of RESCUECOM. "While Apple's computer market share has remained relatively unchanged from the first quarter, accounting for about 26%, Apple's reliability score has nearly doubled." The number of Tech Support requests received by RESCUECOM's Level 3 Certified technicians for Apple computers has been reduced by more than half during the second quarter of 2013.

The computer reliability report scores for 2013 Q2 are:

1. Samsung (874)
2. Apple (503)
3. Lenovo/IBM (230)
4. ASUS (191)
5. Dell (56)
6. HP (53)
7. Toshiba (41)
8. Acer (21)

Samsung still is the top performer in computer reliability with a repair share of only slightly more than one percent. Samsung remains ahead of the next nearest manufacturer by a wide margin.

Lenovo/IBM, a long-time top performer in computer reliability, has only dropped as low as third place in recent quarterly reports. Over the past two years, Lenovo/IBM has made small market share gains, fluctuating between five and eight percent, yet holding very strong in computer reliability.

HP and Dell have consistently ranked in the mid-range of top performers in computer reliability, but HP has always been positioned ahead of Dell. For the first time in the history of RESCUECOM computer reliability studies, Dell has overtaken HP!

ASUS pushed through to second in computer reliability for the second half of 2012. In the first two quarters of 2013, ASUS still maintains fourth position, above other leading manufacturers.

RESCUECOM determines the manufacturer's reliability by comparing their market share of shipped computers in a given time period to the percentage of computer repair calls RESCUECOM's Level-3 Certified Technicians handle for the same manufacturer.

The most reliable computer manufacturers (order of reliability), along with the data used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share1, 3
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1, 2
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1, 2
SAMSUNG 9.7% 1.1% 874
APPLE 26.3% 5.2% 503
LENOVO/IBM 6.6% 2.8% 230
ASUS 4.2% 2.2% 191
DELL 15.2% 27.4% 56
HP 16.2% 30.5% 53
TOSHIBA 3.4% 8.4% 41
ACER 4.0% 18.8% 21

1 - Computer repair share percentages and computer reliability scores include tablets.

2 - The computer reliability report does not include "other" manufacturers. "Other" is defined as all manufacturers that have below 1.0% market share.

3 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

linda minikus
a week ago
I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets.
...I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets. My tech person, Anthony, a veteran who by the way proudly served and sacrificed for our great nation, spent at last count 4 1/2 hours resolving my needs. I naively thought, being the computer dinosaur that I am, that my service requests were easy and would be resolved quickly so was hesitant once I found out what it was going to cost but I knew I needed a specialist and liked the fact that it (service call) could be done without leaving home. Let me tell you Anthony had his hands full and he did not disappoint! I simply can not describe what he had to go through with me because as embarrassing as it is, I am computer illiterate and could not follow instructions or perform even the simplest of steps in order for him to sign and navigate through and update my system. Anthony, although I got testy at times, maintained a high degree of professionalism; was skillful at explaining his commands; polite and steadfast to the task at hand throughout the entire call. Poor Anthony, it was the nightmare of nightmare service calls. The service call has ended but he has yet to finalize my service requests which will be completed on Monday. Technologically educated, resourceful, committed and knowledgeable is an under statement!! You will not regret calling this company for your technological needs. Linda M. less
Gary Clem
a week ago
I was doing a google search for virus fixes on iPhones and found Rescuecom and I called the phone on
...I was doing a google search for virus fixes on iPhones and found Rescuecom and I called the phone on the website. The Technician that worked with was very helpful , professional and helped in a timely manner with my issue. I would highly recommend your service to others. Thank you for you help. less
Lee Christine Brownlee
a week ago
I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extre
...I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extremely helpful in getting my system up and running as quickly as possible. Thank you. less
Mason Phillips
3 weeks ago
Fast service. Friendly techs. I highly recommend this place.
...Fast service. Friendly techs. I highly recommend this place. less
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