Computer Reliability

Computer Reliability


The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

SYRACUSE, N.Y., Feb. 20, 2012 – “Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company. Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM. For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The computer reliability report scores for 2012 are:

1. Lenovo/IBM (281)
2. Toshiba (190)
3. Samsung (156)
4. Apple (151)
5. Asus (126)
6. HP/Compaq (100)
7. Dell (68)
8. Sony (64)
9. Acer (40)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

The Rescuecom Computer Repair Share Score is calculated by taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of the manufacturers and multiplying by 100. By considering the number of service calls as a function of each manufacturer’s market strength, Rescuecom is able to determine and score the reliability of computer manufacturers.

In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making important shifts. It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent. Over the years Lenovo/IBM has performed well on the Rescuecom reliability report, while Dell, HP and Acer have suffered declines.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1
LENOVO/IBM 7.3% 2.6% 281
TOSHIBA 10.3% 5.4% 190
SAMSUNG 1.7% 1.1% 156
APPLE 11.0% 7.3% 151
ASUS 3.8% 3.0% 126
HP/COMPAQ 23.2% 23.3% 100
DELL 22.6% 33.2% 68
SONY 2.2% 3.4% 64
ACER 8.2% 20.7% 40

1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.

2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

Larry Hyde
in the last week
Rescuecom has been a great service over the last 7 years that I have been using the service. They ar
...Rescuecom has been a great service over the last 7 years that I have been using the service. They are timely and they fix the issue fast and on the first time and every time I have a problem with my computer. All of the staff are friendly , helpful and professional in helping me and that is rare in this day and age. I highly recommend there services to others that need technical help. less
Susan McKenzie
a week ago
Anthony was fabulous! And Rescuecom responded within 15 minuets of my initial call! I would definite
...Anthony was fabulous! And Rescuecom responded within 15 minuets of my initial call! I would definitely recommend them very highly. less
Dean Engel
2 weeks ago
Excellent response time and quickly resolved the issue with the computer in a timely manner and this
...Excellent response time and quickly resolved the issue with the computer in a timely manner and this was done even on a late Saturday evening! I will highly recommend your services to others and thank you Rescuecom. less
Kathy Mastrandea
2 weeks ago
Placed a call to rescuecom for computer data recovery help and response time was very fast and had m
...Placed a call to rescuecom for computer data recovery help and response time was very fast and had my computer back up and running quickly. Really convenient not to have to bring computer anywhere. All fixing was done remotley by tech, Anthony. Great working with him.Even helped in setting up new computer. Nice to know I can call whenever I need any help!! Thanks Anthony! less
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