Computer Reliability

Computer Reliability


The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

SYRACUSE, N.Y., Feb. 20, 2012 – “Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company. Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM. For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The computer reliability report scores for 2012 are:

1. Lenovo/IBM (281)
2. Toshiba (190)
3. Samsung (156)
4. Apple (151)
5. Asus (126)
6. HP/Compaq (100)
7. Dell (68)
8. Sony (64)
9. Acer (40)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

The Rescuecom Computer Repair Share Score is calculated by taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of the manufacturers and multiplying by 100. By considering the number of service calls as a function of each manufacturer’s market strength, Rescuecom is able to determine and score the reliability of computer manufacturers.

In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making important shifts. It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent. Over the years Lenovo/IBM has performed well on the Rescuecom reliability report, while Dell, HP and Acer have suffered declines.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1
LENOVO/IBM 7.3% 2.6% 281
TOSHIBA 10.3% 5.4% 190
SAMSUNG 1.7% 1.1% 156
APPLE 11.0% 7.3% 151
ASUS 3.8% 3.0% 126
HP/COMPAQ 23.2% 23.3% 100
DELL 22.6% 33.2% 68
SONY 2.2% 3.4% 64
ACER 8.2% 20.7% 40

1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.

2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

BG Properties
3 weeks ago
I have been using Rescuecom for over 4 years now and they always available to help me when I need he
...I have been using Rescuecom for over 4 years now and they always available to help me when I need help from them. I can always count your lead senior technician to take care of our computer needs. I am a big supporter of your service and what you do for people like me that need technology assistance in the fast changing world of computing. Thank you Rescuecom for being there when I need you most. less
Barry Yamada
3 weeks ago
Rescuecom was a great discovery today, I am happy to report that we are back on track thanks to your
...Rescuecom was a great discovery today, I am happy to report that we are back on track thanks to your Rescuecom support and help. It is good to know that we have protection and I can get help on this failed hard drive. I will highly recommend your service to others here that need this keep of help. Thank for getting us squared away Rescuecom less
Rod Stratman
3 weeks ago
I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 year
...I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 years and they do a great Job of protecting it. When I call and need something done , they are always professional , polite and helpful and they take care of the issues quickly and in a timely manner. Anyone that doesn't have this service should give Rescuecom a try to help your computer needs. I highly recommend Rescuecom when people ask me who they would recommend for computer service and protection. less
Susan Kelly
a month ago
Very fast and effective. I found them on a Sunday when I thought I'd never be able to find a compute
...Very fast and effective. I found them on a Sunday when I thought I'd never be able to find a computer repair source and my computer was fixed remotelywithin 2 hours. I highly recommend there service to others that are looking for computer help and assistance with Technology. Thanks Rescuecom. less
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