Computer Reliability

Computer Reliability


The results are in for RESCUECOM’s Annual 2012 Computer Reliability Report; Lenovo/IBM returns to dominance while Samsung grows significantly!

SYRACUSE, N.Y., Feb. 20, 2012 – “Entering 2012, Lenovo/IBM’s rise in reliability will be an important boost for the company. Although Apple’s market share has risen over the last 12 months, its reliability has declined. The comparatively smaller Toshiba and Samsung are illustrating interesting reliability trends worth watching over the coming year,” stated David Milman, CEO of RESCUECOM. For 2012, Rescuecom now includes all manufacturers with a market share of at least above one percent in this report.

The computer reliability report scores for 2012 are:

1. Lenovo/IBM (281)
2. Toshiba (190)
3. Samsung (156)
4. Apple (151)
5. Asus (126)
6. HP/Compaq (100)
7. Dell (68)
8. Sony (64)
9. Acer (40)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

The Rescuecom Computer Repair Share Score is calculated by taking the U.S. Computer Market Share of the manufacturer, dividing it by the percentage of calls Rescuecom receives for service of the manufacturers and multiplying by 100. By considering the number of service calls as a function of each manufacturer’s market strength, Rescuecom is able to determine and score the reliability of computer manufacturers.

In analyzing the computer reliability scores for 2012, RESCUECOM sees the market making important shifts. It will be worth watching Samsung to see if they can maintain reliability as their market share continues its ascent. Over the years Lenovo/IBM has performed well on the Rescuecom reliability report, while Dell, HP and Acer have suffered declines.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1
LENOVO/IBM 7.3% 2.6% 281
TOSHIBA 10.3% 5.4% 190
SAMSUNG 1.7% 1.1% 156
APPLE 11.0% 7.3% 151
ASUS 3.8% 3.0% 126
HP/COMPAQ 23.2% 23.3% 100
DELL 22.6% 33.2% 68
SONY 2.2% 3.4% 64
ACER 8.2% 20.7% 40

1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.

2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

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linda minikus
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I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets.
...I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets. My tech person, Anthony, a veteran who by the way proudly served and sacrificed for our great nation, spent at last count 4 1/2 hours resolving my needs. I naively thought, being the computer dinosaur that I am, that my service requests were easy and would be resolved quickly so was hesitant once I found out what it was going to cost but I knew I needed a specialist and liked the fact that it (service call) could be done without leaving home. Let me tell you Anthony had his hands full and he did not disappoint! I simply can not describe what he had to go through with me because as embarrassing as it is, I am computer illiterate and could not follow instructions or perform even the simplest of steps in order for him to sign and navigate through and update my system. Anthony, although I got testy at times, maintained a high degree of professionalism; was skillful at explaining his commands; polite and steadfast to the task at hand throughout the entire call. Poor Anthony, it was the nightmare of nightmare service calls. The service call has ended but he has yet to finalize my service requests which will be completed on Monday. Technologically educated, resourceful, committed and knowledgeable is an under statement!! You will not regret calling this company for your technological needs. Linda M. less
Gary Clem
in the last week
I was doing a google search for virus fixes on iPhones and found Rescuecom and I called the phone on
...I was doing a google search for virus fixes on iPhones and found Rescuecom and I called the phone on the website. The Technician that worked with was very helpful , professional and helped in a timely manner with my issue. I would highly recommend your service to others. Thank you for you help. less
Lee Christine Brownlee
a week ago
I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extre
...I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extremely helpful in getting my system up and running as quickly as possible. Thank you. less
Mason Phillips
2 weeks ago
Fast service. Friendly techs. I highly recommend this place.
...Fast service. Friendly techs. I highly recommend this place. less
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