Computer Support Blog

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Tech Support Blog

Tech Support Blog

The Advantages of Online Computer Support

RESCUECOM understands the need for fast and reliable service in today’s world, which is why we offer online computer support for homes and businesses.

Online computer support is a necessity.  In today’s world, when things need to be done as fast as possible, people do not have time to wait for computer repair.

The advantages of online computer support are plentiful: Read more »



Protect Your Laptop Computer Against Power Surges

RESCUECOM reminds you to keep your laptop computer and its power supply protected.

Summer is here, and with it comes increased electrical usage that could damage your laptop computer.  Without proper precautions, even something as simple as your air conditioner turning on could result in the need for serious computer repair. Read more »



TESTIMONIAL, ANTI VIRUS CLEAN UP OF MAY 27, 2010

 

PRESIDENT DAVID,
I HOPE THIS ADDRESS IS CORRECT SO YOU RECEIVE THIS MESSAGE.
IT WAS A FLUKE THAT I WAS GIVEN YOUR 800 NUMBER WHEN I CALLED BEST-BY FOR A GEEK. AFTER SEVERAL LAYERS OF PHONE CALLS I FOUND YOUR FIRM. PRAISE THE LORD.

I WANT TO COMMEND YOUR STAFF FOR THE EXCELLENT SERVICE I RECEIVED ON MAY 27TH & 30TH FROM STANLEY. JOSHUA AND ESPECIALLY ROY H. OF FLORIDA.
I WAS HESITANT ABOUT GIVING MY VISA CARD NUMBER TO STANLEY A TOTAL STRANGER, BUT I WAS DESPERATE. I THOUGHT MY SYMANTEC ANTI VIRUS WAS TAKING GOOD CARE OF ME. IT WAS NOT UNTIL I WORKED WITH ROY H. THAT I LEARNED THAT THIS VIRUS CRAP NEVER GOES AWAY UNTIL I HAVE YOUR TEAM
ERASE IT. I DELETE COOKIES EVERY DAY.

ROY IS A REAL ASSET TO YOUR TEAM. I WATCHED HIM ON MY SCREEN AS HE TOOK REMOTE CONTROL OF MY COMPUTER.  NOT ONCE WAS HE EVER STUMPED OR WAS THERE A DELAY WHILE OTHER TECH’S WOULD SAY THERE IS A PROBLEM THEY HAD TO FIGURE OUT.

DAVID, THANKS TO ROY I HAVE LEARNED THAT JUST LIKE AN AUTO YOU HAVE TO HAVE PREVENTATIVE MAINTENANCE. MY PC WAS LOCKING UP TRYING TO ACCESS THE INTERNET. I NOW HAVE MUCH FASTER SPEED. IT’S TOO BAD THESE HACKERS HAVE TO RUIN SUCH WONDERFUL INTERNET ACCESS.

I WILL NOT HESTATE TO RECOMMEND RESCUECOM.
THANK YOU RESCUE TEAM.
DWANE W.
OVERLAND PARK, KS

 



RESCUECOM Releases Spring Cleaning Tips for Your PC

 

FOR RELEASE:
May 3, 2010:

RESCUECOM Releases Spring Cleaning Tips for Your PC

SYRACUSE, N.Y., May 3rd – With the arrival of spring, RESCUECOM has put together five helpful ways to do a spring cleaning on your computer. Nowadays, spring cleaning shouldn’t just pertain to your home and yard – simple upkeep of your personal computer will provide immediate benefits now and prevent the need for computer repair in the long run. Help yourself today by trying these five easy-to-follow tips, and avoid needing computer support and computer repair in the future. Read more »



RESCUECOM Releases Annual 2010 Computer Reliability Report

The results are in for RESCUECOM’s Annual 2010 Computer Reliability Report, Apple claims the top spot!

SYRACUSE, N.Y., Feb. 22, 2010 – “Before making any computer purchases in 2010, RESCUECOM encourages consumers and businesses alike, to consider the reliability of their favorite brands. We are committed to helping you make the best decision on your computer purchases through our Computer Reliability Report” stated David Milman CEO of RESCUECOM. Read more »



September’s Finally Here

September’s finally here, and with it comes two certainties: the changing of the leaves and the mad rush to your local office supply store for academic paraphernalia. But in the hustle and bustle of shopping, you often miss one of the most important steps in getting ready for the upcoming semester: preparing your computer. Many students assume that if their operating system is up-to-date and their music library is packed, they’re ready to head to class. However, there are a few extra steps every student should take to ensure their school year goes off without a hitch. Read more »



RESCUECOM’s 2009 Second Quarter Top 5 Computer Reliability Report

 

FOR IMMEDIATE RELEASE

RESCUECOM’s 2009 Second Quarter Top 5 Computer Reliability Report
ASUS, followed by APPLE and IBM/LENOVO, lock in the top three spots

SYRACUSE, N.Y., Aug. 18, 2009 — The ASUS brand of personal computers is still holding its own, ranking highest in the latest RESCUECOM Computer Reliability Report. For the second time in a row, results have shown ASUS to be the newest leader in reliable personal computers. RESCUECOM’s 2009 second-quarter assessment ranked ASUS in the number-one slot, followed by APPLE and IBM/LENOVO, which locked in the number two and three spots, respectively. Top ranking brands would likely require less computer repair than those that rank on the bottom. Read more »



Microsoft, Yahoo, and Micro-Hoo and what it all means for Google

I think everyone is missing the point of the Yahoo-Microsoft deal. Most people have forgotten Novell, except the people in Provo, UT still reeling from the destruction of the Microsoft machine, and of course, Eric Schmidt, CEO of Google. Eric Schmidt took over the reins at Novell in March 1997, when Microsoft was outselling Novell’s Netware Operating System 9 to 5, certainly the decline of Novell’s once 90%+ share of the Network Operating System to just about nothing today should not be lost on the folks over at Google. Read more »



Laptop Repair

 

When you’re on the go and having laptop problems, RESCUECOM’s laptop repair service can respond 24/7 to your wireless, virus, and software issues.

Our techs at RESCUECOM see many laptop repair problems; one of the most common is laptop screen repair. Laptop screens typically use liquid crystal display (or LCD) to show images and are made up of millions of little dots called pixels. When sections of your screen appear distorted or smudged, these pixels are probably “stuck” on one color and may need laptop screen repair. Professional laptop screen repair services may be able to fix or “unstick” small amounts of damaged pixels, or just turn them off so that they appear black. A white or black pixel is a dead pixel, and likely cannot be fixed through laptop screen repair. With too many dead pixels, laptop screen repair may not be enough, and you may need to replace your screen. Read more »



Computer Networking Support

 

Help and expertise for your home or business to go wireless, speed up connections or create a network with RESCUECOM’s computer networking support.

Computer networking allows several computers to communicate with one another and share files, Internet connections, printers and other devices. A router can share an Internet connection from a modem among multiple computers creating what’s called a local area network (LAN).

 

Wireless technology is enhancing the possibilities of computer networking even further. With proper wireless network adapters, you can connect any computer to a wireless router or WiFi hotspot, or use a wireless router to replace an existing wired network with wireless computer networking support. Wireless connections rely on radio waves, similar to televisions, cell phones and radios. Most new laptops and many desktops come installed with wireless transmitters. There also are wireless cards and USB wireless adapters that you can purchase and install yourself, along with wireless routers, and computer networking support and wireless network troubleshooting help from RESCUECOM, to set up a wireless network. Read more »



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