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Tech Support Blog

Tech Support Blog

Rescuecom Releases Top 5 Tips for Handling a Technology Crisis

SYRACUSE, N.Y., August 19, 2010 – Any computer malfunction is a nerve wracking experience.  Whether it’s a situation that requires significant computer repair, or only minimal computer support, every computer crisis can seem like a catastrophe.  Rescuecom’s computer support specialists offer theses 5 tips for handling your next technology crisis.  Read more »


Business Support and Computer Repair Needs to be Fast and Reliable

Your business needs technology, and that technology doesn’t always work.  So how do you choose where to go for your computer repair and business support needs?

Business technology used to be simple: a computer or two, a phone, and maybe a fax machine.

Today’s technology is far more complicated.  Most businesses, even the small ones, rely on multiple pieces of technology, from networked computers, to printers, to servers, and that’s just the hardware.  When you add in software such as different operating systems, office productivity suites, email, scheduling, and payroll programs, many businesses find themselves dependant on technology that isn’t always reliable.

When technology isn’t reliable, you need business support and computer repair that is. Read more »


Laptop Computers: Overheating can Lead to Computer Repair

Recently, Sony recalled over 500,000 Vaio laptops.  The reason behind the recall was a common laptop computer issue: overheating.  In this case though, it went beyond a standard computer repair problem.  The Vaios overheated to the point of melting parts of the computer and becoming a burn risk for users.  With this computer repair issue in the news, RESCUECOM feels now is an excellent time to remind laptop users of the dangers of overheating.

First, it’s valuable to know that a laptop computer that simply feels hot does not necessarily need computer repair.  Modern laptop computers are designed to run with almost as much power and speed as desktop PCs.  However, with considerably less space for cooling systems, sometimes laptop computers can get a bit hot. Read more »


Dell Computers May Need Repair

Recently, it was revealed that Dell Computers had misled and possibly outright lied to customers who had purchased one of their computers and were in need of computer repair.  This is not the first time Dell has come under scrutiny for their computer repair and customer service practices.  In light of these recent revelations, RESCUECOM offers some information and clarification for those Dell Computer customers who may be in need of computer repair.

The Dell computers that were affected were OptiPlex desktop PCs sold between 2003 and 2005.  These Dell computers were primarily sold to business customers, usually in large quantities.  The computer repair problems that then cropped up would, therefore, put the customer’s business at risk. Read more »


Online Business Needs: Network Service

RESCUECOM offers suggestions on choosing the right network for your online business needs.

Today, almost every business functions at least partly online.  Choosing the right network and maintaining it can be hard, so RESCUECOM offers network service, tailored to your meet your online business needs. Read more »


Protect Your Laptop Computer Against Power Surges

RESCUECOM reminds you to keep your laptop computer and its power supply protected.

Summer is here, and with it comes increased electrical usage that could damage your laptop computer.  Without proper precautions, even something as simple as your air conditioner turning on could result in the need for serious computer repair. Read more »


RESCUECOM Releases Annual 2010 Computer Reliability Report

The results are in for RESCUECOM’s Annual 2010 Computer Reliability Report, Apple claims the top spot!

SYRACUSE, N.Y., Feb. 22, 2010 – “Before making any computer purchases in 2010, RESCUECOM encourages consumers and businesses alike, to consider the reliability of their favorite brands. We are committed to helping you make the best decision on your computer purchases through our Computer Reliability Report” stated David Milman CEO of RESCUECOM. Read more »


September’s Finally Here

September’s finally here, and with it comes two certainties: the changing of the leaves and the mad rush to your local office supply store for academic paraphernalia. But in the hustle and bustle of shopping, you often miss one of the most important steps in getting ready for the upcoming semester: preparing your computer. Many students assume that if their operating system is up-to-date and their music library is packed, they’re ready to head to class. However, there are a few extra steps every student should take to ensure their school year goes off without a hitch. Read more »


Laptop Repair

 

When you’re on the go and having laptop problems, RESCUECOM’s laptop repair service can respond 24/7 to your wireless, virus, and software issues.

Our techs at RESCUECOM see many laptop repair problems; one of the most common is laptop screen repair. Laptop screens typically use liquid crystal display (or LCD) to show images and are made up of millions of little dots called pixels. When sections of your screen appear distorted or smudged, these pixels are probably “stuck” on one color and may need laptop screen repair. Professional laptop screen repair services may be able to fix or “unstick” small amounts of damaged pixels, or just turn them off so that they appear black. A white or black pixel is a dead pixel, and likely cannot be fixed through laptop screen repair. With too many dead pixels, laptop screen repair may not be enough, and you may need to replace your screen. Read more »


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