Amzaon is 2016's Most Reliable

Amzaon is 2016's Most Reliable

Kindle Review: RESCUECOM Gives It High Marks for Computer Reliability

By morningstar.com on April 4, 2016

SYRACUSE, N.Y., April 4, 2016 /PRNewswire/ -- The latest 2016 RESCUECOM Computer Reliability Report - based on 60,000 service call requests into our hot line annually - rates the Kindle as the most trouble-free device.

Spring is here and time to get rid of the old and bring in the new! If this for you means purchasing a new computer to replace your outdated or poorly performing device, RESCUECOM’s Computer Reliability Report will prepare you to bring home only the best, most reliable computer.

Amazon has taken over as the most reliable brand because RESCUECOM’s Computer Reliability Report now includes tablets and PCs of all brands with a market share of over 1%.

The strong performance and popularity of Kindle tablets as well as the launch of several new Amazon products in the summer of 2015 has earned Amazon this top reliability rank.

To create the ReliabilityScore™, RESCUECOM compares a brand’s market share against its RepairShare™, or percentage of computer repair calls received for its devices, to create a number representing its ReliabilityScore™.

Each brand receives a ReliabilityGrade™ as a familiar way to compare it with others, ranking from A+ to F with C, or average, considered acceptable. Each brand also receives a rank, or a numbered place on the list from the most to least reliable brand.

This inclusion in this year’s RESCUECOM Computer Reliability Report of all manufacturers with a market share of at least 1% allows for more in-depth analysis and comparison enabling consumers to make better choices when purchasing new technology.

RCA makes a return in 2016 by ranking second place due mostly to its popular tablets, particularly its 2-in-1 tablets such as the Viking, Maven Pro, and Cambio.

Apple has not dropped dramatically in reliability and only slightly in its rank, taking third this year. Its devices account for fewer tech support calls than most and steadily attract consumers, the Mac and MacBook Pro remaining popular alternatives to PCs.

Verizon is a brand that has come and gone in RESCUECOM’s Computer Reliability Report due to shifts in market share, taking fourth rank in this year’s report thanks mainly to the sales of its own tablets like the Ellipsis 8.

Charted Results of the 2016 Computer Reliability Report:

BrandU.S.
Computer
/Tablet
PC
/Tablet
Market
Share
1, 3
(Percentage of
Share computers
shipped)
RESCUECOM Computer
/Tablet
PC
/Tablet
Repair
Share
1, 2
(Percentage of
service calls
to
)
Reliability Score
1, 2
Relia-
bility Score
1, 2
Reliability GradeRelia-
bility Grade
1. Amazon.com1. Amazon100.0911560A+
2. RCA50.172890A+
3. Apple21.32.5849A+
4. Verizon1.40.2809A+
5. LG4.10.6677A+
6. Samsung6.91.9363A
7. Asus4.33.8113B
8. Microsoft2.12.297B-
9. IBM/
Lenovo
6.17.779C
10. Acer2.34.157D
11. Dell10.924.844F
12. HP12.931.940F
13. Toshiba25.536F

1 – Computer repair share percentages and computer reliability scores include tablets.
2 – The computer reliability report does not include “other” manufacturers, defined as all manufacturers that have below 1.0% market share or not on the market for at least one year.
3 – Market share numbers are provided by IDC.


About RESCUECOM:

RESCUECOM provides the best computer repair and tech support, 24/7. Meeting every computer repair need including virus removal, data recovery, networking, wireless services, and tech support for PC’s, MAC’s, Tablets, Phones, hardware and software with excellence. For the best tech support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

Google Reviews

BG Properties
3 weeks ago
I have been using Rescuecom for over 4 years now and they always available to help me when I need he
...I have been using Rescuecom for over 4 years now and they always available to help me when I need help from them. I can always count your lead senior technician to take care of our computer needs. I am a big supporter of your service and what you do for people like me that need technology assistance in the fast changing world of computing. Thank you Rescuecom for being there when I need you most. less
Barry Yamada
3 weeks ago
Rescuecom was a great discovery today, I am happy to report that we are back on track thanks to your
...Rescuecom was a great discovery today, I am happy to report that we are back on track thanks to your Rescuecom support and help. It is good to know that we have protection and I can get help on this failed hard drive. I will highly recommend your service to others here that need this keep of help. Thank for getting us squared away Rescuecom less
Rod Stratman
3 weeks ago
I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 year
...I am humbled and more relaxed using my computer now that I have been using Rescuecom for over 4 years and they do a great Job of protecting it. When I call and need something done , they are always professional , polite and helpful and they take care of the issues quickly and in a timely manner. Anyone that doesn't have this service should give Rescuecom a try to help your computer needs. I highly recommend Rescuecom when people ask me who they would recommend for computer service and protection. less
Susan Kelly
a month ago
Very fast and effective. I found them on a Sunday when I thought I'd never be able to find a compute
...Very fast and effective. I found them on a Sunday when I thought I'd never be able to find a computer repair source and my computer was fixed remotelywithin 2 hours. I highly recommend there service to others that are looking for computer help and assistance with Technology. Thanks Rescuecom. less
View all Google reviews

Featured in:


the New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes