Computer Reliability

Computer Reliability


The results are in for RESCUECOM's 2013 Computer Reliability Report; Once again, Samsung rises to the top, while Acer barely makes the cut!

SYRACUSE, N.Y. February 4, 2013 - "Samsung's reliability trends noted at the start of 2012 have held as we enter 2013," stated David Milman, CEO of RESCUECOM. "Samsung's reliability score is nearly double the score of the next nearest competitor, while Asus has made strong strides to reach and maintain second rank in reliability."

The computer reliability report scores for 2013 are:

1. Samsung (648)
2. Asus (332)
3. Lenovo/IBM (228)
4. HP (124)
5. Toshiba (118)
6. Apple (76)
7. Dell (60)
8. Sony (54)
9. Acer (28)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers.

IBM/Lenovo has performed consistently well throughout 2012, accounting for less than 4% of the calls for Computer Repair.

Of further note, Apple consistently occupied a mid-range reliability score until this report period when Apple's computer repair share rose to 12.7% from 7.8%. This increased need for computer repair dropped Apple from fourth to sixth rank.

Dell computer sales have remained strong, yet Dell has not risen above seventh out of nine over the last 12 months. Calls for repair to Dell machines represent one-third of all calls.

The U.S. market share leader in sales for all of 2012 has been HP, yet reliability scores previously kept HP from placing any higher than sixth. Rescuecom's current study shows an increase in reliability, ranking HP fourth among the top manufacturers. It will be interesting to see if HP continues this trend into 2013.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to 1-800-RESCUE-PC (1-800-737-2837))
Computer Reliability Score1
SAMSUNG 4.3% 0.7% 648
ASUS 6.7% 2.0% 332
LENOVO/IBM 8.6% 3.8% 228
HP 27.6% 22.3% 124
TOSHIBA 7.6% 6.5% 118
APPLE 9.7% 12.7% 76
DELL 20.0% 33.2% 60
SONY 1.3% 2.4% 54
ACER 4.6% 16.3% 28

1 - As of the date of this report, and for future reports, the computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.

2 - Market share numbers are provided by IDC.

About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call 1-800-RESCUE-PC (1-800-737-2837).

For More Information, Contact:

David Milman
CEO
pr@rescuecom.com
1-315-882-1100

Google Reviews

Mark Johnson
a year ago
Called Rescuecom to help with server issues I was having after a long power outage as they were the
...Called Rescuecom to help with server issues I was having after a long power outage as they were the only company I could find that was available to assist me on the weekend. They were committed to solving my issue and stuck by me for the day and a half it took to get the issue resolved. I highly recommend Rescuecom to friends, family, and professionals who need a knowledgeable team backing you in times of need. less
Meaghan Torbert McCord
a month ago
They are amazing!!! Really helped me out and fixed my MacBook Air problems. Highly, highly recommend
...They are amazing!!! Really helped me out and fixed my MacBook Air problems. Highly, highly recommend. less
Alicia Washington
a month ago
I love you guys. Every time I call, a technician responds almost immediately and works to resolve AL
...I love you guys. Every time I call, a technician responds almost immediately and works to resolve ALL of my many issues. From more complex problems to retrieving text messages they happily help with my technical inadequacies. These techs are so great, I've extended my subscription to add two additional plans. Thanks for your polite \u0026 professional service. less
Diane Dion
in the last week
The company is prompt and the work is done right the first time. Very knowledgeable. I will continue
...The company is prompt and the work is done right the first time. Very knowledgeable. I will continue to recommend your services to others. less
View all Google reviews

Featured in:


the New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes