Computer Reliability

Computer Reliability


The results are in for RESCUECOM's 2012 Q2 Computer Reliability Report; Samsung rises to the top, while Acer struggles!

SYRACUSE, N.Y. July 30, 2012 - "As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable," stated David Milman, CEO of RESCUECOM. "While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits."

Rescuecom's report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.

The computer reliability report scores for 2012 Q2 are:

1. Samsung (422)
2. Lenovo/IBM (255)
3. Asus (159)
4. Apple (130)
5. Toshiba (117)
6. HP/Compaq (109)
7. Dell (79)
8. Sony (49)
9. Acer (28)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale Computer Support of the manufacturers.

In analyzing the computer reliability scores for the second quarter of 2012, we see the PC market shifting in response to the economy and the increasing popularity of tablet computers. The tablet computer and the expected release of Windows 8 in the fall of this year are of significance in the decrease in overall PC shipments when compared to last year's figures. Apple has made significant market share gains over the last two years, yet the need for Computer Repair for Apple computers has caused this manufacturer to only rank third or fourth in Rescuecom's 2011 and 2012 computer reliability studies. Over several quarters, Lenovo/IBM has performed well on the Rescuecom Reliability Report, while Toshiba has declined.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1
Samsung 1.1% 0.3% 422
IBM/Lenovo 8.0% 3.1% 255
ASUS 4.6% 2.9% 159
APPLE 11.6% 8.9% 130
Toshiba 6.3% 5.4% 117
HP 25.8% 23.7% 109
DELL 22.4% 28.4% 79
SONY 1.3% 2.6% 49
ACER 7.0% 24.7% 28

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.


About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
Rescuecom
pr@rescuecom.com
1-315-882-1100

Google Reviews

Mark Johnson
a year ago
Called Rescuecom to help with server issues I was having after a long power outage as they were the
...Called Rescuecom to help with server issues I was having after a long power outage as they were the only company I could find that was available to assist me on the weekend. They were committed to solving my issue and stuck by me for the day and a half it took to get the issue resolved. I highly recommend Rescuecom to friends, family, and professionals who need a knowledgeable team backing you in times of need. less
Jeff Musgrove
a week ago
I have been using Rescuecom for over 2 years and When I call on them to help me with my computer pro
...I have been using Rescuecom for over 2 years and When I call on them to help me with my computer problems they are always prompt, fast and professionally helpful. They resolve my issues fast and in a timely manner. I can always count on Rescuecom whenever I need help with my Technology needs. I highly recommend your services to others that need help with computers. less
Susan Tusman
2 weeks ago
I have been very happy with the services that I have been receiving from Rescuecom since I signed up
...I have been very happy with the services that I have been receiving from Rescuecom since I signed up in 2015. When I place a service call the techs and staff are very timely and resolved my issue quickly. I will highly recommend there services to others in need of computer help. less
Dorothy rasmussen
2 weeks ago
I found Rescuecom thru doing a Google Search and I picked up the phone and called Rescuecom. I was h
...I found Rescuecom thru doing a Google Search and I picked up the phone and called Rescuecom. I was having issues with My Printer not Printing emails and I was assigned a remote technician that assisted me remotely with my issue. I later learned that I need Microsoft Office to open attachments and I need Adobe Products to open PDF files , etc. My Issue is now resolved and was done in a timely fashion. I now have there monthly service in case I need there services. I highly recommend there service to others that need help with there computers. less
View all Google reviews

Featured in:


the New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes