Computer Reliability

Computer Reliability


The results are in for RESCUECOM's 2012 Q2 Computer Reliability Report; Samsung rises to the top, while Acer struggles!

SYRACUSE, N.Y. July 30, 2012 - "As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable," stated David Milman, CEO of RESCUECOM. "While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits."

Rescuecom's report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.

The computer reliability report scores for 2012 Q2 are:

1. Samsung (422)
2. Lenovo/IBM (255)
3. Asus (159)
4. Apple (130)
5. Toshiba (117)
6. HP/Compaq (109)
7. Dell (79)
8. Sony (49)
9. Acer (28)

The Rescuecom Computer Reliability Report is a factual, unbiased review of today's personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale Computer Support of the manufacturers.

In analyzing the computer reliability scores for the second quarter of 2012, we see the PC market shifting in response to the economy and the increasing popularity of tablet computers. The tablet computer and the expected release of Windows 8 in the fall of this year are of significance in the decrease in overall PC shipments when compared to last year's figures. Apple has made significant market share gains over the last two years, yet the need for Computer Repair for Apple computers has caused this manufacturer to only rank third or fourth in Rescuecom's 2011 and 2012 computer reliability studies. Over several quarters, Lenovo/IBM has performed well on the Rescuecom Reliability Report, while Toshiba has declined.

The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:

ManufacturerU.S. Computer Market Share2
(Percentage of Share computers shipped)
RESCUECOM Computer Repair Share1
(Percentage of service calls to (703) 986-3233)
Computer Reliability Score1
Samsung 1.1% 0.3% 422
IBM/Lenovo 8.0% 3.1% 255
ASUS 4.6% 2.9% 159
APPLE 11.6% 8.9% 130
Toshiba 6.3% 5.4% 117
HP 25.8% 23.7% 109
DELL 22.4% 28.4% 79
SONY 1.3% 2.6% 49
ACER 7.0% 24.7% 28

1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.


About RESCUECOM:

RESCUECOM provides computer repair and computer support, 24/7: Meeting every tech support need including data recovery, virus removal, networking, wireless services, and computer support for all brands of hardware and software. For computer support or information on products, services, or computer repair, visit http://www.rescuecom.com or call (703) 986-3233.

For More Information, Contact:

David Milman
CEO
Rescuecom
pr@rescuecom.com
1-315-882-1100

Google Reviews

linda minikus
a week ago
I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets.
...I highly, highly recommend this service to anyone and everyone no matter their needs or skill sets. My tech person, Anthony, a veteran who by the way proudly served and sacrificed for our great nation, spent at last count 4 1/2 hours resolving my needs. I naively thought, being the computer dinosaur that I am, that my service requests were easy and would be resolved quickly so was hesitant once I found out what it was going to cost but I knew I needed a specialist and liked the fact that it (service call) could be done without leaving home. Let me tell you Anthony had his hands full and he did not disappoint! I simply can not describe what he had to go through with me because as embarrassing as it is, I am computer illiterate and could not follow instructions or perform even the simplest of steps in order for him to sign and navigate through and update my system. Anthony, although I got testy at times, maintained a high degree of professionalism; was skillful at explaining his commands; polite and steadfast to the task at hand throughout the entire call. Poor Anthony, it was the nightmare of nightmare service calls. The service call has ended but he has yet to finalize my service requests which will be completed on Monday. Technologically educated, resourceful, committed and knowledgeable is an under statement!! You will not regret calling this company for your technological needs. Linda M. less
Gary Clem
a week ago
I was doing a google search for virus fixes on iPhones and found Rescuecom and I called the phone on
...I was doing a google search for virus fixes on iPhones and found Rescuecom and I called the phone on the website. The Technician that worked with was very helpful , professional and helped in a timely manner with my issue. I would highly recommend your service to others. Thank you for you help. less
Lee Christine Brownlee
a week ago
I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extre
...I have found Anthony to be responsive to my needs, attentive to problems with my computer, and extremely helpful in getting my system up and running as quickly as possible. Thank you. less
Mason Phillips
3 weeks ago
Fast service. Friendly techs. I highly recommend this place.
...Fast service. Friendly techs. I highly recommend this place. less
View all Google reviews

Featured in:


the New York TimesFOX NEWSUSA TodayComputer WorldCNNForbes